Malaysia Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 876 reviews
6/10
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6/10

"Overall, an uneventful flight"

(Australia)

Trip Verified | Kuching to Perth via Kuala Lumpur. Aircraft has aged but clean and well maintained. However it is real time for MH to up its game and change to Boeing 737 MAX 8. No back seat screen for IFE nor USB port to charge devices. Seat width and seat pitch is ok for a short haul flight. Seat comes with adjustable headrest. Cabin crew announcement in both English and Bahasa Melayu is clear. Shortly after boarding, meal is served and the choice is between noodle with chicken and fish with rice. I choose the noodles. Food was overheat, portion is small and there were not enough sauce. Overall, an uneventful flight. Immigration at the domestic/international transfer counter at KLIA is a nightmare with 4 counters but only 3 open so advise to allow more time if transiting at KLIA from a domestic destination. Disappointed MH is deploying a Boeing 737-800 NG on a medium haul flight. Aircraft is generally clean and tidy. There is backseat TV screen but no headrest. Comes with pillow, blanket and headset. I was lucky to be seated at the emergency exit row so plenty of seat pitch, however sit width is not that great. Dinner is delayed due to air turbulence. Choice is: beef lasagna & chicken with rice. Choose beef lasagna. Comes with dinner roll, crackers, salad with ham and cheese cake. Broccoli was a little overcook but still looked green. Lasagna was flavourful and enough bolognese sauce. Cabin crew was friendly but none has stood out as an exceptional one. The IFE has quite a good range of genres to choose from, however the backseat TV screen is not so responsive.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteKuching to Perth via Kuala Lumpur
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"outstanding effort of the crew"

(Australia)

Trip Verified | 9 December, MH 764. 08.00 business class counter checkin at KLIA was not totally chaotic but less than impressive. There are many regional departures around this time and it appeared that all desks were operating, however, there was no raceway organisation and passengers were left to choose their queue of choice. On reaching the desk the Malaysian lady was helpful, efficient and personable but had no mechanical support and because her male colleague was busy elsewhere I had to do all the luggage manhandling onto the conveyor. In comparison immigration and security were quickly dealt with. The Regional lounge is in the main concourse and not easily found being located up an escalator above a coffee outlet and not sufficiently signposted. We were greeted on arrival but had considerable difficulty locating two adjoining seats, shortly thereafter there was a mass exodus and by 09.00 we felt we had the lounge to ourselves. The Regional lounge is dry (as are regional flights under 3 hours) but not a problem at that time of day. The breakfast offering, not sampled, was impressive and would compare favourably with first class hotels in the region. Calls are not made in the lounge and the departures board not kept up to date, not sure whose fault that is, suffice to say that at 09.45 the last flight on the board had departed 15 minutes earlier. The rule is to be at the gate 30 minutes prior to departure where there was another perfunctory security check. No Malaysian officials were at the departure lounge but it was spacious and relatively comfortable for a 737 full load. Boarding, once commenced, was by row number from the rear of the plane with J class and senior ffs when they wished. The cabin had 5 customers. A previous Malay national reviewer commented that being greeted and treated onboard was like being taken into the crew’s home and I can’t think of a better description of how the cabin attendant treated us throughout the flight. Juice or water prior to departure with that day’s newspaper in the seat pocket. Menu offered which included fruit starter, bakery and nasi lemak or western breakfast. Pushback on time flight deck briefing on the flight followed by uneventful trip to Siem Reap. The planes are showing their age in the cabin but the 2-2 wide seat arrangement beats the regular European offering of economy 3-3 with the centre seat empty. And the outstanding effort of the crew was what really counts.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteKuala Lumpur to Siem Reap
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"our experience was faultless"

(Australia)

