Malaysia Airlines

✅ Verified Review | Malaysia Airlines ground crew in Bali (Denpasar) when we checked in took too long to process ours because he needed to verify our Indian visa with his boss and asked whether we have a place to stay in India. How obnoxious. The process to get the visa has already been done by the Consulate General office in Bali and it's not Malaysia Airlines responsibility to do that. The slow and inefficient check in doesn't happen once, but also with my latest flight with them to Colombo via KUL as well. Flight from Denpasar to Bangalore via Kuala Lumpur was on time, with gate changes at KL as always. Cabin crew were good, and food was good.

✅ Verified Review | Ho Chi Minh City to Manila via Kuala Lumpur with Malaysia Airlines. Arrived 5 hours early to SGN Airport and found an MH check-in counter for an earlier flight not yet closed. Thus, they allowed me to check in early and – instead of waiting for check-in – I could enjoy the newly renovated OW-lounge (“Apricot”) that MH uses. All 4 flights were on time, carried out by ageing, fuel-demanding, and noisy B737-800 – all were well maintained, though. OW elite card respected and generously rewarded a lot of miles for these 4 flights. Service onboard was absolutely fine. Food was generally good – at 3 or 4 star level. The alcohol ban for MH on regional flights (less than 3 hours, but not always consistent) shows and obviously hits hard for several passengers – especially on the evening flights. As the KUL-MNL-KUL legs was more than 3 hours duration, alcohol was available but only discretely served on specific demands. There was no wine list - only soft drinks appeared on menu cards. Only on the long leg on the way back, MNL-KUL, a wine list were provided. Pre-departure drinks offered and, on the 2 long legs, even champagne was offered. Seats are old, classical, soft business class with extended recline – perfect for medium haul flights. A good airline though recent cost saving measures appear. Alcoholic drinks should be offered on all regional flights if the airline will regain full popularity. On all sectors economy class cabins were almost empty while on business class they were almost full.

Singapore to Narita via Kuala Lumpur with Malaysia Airlines. Cabin crew service non existent. On the flight from KL to SG, one staff member was chewing gum the entire time. I think communication is an issue for most of the cabin crew. Flight from Narita to Kuala Lumpur, my seat couldn't be reclined. However, the food is amazing, so for the price paid, there are no complaints about this..

✅ Verified Review | Flew 4 flights in 737-800 and found them extremely inconsistent. Most aircraft's are in newer configuration with AVOD, but not well maintained and found some minor problem around (e.g. seat cannot be kept upright) while one flight is in an extremely old aircraft without any entertainment and thin, dirty cushion. Toilets ranged from very well stocked to nothing. Their catering is great though, every meal was tasty and portions were very large. Flight attendants were very friendly, tried their best to keep the flight enjoyable. One of my complaints is that they enforce strict policy of 2 bags within 40 kgs, I can't carry 3 bags that weight just 25 kgs in total.

✅ Verified Review | Kuala Lumpur to Penang. First time flight with this Boeing 737-800. They really need to improve check in queue, almost 1 hour just for check in and dropping baggage. Flight was delayed 1 hours. The cabin crew look tired. Food served was just nuts and water. Comfortable seat but need to improve inflight entertainment. I didn't get earphone in my seat.

London to Kuala Terengganu via Kuala Lumpur. First Leg Check in was a nightmare, unable to print boarding pass prior and rely on Bag drop, which resulted in a 90 minute queue for check in (only 5 agents for 300 odd passengers) not a good start. Boarding was quite good if you held back and boarded after the mass. First time on an A380 and was looking forward to this, it is a sea of people on the lower deck and the seat advise would be to fight for an economy seat in the upper deck. Back to my trip, IFE screen was good size with USB outlet, viewing selection was very good and i could find something to watch all the time (13 hours) flight tracker was a bit dated. Times must be hard at Malaysia Airlines as the inflight pack was non existent, blanket, pillow and headset, no socks, eye shade, toothbrush anything and after 13 hour flight my mouth tasted like, well not pleasant. Seat was the most comfortable I have experienced, it reclined in such a way it made it relatively easy to get a sleep and be at ease for this duration. Cabin crew were very very efficient they did the rounds like a rash they were warm enough to feel served by them it was a well run ship so to speak. Meals and snack box were good as was the regular hydration runs. I enjoyed the A380 experience it does really feel more relaxing and hope Airbus will seriously think about its future rather - the down side to this trip was out of Malaysia Airlines control due to ATC in Europe we sat in Heathrow for 2 hours. 2nd Leg to Kuala Terengganu, B738, haven't been one of these for years but MAS have decked them out pretty well with IFE and leather seats, 45 minutes a bag of peanuts and a drink and we were there, however due to a short, less than 20 minutes transfer time our bags didn't make it, now this is the rub, would you rather make the transfer and not get your bags or want to have a night in KL and travel with your bags after 3 couples dealing with MAS in Kuala Terranguna for over an hour I think I would travel with the bags.

