✅ Trip Verified
| The bag drop off experience at KL airport was chaotic: We had done online check-in, which left us to drop our bags off. Some people already had tags with them but there weren't any machines in the terminal to print them out - so we asked for assistance. The Malaysia Airlines assistant was alone and crawling under requests, she advised we only had to queue but was not convincing at all in her advice. During the flight, my boyfriend and I were instructed in a very directive way to sit down (whilst stretching our legs at the back of the flight because the back of the plane was for crew only). This was pretty strange as every other flight we've ever flown has allowed people to walk up and down and stretch their legs if needed even at the back of the plane. The thing that was most off-putting was the way we were spoken to (which I'd describe as being outright rude). We incurred an hours delay for take off on the 1st leg and 30 min on the return leg. We had breakfast (omelette, fruit juice, fruits and yogurt) at 1pm KL time when we expected lunch. We were also told that we had no option, as they were out of any other options. Other passengers also complained about this fact. After breakfast I went to ask for some peanuts, but I was told "No, later" by one of the stewardesses - whom I'm assuming was the Chief Stewardess. First of all, we did not have a choice for "lunch" and then to be declined a little snack after, when MAS fares are higher than other carriers (who also serve more food) is disappointing. We found the cabin crew to be really direct and lacked good customer service skills. It's a shame as we've flown with MAS before and have always thought that they were a great airline. We're more than disappointed flying with them this time around from LHR-KUL and back again. The plane was a A350, KL0004 on Wednesday April 12th 2018 departing 09.50 AM from KL to LHR We have decided never to fly with MAS again. The experience is a disappointment and truly a shame for such an airline company with high potential. We will go back to flying with Emirates or Etihad in the future- as they are more affordable and as a customer, you come away feeling as you have been treated like a customer vs. being "cattle".