Malaysia Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1419 reviews
5/10
4 star Skytrax Rating
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9/10

"excellent service, good food"

(United Kingdom)

Verified Review | London to Kuala Lumpur. Although Malaysia Airlines is not nearly as good as the old 5-Star airline, my flight was still a pleasant one. Excellent service, good food, fantastic seats and ample leg room. Well maintained lavatories on the upper deck of the A380, but cabin felt slightly outdated compared, no mood lighting. In flight entertainment could be improved by adding more asian choices and a subtitle option (instead of forcing either an Arab, Chinese or English subtitle on each movie). AVOD should also include other language interface such as Mandarin. Also, with respect, felt that the flight could do without it's pre-flight prayers as MAS markets itself as a secular and global airline. Nevertheless, always find a special charm to Malaysian crews. Professional and friendly. Water served every hour is a beautiful touch.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to KUL
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"the service was great"

(Australia)

Verified Review | Mumbai to Melbourne via Kuala Lumpur with Malaysia Airlines. The service was great, the ground staff at Kuala Lumpur were a bit arrogant, the service provided in Mumbai was great. The food was amazing, The seats were new and well designed, very comfortable, clean aircraft. Lounge in Mumbai was good.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBOM to MEL via KUL
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"great service from good crew"

(United Kingdom)

Verified Review | Phnom Penh to London Heathrow via Kuala Lumpur. I covered the reverse trip one week earlier in business class which I pretty much enjoyed, used my frequent flier status to use business class check in however the whole process lasted over 1 hour! Not a major issue but over 1 hour to check in a 737 is pretty long. Security was pretty quick I was invited to use the lounge but due to the time spent checking in I didn't have time, boarding was better organised in to a full flight. Seat 29A on a new looking aircraft was comfortable enough service was good by a very friendly crew. Drinks and a small meal served on a 1hr 45min flight. Arrived KL on time with 2 hours transfer time I used the MAS Golden lounge again with my frequent flier statuswhere we had enough time for dinner & a shower. Lounge very busy but food on offer was actually pretty good. Boarding MH002 was organised seats 16G/H on the upper deck were comfortable enough with good recline and decent PTV screen, departed 30 min late once airborne dinner was served within the hour with a drinks run after dinner. A snack box was also given out. I managed 7 hours okay sleep on the 13hr 30 min flight. Breakfast served 2 hours out of Heathrow which was also good for economy. Arrived T4 on time. Great service really from a good crew. Despite its problems I like MH - I've used the airline many times and would use them again without question.
Aircraft737-800/A388
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePNH to LHR via KUL
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"lacked knowledge about food"

(Thailand)

Verified Review | Kuala Lumpur to Tawau return. Cabin crew lacked knowledge about food restrictions and allergies. Normal bread was served with my Gluten Intolerant Meal on MH2665, 24 Oct 2016. The bread looked too good to be gluten free, then I saw other passengers in another row got the same bread. A male staff came asking if the meal was ok - it was good. I asked him if the bread was also gluten fee, he replied it was normal bread. Sent this complaint to MH directly as well.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKUL to TWU
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"very impressed with the whole experience"

(Hong Kong)

Flying many times with Malaysia Airlines, have always been a satisfied customer. This time, it was even more worth mentioning because of the special upgrade. I travelled to Kuala Lumpur to meet an old friend on their very special economy class ticket. Outbound on an 737, I must admit the economy seat was a bit cramped, lucky a small lady was next to me, but the service and food was fine. Inbound, I was not eligible for their MH upgrade offer online because the class of my ticket (N), I inquired at check in, I was told that in exactly 2 hours before the scheduled flight time, one can get to the ticket office to arrange for a "last minute" upgrade, should there be seats available. Luckily, there was plenty, being a big aircraft (seasonal). It only cost me MYR590 one way, a real bargain. A new biz class boarding reissued. The only conditions were of course no extra mileage accrual, plus I will only be served economy class meal, but the rest is biz class. Come time for boarding, I was given priority. When in the air, here's what I got: Welcome drinks (including alcohol), hot towels, newspaper, their signature satay, after dinner hot drinks and desserts. The meal was from economy, but served on a nice tray with table cloth, metal cutlery and all the rest, you would hardly notice you're eating an economy meal. The cabin crew were very attentive to me, they were fascinated with the low price of my upgrade, and treated me with the same attentiveness and kindness just like any other Biz class passengers. I think, one of the key issue here is to be polite to them at all times, cabin crew normally will appreciate that, and don't mind to go extra mile to provide service. I was very impressed with the whole experience, plus the occasional use of a larger plane. Rest assured, MH really does make an effort and still a great airlines to fly with.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteKUL to HKG
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"in all a great experience"

