Lufthansa

✅ Trip Verified | Frankfurt to Marseille. End of holidays in Europe. Boarding was extremely messy, with a lot of kids. As usual LH ground staff acted on a robotic way, with no empathy, resulting in protests from many passengers and 30 minutes delay on taking off. On our last 4 flights boarding has been stressful, no exception. This one, the last one, was the worse. It seems that staff is blind and deaf, operating computers and watching passengers flocking as if they were aliens. When non-priority passengers rush on priority lane, LH staff do not pre-check, and let them face a "access denied" message from the automatic gate. Then, they have to go back, blocking other pax. This is not working. LH has to think about it. Flight was quick, with no frills. 40 mn delayed.

Cape Town to Frankfurt. The flight was fully booked. We checked in at the counter were also Swiss and Austrian airlines would check in. Very unpolite staff at the counter, versus the one in the flight. It was a 12h hours flight almost, seating in economy class were actually very comfortable and very new, the entertainment was new and was working well, with a good selection of films and TV series. The food was good although the portions are very small, and the breakfast was a bit horrible served in the meaning of eggs without bread option and no other options. The staff is very polite, although there is often no emotions and they work just like robots.

✅ Trip Verified | Frankfurt to México. Modern plane with a very kind purser. Seats in eco are ok but 11h30min is too long for LH eco. However service offered was great with 2 hot and good meals, a snack in between and multiple drink services. Overall a good Economy product. Biggest disadvantage of LH currently is Airport Frankfurt. One of the worst airports in Europe.

Not Verified | Check-in at IAD was quick, but not a smiley one. Rather rude indeed. LH Senator lounge was packed, with nice options of food and drinks. WI-FI was not able to handle 4 flights (Brussels/Austrian/SAS/LH) and therefore did not work. Boarding very quick. Flight went smoothly, with an excellent service from FA's, plus very delicate food, and a reasonable choice of drinks. Really nice. Unfortunately LH do not provide pyjamas in flights from US East Coast. When we requested one from Chief purse, he was polite however firm on the fact that on LH point of view this was NOT a long haul flight (albeit >8h). When kindly asking for a first class pyjama, as a gesture, we received a firm NO, with a slight unpleasant hint on the fact that we were not a Miles&More Gold, "only" a TAP Mlies&Go Star Alliance Gold member, as if there were a second class Gold members in Star Alliance. Unnecessary opinion from a LH chief purse. Maybe there are indeed second class Gold members in Star Alliance. Note 10/10 for welcome lounge in FRA that deserves the highest congratulations for its comfort and service.

Not Verified | Krakow to Amsterdam. I would like to thank Kinga from Krakow for helping us through the difficult Munich cancellations and rebooking us a direct flight to Amsterdam. It was a difficult day. We really really appreciate her service.

✅ Trip Verified | Bogota to Frankfurt. LH is not even close to 4 star. Slow disembarking, we almost missed our connecting flight. I tried to explain it to the flight attendants, but they were rude and sharp to me. Service was 3 star for me. Seats are ok. Overall dissapinted.

✅ Trip Verified | Manchester to Barcelona via Frankfurt. The lounge used at Manchester was the Aspire, adequate but not amazing. The seat had adequate room I'm 6 1 and there was a good 2 inches spare. I was in seat 2f. The cabin crew were friendly the meal was served quickly. There was no choice. It was chicken with pesto and fruit salad. Tasted better than it sounds. With a mousse for pudding. There are lots of lounges at Frankfurt so easy to choose one close to departure gate. Lots of nice food to choose from so had some spicy chicken and cake. The next flight was fine with another nice crew but the same meal which was disappointing. Both planes were late in boarding but made up the time in flight. Priority boarding was recognised and and my luggage came off early.

✅ Trip Verified | Rome to Manchester via Frankfurt. After being unable to reach the airport on time because of an accident on the road and missing our flight as a result, Lufthansa handled the situation very professionally and efficiently and reissued new flights so all stranded passengers can get home. It wasn't the airlines fault, it wasn't anyone's fault, just an unfortunate accident that caused complete gridlock outside the airport in Rome. But Lufthansa showed their human side and helped everyone get home while paying respect to the person that's lost their life on the road. We would like to thank the airline for being our saviours and recommend them highly as I am sure that very few airlines would have such human approach in such situations. Lufthansa is going to be our preferred choice from now on and they have our loyalty for life. Thank you!

✅ Trip Verified | Budapest to Frankfurt. Very friendly and kind crew on a great new aircraft! Seats are nicely designed and reasonably comfortable, departed and arrived on time both sectors despite full flights, a very busy Frankfurt airport and remote stands both times in FRA. Snack on board was just a chocolate bar which was a little disappointing.. there's definitely not enough time for a hot meal but a sandwich or something would be nicer than chocolate. Drinks selection was very good with tea & coffee served despite some turbulence. Always pleased taking LH within Europe!

Not Verified | Dublin to Krakow via Frankfurt. I risked a transfer from KLM to Lufthansa. It was a mistake. They change the rules after purchasing a ticket and all complaints remain unanswered. It looks like this: you bought a ticket, we change the rules and you have a problem, not us. What will you do for us? First and last time, never again. I'm coming back to proven and reliable carriers.