Malaysia Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 851 reviews
6/10
No Skytrax Rating
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8/10

"has improved a lot"

(Malaysia)

Verified Review | Jakarta to Kuala Lumpur. Malaysia Airlines has improved a lot. Still it is not 5 star but the whole experience on a short regional flight from Jakarta to Kuala Lumpur is satisfactory. Got problem on the outbound flight from Kuala Lumpur to Jakarta hence I have to cancelled the flight. Contact the call centre and was promptly answered by the friendly customer service. Entertainment, food, cabin condition and cabin crews are all of high standard service experience.
AircraftBoeing 737
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteJakarta to Kuala Lumpur
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"worst business class experience"

(India)

Verified Review | Kota Kinabalu to Mumbai via Kuala Lumpur. This is the worst business class experience with this airline. From KL to Kota kinabalu luggage was missed out. On return on 14th October the flight was delayed due to technical reason and I missed my flight to Mumbai. They gave me a via flight next day from Chennai in which they booked the Chennai to Mumbai flight at 3pm. Again luggage not available at Chennai despite asking the lady at KL to double check - ridiculous. Poor support at Chennai from the staff, no help.
AircraftBoeing 737-800
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteKota Kinabalu to Mumbai via Kuala Lumpur
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"a long way for improvement"

(South Korea)

Verified Review | This was my first flight on Malaysia Airlines in a number of years flying from Kuala Lumpur to Incheon. They use their new business cabin on the A330 which includes a flat bed seat with seats on the left side of the cabin being single. Middle and right side seats are in pairs so you could be sitting with somebody else. There is no amenity pack on this service. A blanket and pillow are provided. This was a night service (23.30 departure) and possibly the worst I have ever had in a J class cabin. The flight was about 6hrs and 30mins. Just as you fall asleep during the takeoff, the lights are cranked on full for a forced refreshment service. Once that was over it took time to settle back down again and the constant seat belt on and off actions with associated announcements were very disturbing. Once I managed to sleep again, I was abruptly woken up some 2hrs 45mins before landing for a breakfast service with full lights in the cabin and crew calling for passengers who want to eat which almost nobody took. Then everyone sat bored and disturbed for the remainder of the flight. This is an airline which needs to get in touch with its premium product on board. The crew are nice enough and the food and beverage is not bad but the way the cabin is managed and service delivered has a long way for improvement. Business suites have independent seat lighting so for anyone who wants to eat, there is never a need on a night flight to illuminate the entire cabin. Being forced a breakfast 2.45 before landing is just not reasonable either. The airline should consider dine on demand service or at the most wake people up about an hour before landing. I found the whole flight irritating, managed about an hour of sleep and thus i probably wouldn't take this cabin on this airline again for the same flight.
AircraftA330
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteKuala Lumpur to Incheon
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"don't recommend this airline"

(Japan)

Verified Review | Flight attendant was very rude while serving water and only bought this after a second reminder. I am very disappointed with the quality of service especially inflight where it was delayed more than an hour to take off. I certainly don't recommend this airline to anyone with
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteTokyo to Kuala Lumpur
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"very friendly FAs"

(Philippines)

Verified Review | Flying Malaysia Airlines for the first time, I had certain apprehensions given the turbulent couple of years for the airline. However, the flight schedules suited my short business trip to KL so I thought I'd just bite the bullet and have myself booked on the airline. Check-in in both MNL and KUL were swift through the business class lanes (I'm a OneWorld ruby member) but the J queue in MNL was ironically slower as the agent had to check in quite a number of bags for the party ahead of me. Outbound in Y was surprisingly pleasant with a decent set of inflight entertainment options, a USB port to charge my phone and tasty food options for the 3.5 hour flight. Flight attendants were robotic and not the usual hospitality seen in Asian carriers. Seat comfort, however, left much to be desired as one would find one's nose touching the screen if the passenger in front decides to recline. Fortunately, I had an empty middle seat in the 3-3 configured 737, the provided headsets were flimsy and I just used my own headphones. Inbound in J was an even more enhanced experience with very friendly FAs who addressed me by name and consistently checking on my needs. The sincerity was apparent as she knew my name even as we bumped into each other in the galley on my way to the lavatory. Seat was a standard recliner with a footrest which was pretty dated but they did provide noise cancelling headsets which are of passable quality.
AircraftBoeing 737
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteManila to Kuala Lumpur
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"definitely use MAS again"

