✅ Trip Verified
| 9 December, MH 764. 08.00 business class counter checkin at KLIA was not totally chaotic but less than impressive. There are many regional departures around this time and it appeared that all desks were operating, however, there was no raceway organisation and passengers were left to choose their queue of choice. On reaching the desk the Malaysian lady was helpful, efficient and personable but had no mechanical support and because her male colleague was busy elsewhere I had to do all the luggage manhandling onto the conveyor. In comparison immigration and security were quickly dealt with. The Regional lounge is in the main concourse and not easily found being located up an escalator above a coffee outlet and not sufficiently signposted. We were greeted on arrival but had considerable difficulty locating two adjoining seats, shortly thereafter there was a mass exodus and by 09.00 we felt we had the lounge to ourselves. The Regional lounge is dry (as are regional flights under 3 hours) but not a problem at that time of day. The breakfast offering, not sampled, was impressive and would compare favourably with first class hotels in the region. Calls are not made in the lounge and the departures board not kept up to date, not sure whose fault that is, suffice to say that at 09.45 the last flight on the board had departed 15 minutes earlier. The rule is to be at the gate 30 minutes prior to departure where there was another perfunctory security check. No Malaysian officials were at the departure lounge but it was spacious and relatively comfortable for a 737 full load. Boarding, once commenced, was by row number from the rear of the plane with J class and senior ffs when they wished. The cabin had 5 customers. A previous Malay national reviewer commented that being greeted and treated onboard was like being taken into the crew’s home and I can’t think of a better description of how the cabin attendant treated us throughout the flight. Juice or water prior to departure with that day’s newspaper in the seat pocket. Menu offered which included fruit starter, bakery and nasi lemak or western breakfast. Pushback on time flight deck briefing on the flight followed by uneventful trip to Siem Reap. The planes are showing their age in the cabin but the 2-2 wide seat arrangement beats the regular European offering of economy 3-3 with the centre seat empty. And the outstanding effort of the crew was what really counts.