London to Penang via Kuala Lumpur. Had 4 flights with Malaysia Airlines in 3 weeks, not one of them took off on time, the delays were between 40 minutes and 2 hours and each time we were boarded onto the plane only to sit there and wait all this time. So on the flight out of London we had been on the plane almost 3 hours before we were offered a drink. On all flights I found the staff unhelpful and uninformative. They offered no advice about missed connections on the way out and on the way back my TV stopped working 3 hours before we landed, I informed the crew and they didn't do anything at all. There was a huge mess up with seating on the way back, despite booking my seats online well in advance, upon check in they tried to put me be my husband on opposite sides of the plane. Similar things had clearly happened to other people as it was mayhem on board with people trying to move around, families being split up etc and the staff were less than useless. Getting a drink on an Malaysia Airlines flight is almost impossible, they came around with a tray of water or juice 3 times in a 14 hour flight and only did a proper drinks cart once. They don't put a menu out so at meal time you get a choice of chicken or fish and haven't got a clue what comes with them, it's like feeding time at the zoo, the staff are so unorganised! Never again, worst airline I've flown long haul with!

In March I flew on the flight MH002 (Kuala Lumpur to Lo9ndon) which diverted to Manchester. It was a nightmare which ended with 14 hours delay, 5 of which were spent sitting on the tarmac. Like anyone I was prepared to bitch and moan. However, something happened to restore my faith in the airline. I received a letter from the CEO of the company offering me a free flight. Wonderful! Well, no actually because once I tried to book my free flight using the instructions on the letter I came across a wall of evasion and obstruction. I have had several pointless phone calls and sent many unanswered e-mails. I have encountered the worst customer relations imaginable and still no flight. What should have been a simple process has become a game of smoke and mirrors. Is it wearing me down? Yes it is. Am I giving up? Not likely. I'll soldier on. It's become a matter of principle now. So, in conclusion, don't trust a word Malaysia Airlines tells you and use a different carrier.

London Heathrow to Bangkok via Kuala Lumpur. The worst long haul airline I've had I think. Pre-flight I was on hold at the call centre for over an hour. When the agent picked up the call disconnected before I could explain the reason for my call. This happened twice - it's not possible to add baggage I'm told? You have to pay it as excess - $600 USD for a 20kg bag. Inflight, there are far too many announcements, telling you lots of useless information. The entertainment system is turned off an hour before landing? Next time I'll pay more to use another airline. On the plus side, the staff were very friendly and attentive.

✅ Verified Review | At the time of booking with Malaysian Airlines and unlike other Oneworld alliance partners it is not possible to ascertain the fare class being booked and therefore the miles and points to be awarded to your frequent flyer program. I made a seamless round trip reservation from Singapore to London with a stopover in Kuala Lumpar. At the check in Singapore when I was given my boarding passes for both legs I asked if my miles had been credited and was assured that that was the case. The same scenario applied to my return trip. Upon my return and having retained the relevant boarding passes I made various online checks to my account to see if the miles and Cathay Pacific points had been credited to my account. On 08/07/16 the miles corresponding to the short leg from Singapore to Kuala Lumpar were credited but since then there has been no activity. I made an initial enquiry with Malaysian Airlines on 29/07/16 and subsequent follow up on 19/08/16 to which I have received zero response. On 19/08/16 I contacted Cathay Pacific in relation to the missing miles. I received a call from Hong Kong less than two hours after having sent a fax. I was informed that they would be following up with Malaysia Airlines with regards to the missing air miles for the Kuala Lumpar to Singapore leg but as the fare class indicated on the Kuala Lumpar to London and return boarding passes was different to the short Singapore to KL leg I was not entitled to any air miles. I have since contacted Malaysia Airlines yet again but to no avail. For passengers looking to accrue air miles and points if applicable in order to maintain their tier status, check carefully when booking with Malaysia Airlines as there is no indication when booking as to any entitlement. Moreover the fare class is not even stated on the travel itinerary receipt. I should also add that the price I paid for my return ticket from Singapore to London was no cheaper than those offered by other One World partners yet they all offer air miles. As for the actual flights I was not impressed with this carrier. The service was lacklustre, the food average and the A380 craft were showing their age. It also proved difficult to be served an alcoholic drink. The connecting flight from Kuala Lumpur to Singapore left two hours after the scheduled departure.