(Australia)

Verified Review | London to Perth via Kuala Lumpur. Enjoyed the MAS lounge prior to boarding. Service and food once on board was very good. Only complaint was my seatbelt and buckle were caked in ice cream from previous occupant so needed to give it a thorough clean . Transit in KL was very comfortable and from previous experience expected the onward flight to be in the same terminal. Perth flight was from gate H which was a ride on the train from the lounge. Upon getting to the gate there was a long queue at security check as there was only one security gate in operation serving 2 flights. Finally when boarding aircraft realised it was a 737 which was a big disappointment as it was A330 service on previous trips and business class on 737 is not comparable to A380 or A330. Cabin crew on this flight were not of the high standard of first leg. Would definitely use MAS again but would avoid 737.
AircraftA380 / Boeing 737-800
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteLondon to Perth via Kuala Lumpur
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"standards have taken a steep dive"

(United Kingdom)

Verified Review | Kuala Lumpur to London. This is a route I fly often and have done so for more than 20 years. Never the class leader I have always considered Malaysia Airlines to be a decent runner up, but on this form service standards have taken a steep dive. Two of my recent flights were cancelled at short notice, without explanation or compensation and at some inconvenience. Whilst re booking my cancelled flight the airline tried to charge me a change of flight fee. Finally on board, I was moved from my reserved seat by a charmless steward claiming a 'booking error'. The food and beverage offer has declined markedly and cabin service generally has suffered. Not sure what has changed in the last year or so at MAS but there is plenty of strong competition on this route and having been a loyal customer of MAS over the years I have finally voted with my feet. My next two bookings are with BA and Singapore.
AircraftA380
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteKuala Lumpur to London
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"I've never had a bad flight"

(United Kingdom)

Verified Review | Travelled this route (BKK to KUL) often in various classes on different carriers, this wasn't the cheapest option but times suited so no issue. Check in at Bangkok quick and polite offered the use of the Miracle lounge at gate 2G due to my oneworld FF status, lounge was okay nothing special there are other oneworld options but this was fine for an hour. Boarding through gate E2 I reserved seat A5 when checking in this seat is the first in economy offering more leg room and often the middle seat empty, departed around 40 min late not sure why but it meant a late arrival by around 1 hour. Crew were polite, seats comfortable enough for a 2hr flight aircraft also offered PTV in every seat, a hot lunch tea and coffee offered the meal was actually not bad and more than edible. Despite its recent problems I like Malaysia Airlines I've never had a bad flight the crews are generally very nice and aircraft fairly decent. Service still beats most of what is on offer by European airlines.
AircraftBoeing 737-800
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteBangkok to Kuala Luumpur
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"had a wonderful flight"

(Singapore)

Verified Review | My husband and I had a wonderful flight on MH642 from Singapore to Kuching. The crew were very welcoming and warmth radiated from the very moment we stepped into the aircraft until we arrived in Kuching. Special mention to a steward for his excellent service and care towards all passengers on board.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSingapore to Kuching
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"received amazing service"

(United Kingdom)

Verified Review | Flew London via Kuala Lumpur on the A380, we received amazing service on the twelve and a half hour flight, the cabin crew were attentive, smiley and prompt in their service and the food and drink were really lovely. the cabin and toilets were kept clean on the journey and the lay flat beds were comfortable even for me at 6ft 2. We received equally good service on the other three flights, particularly from Bali to Kuala Lumpur on the 14th September who despite a packed cabin it was exceptional service for us and our fellow travelers. My wife and I would have absolutely no trouble in recommending this airline, well done Malaysian.
AircraftA330 / A380
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteBali to London via Kuala Lumpur
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes