Lufthansa

✅ Trip Verified | Rio de Janeiro to Frankfurt on Lufthansa in Business Class. I had a very positive experience sitting on the upper deck of the B747-400, which - due to its size had a rather private feel. The seats were arranged in a 2-2 configuration, all extending to a fully flat bed. I had read mixed reviews about the seats before. Even though there are business class products which provide more privacy, I found the seats comfortable and got a good night of sleep. The food was decent even though it is better in my experience if you fly out of Frankfurt. However, what really made my flight was the impeccable service. I would be happy to fly Lufthansa again.

✅ Trip Verified | Budapest to Amsterdam via Frankfurt. Again our flight to Frankfurt was delayed by 1 hour. Cabin crew friendly and seats were okay, however legroom on the a320 NEO is less then on the older A320's. Snack was again a small chocolate bar with a drink. Not really a 5 star experience, but okay.

✅ Trip Verified | I just traveled with my 16 month old infant on August 5, 2019 from Boston to Frankfurt with Lufthansa. I have chosen this airline for many years as a family friendly airline and for its reputation. Unfortunately when I traveled this time it was a total disaster leading me to write this review. I consider myself a frequent flyer, having done this trip over twenty times but never with an infant. I have a multitude of complaints including complete disregard from crew and personnel, unsanitary conditions on the flight and rude service. I am extremely disappointed and will never choose this company again after paying $1700 for this roundtrip ticket. First, I paid extra for a special seat to accommodate my daughter and I and found myself in the middle row. I understand that I chose to have her in my lap as these were the only options given to me during booking. Secondly, the staff in economy was extremely rude and unaccommodating to our situation and even refused us a bottle of water. Thirdly, the conditions in the plane were a disgrace. People were throwing up in the aisle, multiple passengers had their bare feet on the seat rests and television monitors with no consideration for others and the crew did nothing to remedy this. I was horrified at the thought of changing my infants diaper in the bathroom under these conditions. Lastly, no one showed any consideration or patience while aware that I was carrying an infant, a stroller and two carry-ons while boarding and deplaning and no one offered a seat on the bus that brought us twice to two different terminals forcing us to stand and trying not to loose our balance. I understand that I am not in control of the behavior of others, but the crew showed complete indifference towards this and lacked complete empathy for the passengers on this flight and my daughter and I. I believe that the crew's lack of care reinforced an atmosphere of total indifference. I also want to add that in Boston at the check-in I was charged an extra $60 USD for my daughters check-in baggage. I had already paid for my one check-in back at the time of booking and was not expecting this additional charge.

✅ Trip Verified | Lisbon to Frankfurt. It was a pleasant flight in an adequate quality. On the ground, the lounge (TAP Lounge) offered a good variety of Food and Drinks and queues at security were short. Boarding was efficient, delivering the advertised priority boarding. On board, soon after take off, a tasty warm meal was served. Crew was awesome, adressed me by name and came around frequently. Only issue was cleanliness of the aircraft. Carpets and toilet floors had obviously earned their money. Table at Bulkhead was sticky. Seating was economy standard, the limit for this flight time (2.5 h). Wifi worked at good speed, power outlets would be really useful. Not a five star experience,but solid four stars. Got a cheap fare.

Not Verified | Bumped from flight from JFK to Frankfurt in spite of arriving at gate on time. Sent to Frankfurt on later flight. Lost a half a day of vacation in Vienna. Well-compensated by Lufthansa for mistake. Allowed to use Lufthansa lounge. Was targeted by Frankfurt ground personnel for personal hand baggage weight and size before second flight to Vienna. Flights were good. Once on board with Lufthansa is great. Before boarding was a total disaster. The lines at check in at JFK are 3rd world like. They take hours. Extremely frustrating. They overbook and bump passengers.

✅ Trip Verified | Bologna to Frankfurt. On board service poor and catering almost the same. Seating is normal but on a flight i had later from Thai smile in economy plus has been much better.

✅ Trip Verified | Amsterdam to Budapest via Frankfurt. Flights were nothing special. Both flights slightly delayed and catering was only a drink and one twix that I found very disappointing. Seat and legroom were good.

✅ Trip Verified | Vancouver to Frankfurt. A good, comfortable flight to Frankfurt. The flight took off on time and landed a few minutes early. The boarding process was orderly and the flight attendants were polite and attentive. I was quite satisfied with the flight. I wasnt too impressed with the vegetarian meals that i had pre-ordered. This was the only down side to this flight.

✅ Trip Verified | The departure from Izmir was suppose at 3.40 am. Upon entering the plane, the pilot cautioned the pax that there might be some delay due to some maintenance work. An hour later he announced that a test could not be performed due to a missing tool, an hour later a document needed to be signed my a maintenance manager in FRA to certify that the plane could fly without the test but the person could not be reached because he was sleeping. The flight was cancelled because the crew exceeded the maximum working time. LH does not have airport staff at Izmir airport. One person from the handling agent was trying to handle the 180 odd pax. It was chaos for at least 4h. She first gave a card with LH call center numbers and told us to make our own arrangements. I did that after 2h standing in an unruly mob, and I was put on a 11.30 flight, which they later changed (without my knowledge) to a 13.45 flight. I spent 13h at that dreadful airport. The flight was operated then by budget carrier Sun Express without any drinks or food. Drinks and sandwiches were offered at Izmir airport after 4h. I arrived Hamburg at 18.30 instead of 11 am. Never again LH.

✅ Trip Verified | Frankfurt to Lisbon. 01:30 delay. When I try to get on board, the ground staff told me that first were lots of people with big instruments, so they could be attached to the seats. I told I was business class passenger, and even so, she didn´t listen to me. After take off, cabin crew gave us the meals, served the drinks and then they went to Economy class. Business class were unattended for nearly 15 minutes. I spoke with the purser, and he told me that was Lufthansa´s procedure. I think Lufthsana had a Business class service and ground service much better then now. Not anymore.