Trip Verified | Sydney to Kuala Lumpur. Counter checkin after minimal wait pleasant staff issued tickets for pre-selected seats. Fast track through Immigration using chip technology worked for my wife but rejected me. MH now use the QF lounge which at 1100 was the usual zoo (not MH fault just too many One World partners use the lounge greatly supplemented by QF Club members travelling in economy, QF should really consider on option whereby J customers get preferential treatment) but quickly thinned out; usual high standard of catering and beverages. Priority boarding worked efficiently, warmly greeted we settled into paired seating - right side alternating with the “throne” seats. I can understand the attitude of single travellers who are “paired” feeling “seen off” when compared with the “thrones”. The cabin was full but the dedicated crew of 4 worked efficiently and with a team spirt showing. Pre take off water or juice, menus already in the seat pocket together with headphones and hard shell amenities kit. Push back early with adequate information flow from the flight deck. Shortly after take off drinks were offered - choice of alcoholic and non-alcoholic beverages including champagne. The signature satay accompanied the second drinks round followed by lunch, we were seated toward the rear of the cabin and served towards the end but all options were still available - the celebrity chef designed nonya chicken was thigh meat and juicy. Cheese and biscuits were an option after or in lieu of dessert. A selection of ‘small’ dishes including Aussie meat pie were available post lunch until just prior to landing, similarly for those who wished drinks were available throughout though sadly the Sav Blanc ran out. I found the seat comfortable but did not use the lie flat feature, my wife who is vertically challenged would who’ve appreciated a longer leg/foot rest. Arrival in KL as close to schedule as to not matter, quick transfer from satellite to main terminal, immigration officials aplenty and no wait for formalities, luggage on the belt very shortly thereafter - mixed with baggage from the London flight - with priority bags first. It had been a couple of years since last using MH and reading some entries over the past months had me a little concerned about standards but our experience was faultless at SYD, onboard and at KUL.
AircraftA330
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteSydney to Kuala Lumpur
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"What an awful company"

(United Kingdom)

Trip Verified | Ticket purchased June 2017 through travel agent. Travelling London to Ho Chi Minh return via Kuala Lumpur December 2017. Upper deck seats 33 H & K confirmed on e-ticket issued by Malaysia Airlines. Arrive check-in LHR 0610 hours Thursday 7 December, 2017. Arrogan staff at desk didn't want to check ticket. Issued boarding passes seats 77 A/B lower cabin. No. Our seats were confirmed on ticket. Confirmed on ticket does not mean confirmed on plane says the staff. Let me speak to your supervisor. I am supervisor she says. Mistake is by your travel agent. I don't work for Malaysia Airlines. I don't know how their booking system works. Your seats are 77/B or maybe you don't want to fly? Confirmed on ticket does not mean confirmed. I will put you in two other seats on upper deck she says. Board aircraft. Allocated seats located against rear bulkhead next to toilets and do not fully recline. They are so popular that the row of four are all empty. Staff appears on board plane just before take-off. Seats 31 H,K (the two in front of row 33 at the emergency exit with plenty of legroom [I'm 6ft tall]) are available. No I said, not politely. Spend next 13 hours upright listening to flush of toilets, smell coming therefrom and back of seat in front inches from my nose. Flight 45 minutes late into KUL. Rush to get connection to SGN. Confirmed seats on this flight also changed at LHR. Plane (Boeing 737-800) cramped and tired looking. Food awful. No beer. Arrived Ho Chi Minh but bags didn't. What an awful company. Deeply regret have tickets with them for return journey but after that can confirm will never use again and unlike them my confirm means confirm.
AircraftA380
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLondon to Ho Chi Minh via Kuala Lumpur
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Extremely good value for money"

(Vietnam)