(United Kingdom)

Verified Review | London to Phnom Penh via Kuala Lumpur. I generally like Malaysia Airlines although I've not used them for about 1 year, and this was the first time on their A380. Check in at T4 London Heathrow was quick and polite, fast track security pretty good, Malaysia Airlines operate their own lounge at T4 and while small is very nice with a good food and drink selection. Boarding through gate 6B was organised, and seat 16H at the rear of the upper deck business class cabin was okay. It's not the 1-2-1 offered on many airlines although it has plenty of room and I personally found the seat comfortable. The IFE was okay although the map wasn't great but otherwise okay, the aircraft itself was also a bit run down and probably due an upgrade. Service was great from a friendly pleasant crew, the food comprised dinner, a mid flight snack and breakfast, which was well presented and tasted pretty good. Arrived KUL 20 min early, used the MH satellite lounge which was pretty busy at 7am, breakfast and drinks available - although like the aircraft the lounge could do with a makeover. Boarding the flight to Phnom Penh a bit chaotic through gate G10, seat 1F on a clean looking Boeing 737-800. Departed on time, once airborne breakfast served which was okay, crew very nice, unlike most European regional flights Malaysia Airlines still offer a 2-2 real business class seats comfy for this 1hr 45min flight which arrived on time. In all a great experience.
AircraftA380/738
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLHR to PNH via KUL
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"senior cabin crew are grumpy"

(Malaysia)

Verified Review | Seoul Incheon to Kuala Lumpur on an A330 with 2-4-2 configuration and a slimline design seat at 32" pitch. Flight was full and smooth. Watched 2.5 movies on a 6 hours flight. Food was good and portions satisfactory with 1 lunch, and a simple egg or cheese sandwich before landing. Just hope the coffee is much pure as it tasted too mild, and serve with powdered creamer instead of milk. Cabin crew was attentive but lacking customer service skills. Lately I noticed the senior cabin crew in this airline are grumpy. The flight announce by the crew was really terrible with lots of long pauses and not smooth. Miss the old time of Malaysia Airline where everything was so classy and top of quality.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteICN to KUL
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"overall experience was good"

(United Kingdom)

Verified Review | London to Denpasar return via Kuala Lumpur. Outbound check in all went smooth, flight left on time and connection was equally as good. The food was okay, no complaints, a little tight on the alcohol and they used one small can of beer for two customers. Check in on return journey not so pleasant - I'd already checked in online and only had hand luggage but must have waited 1.5hrs to collect boarding passes - they blamed computer systems. The flight left on time and connection was smooth, a short delay but not too bad. Overall experience was good but gotta get a good bit further to get there 5 Star rating back. The seat USB ports on 3 of the 4 flights didn't work.
AircraftA380 / Boeing 737-500
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDPS to LHR via KUL
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"price for ticket is good"

(Poland)

Verified Review | Kuala Lumpur to Colombo, the service on airport was perfect. The business lounge at KL airport was the of the best. The aircraft 737 has the special business class seat, it is very nice for the narrow-body jet. The price for the ticket is good, for example I pay 180 USD for one way ticket in business class.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteKUL to CMB
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"it could have been more comfortable"

(Malaysia)

Verified Review | Finally I've experienced the latest Malaysia Airlines business seats on their A330. Was seated at 1K which was the front most throne seat that gives the best space and privacy. The new seats offer great flat beds but unfortunately there wasn't any bed linen or amenity kits provided during my flight from Beijing to KUL. Service was good with the crew being attentive to my needs. Sleeping on a full flat bed is great but it could have been more comfortable with added bed linens. The IFE could have been better and having WiFi would be great for long haul flights.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RoutePEK to KUL
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes