✅ Verified Review
| Had a horrible night flying with Malaysia Airlines. First, I booked for MH804 (Kuala Lumpur to Manila), scheduled to fly 3rd September, 5.30 PM. At first, we were informed that our flight will be delayed for two hours due to adverse weather around airport. We were OK with this. However, after around 3.5 hours, there was no information about the status of the flight. The gate crew did not know what was the status of the flight, where is the plane, and where is the cabin crew. The in-duty manager was unreachable. There was neither food nor water provided during this period. Bad thing is that we had elderly and babies among the passengers. Then after 4 hours, we were told that we can board the plane. We boarded, then after 1 hour waiting in the plane (no flying yet), we were informed that the cabin crew apparently have exceeded their duty limit period, and thus they have to make decision whether they were going to find replacement, or cancel the flight. After waiting for one more hour inside the plane, we were told that the replacement crew will be fling from Singapore and we can fly at around 2 AM in the morning. Everyone were asked to step down from the plane. At least at this point they have decency to provide us flight meal. Then came 2 AM, the replacement crew apparently could not make it, so the flight have to be cancelled. Some of us get lucky to be rebooked to MH806 flying next morning, some others, well, I do not know what happened to them. No hotel room was provided, some of us trying to make up rest at the airline lounge, which is very bad. As a result, I had to stay up all night, miss important meeting in the next day, and spend the following day on sick leave.