Trip Verified | Flew PNH-KUL-SGN on 3 December 2017. Regional Flights on B737-800 throughout. I bought a heavily discounted business class ticket from an OTA where I need to change – OTA did not react so I had to contact MAS who did it for me in seconds for a modest fee of 0.53 USD. Check In on-line easy but superfluous if you have luggage. Check-in counter opens only 2 hours before departure for international flight. Loads of people were waiting in PNH as the traffic makes it too risky to count on arrival 2 hours before. Another bad point is the lack of alcohol offering onboard. The aircraft are pretty old and a bit worn though maintained. These 2-3 issues deduct 2 stars from the 10, so 8 is my conclusive score as the rest was superb: Lounges in PNH (Plaza Premium and Golden Lounge, respectively) were great and spacious. Especially the latter has got a huge facelift and has become big, with a bar, more presentable food, nap-areas, 1st class section, etc. Check-in a breeze. Prioritised at gate, at check-in and on board. Ordered special seafood meals delivered to perfection. Other three dishes offered on board. The winner was a delicious “mee Siam” spicy, fried noodle dish. Drinks offered and glass refilled even without request. Luggage delivered quickly. Generous luggage allowance. Boarding and disembarking at airbridges throughout despite being on small aircraft (B-737-800). All flights on time. FFP-Miles instated within a week. Extremely good value for money.
AircraftBoeing 737-800
Type Of TravellerBusiness
Cabin FlownBusiness Class
RoutePhnom Penh to Ho Chi Minh City via Kuala Lumpur
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"as a whole was acceptable"

(Malaysia)

Trip Verified | MH1336. An afternoon flight from Kuala Lumpur to Kuala Terengganu. It was business trip for me. Pre-departure announcement was made by the captain. The climb to cruising altitude was met with slight turbulence. Pre-arrival announcement also made by captain. The flight was smooth all the way. Timing as a whole was acceptable.
AircraftBoeing 737-800
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteKuala Lumpur to Kuala Terengganu
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"smooth all the way"

(Malaysia)

Trip Verified | Kuala Terengganu to Kuala Lumpur. MH1335 it was a late afternoon flight. Push back at 1643 and the plane took of at 1652. Suppose to depart at 1605. No pre-departure announcement was made from the captain. The first officer made the mid-air announcement and he apologized for the delay. The flight was smooth all the way and the sun shined until landing (it was hot). The plane landed at 1716, 11 minutes behind schedule.
AircraftBoeing 737-800
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteKuala Terengganu to Kuala Lumpur
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Boeing 737-800 on medium haul flight"

(Australia)

Trip Verified | Perth to Kuala Lumpur. Check-in at Perth airport is easy and convenient. A tip is to check-in online through the Malaysia Airlines app or website to avoid the queue at the airport. The aircraft is generally clean and tidy despite it is quite old. There is a USB port to charge your iPhone or iPad and a TV screen and an inflight magazine for inflight entertainment. However, I am surprised that MH would deploy a Boeing 737-800 on a medium haul flight. I have travelled on this sector in the past and they were using Airbus 330-300. I was lucky to be given an emergency exit so I have plenty of extra legroom. There is no headrest in economy class but I fell asleep quickly, probably because it is a 2am flight and I am tired already. An hour into the flight, breakfast is served. The choice is nasi lemak and egg omelette. The signature Malaysian dish did not disappoint. The meal comes with a muesli bar, plain croissant, mango yoghurt and fresh fruit. The croissant was cold but the main dish is cooked to perfection, with the string beans still looking green and chicken curry was tender and delicious. The rest of the flight is uneventful and the flight arrived ahead of schedule, which is very rare for Malaysia Airlines.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RoutePerth to Kuala Lumpur
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"staff working speed like a snail"

(Malaysia)

Trip Verified | Kuala Lumpur to Hong Kong. Business class queuing like night market, process of check in can take forever. Staff station at counter supposed remain at station but went missing for more than 10 minutes. Helpers doing luggage tagging was not proactive. Overall staff working speed like a snail.
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteKuala Lumpur to Hong Kong
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"crew friendly and sensitive"

(Malaysia)

Not Verified | Kuala Lumpur to London Heathrow. Very good service, the seat is comfortable, the crew are friendly and sensitive to what you need. Besides that, when I enter the aircraft, they give seat direction very well (as my seat is located on the upstairs of A380). Furthermore, the satay served were very tasty and welcome drink was very nice.
AircraftA380
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteKuala Lumpur to London Heathrow
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes