✅ Trip Verified
| Kuala Lumpur to London Heathrow. Excellent service, food has improved. The staff has been great. They offer friendly attentive service and did many drinks round. During the flight, the passenger in front of me spilled coffee over her shirt. The crew noticed it and swiftly passed her a wet towel. They also responded to an array of unusual drink requests efficiently, all with a smile. I fly frequently between Kuala Lumpur and London. The flight time is 13.5 hours. In the past, Malaysia Airlines tend to serve a hot meal 2 hours after departure, a snack 6 hours after departure, then another hot meal 10 hours departure. As a result, some passengers can feel hungry between the 2 hot meals service. On this occasion, the inflight supervisor announced that they are trialling a new meal service timing. This time the first hot meal was served 2 hour after take-off. The second hot meal was moved forward, being served around 7 or 8 hours after take off. Then, they handed out a snack box for passengers to consume at their leisure. A few hours later, they also handed out packs of peanuts. Passengers didn't feel the hunger and in fact I noted my fellow passengers joked that the airlines keep on feeding them. I like this new service. It also increases the cabin crew service frequency. I also noted the snack box has improved both in terms of quantity and quality. It used to be a pack of nuts plus a slice of cake. Now, it consist of a croissant with meat filling plus a chocolate. For the vegetarian, they get a foccacia filled with ratatouille. The thin blankets have also been replaced with warmer fleece blanket. The food quality has improved. We were served chicken satay with fried rice! Nonetheless, there are still room for improvement to the food, such as in the presentation and introducing healthier salad, as done by Delta Airlines. Overall, the Malaysia Airlines is taking steps to improve the customer experience.