Lufthansa

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1151 reviews
7/10
5 star Skytrax Rating
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4/10

"No welcome drink"

(Germany)

Trip Verified | Munich to Athens. The points I mention don´t mean much, but in combination they make you wonder why you spent more than the price of an economy class ticket. Outbound flight MUC-ATH (Jan.13th, 2018): I noticed that the Business Class security fast lane at MUC airport was not open. The food in the business lounge at MUC is fine but the same. When boarding the aircraft you used to be addressed by name, not for me. The A321 business cabins have a fixed tray table across the middle seat which is very awkward for sitting down and getting up when you have a window seat. An economy class passenger stowed his hand luggage in the business class overhead compartment. No welcome drink, and announcements in German and English, no Greek. The onboard choice of meals consisted of two main courses, the one I chose I found inedible. LH always serves freshly baked bread which is nice but for some reason they forgot me so I had to ask for it. After meal, economy class passengers queued to use the business class toilet. Return flight ATH-MUC the lounge at ATH airport nice with better food than MUC but no toilets. Staff took the trouble to annouce LH departures personally which was a nice touch. At gate, priority boarding was announced but not enforced. This is one of the most annoying problems with LH business class travel and it happens all the time. On the flight, again no announcements in Greek, food markedly better, but disorganised service. They didn´t come around to ask if you wanted any extra drinks after meal service, and some tray tables stayed down into final approach at MUC. All in all, not a five-star experience.
AircraftA321
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteMunich to Athens
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"always have a pleasant flight"

(United Kingdom)

Trip Verified | Manchester to Rio de Janeiro via Frankfurt. I started to use Lufthansa for the majority of my flights (routes dependent). It’s not always the most direct for me but always have a pleasant flight and arrive without back pain and feeling reasonably fresh. I've used many airlines and this is up there for me, the transfer is always smooth. So it’s a yes from me!
AircraftBoeing 747
Type Of TravellerBusiness
Cabin FlownPremium Economy
RouteManchester to Rio de Janeiro via Frankfurt
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"happily use Lufthansa again"

(United States)

Trip Verified | Kiev to New York via Frankfurt. Flight from Kiev to Frankfurt served a rather tasty turkey sandwich along with beer and wine. Flight from Frankfurt to New York served a delicious chicken and pasta dish. Got exit row seats on both flights, and an exit row in economy actually offers at least twice the room of a premium economy seat. Drinks services seemed to be a bit stingier than they used to be, but you could still pop back to the galley for an extra drink and bag of crisps. Overall, great flights, and I'd happily use Lufthansa again.
AircraftA320 / A330
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteKiev to New York via Frankfurt
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"a very interesting experience"

(Brazil)

Trip Verified | Kansai to Rio de Janeiro via Frankfurt. Flying twice on the same seat, same class, same aircraft is a very interesting experience. Overall crew were extremely pleasant and efficient on both flights. Lounges were nice, with interesting food and beverages. Seats were clean and comfortable. However, on both flights catering was a disappointment. Japanese food from KIX was just uneatable. Most Japanese pax returned food. Western food from FRA had no taste.
AircraftBoeing 747-400
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteKansai to Rio de Janeiro via Frankfurt
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"passengers need to go by bus"

(Germany)

Trip Verified | Frankfurt to Stuttgart. An outside position in Frankfurt when arriving late to the gates and again back by bus. Lufthansa has a significant amount of German domestic and less travelled inner European routes at off-ramp positions, where passengers need to go by bus. Don’t know what the premium experience they claim is in that.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteFrankfurt to Stuttgart
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"No response to my complaint"

(United Kingdom)

Trip Verified | London to Osaka via Frankfurt. I received an extremely unpleasant experience. Not a single flight departed on time causing severe delays during my journey. Worst in-flight meal service I have seen. No response to my complaint regarding the disruption of my journey). It seemed like Lufthansa tries to save money by cancelling partially booked flights and putting everybody on the last flight on the day. I had that experience in Frankfurt when two Frankfurt – London flights were cancelled and everybody was placed on the latest flight in the evening. I will make sure to avoid this company at all costs in the future.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteLondon to Osaka via Frankfurt
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"pleasure to fly"

(Germany)

Trip Verified | Miami to Frankfurt. It is really a pleasure to fly with Lufthansa. The service is constantly being optimized and is absolutely at a 5 star level now. Absolutely earned! There was nothing to complain about and I was well rested and relaxed in Frankfurt. Landed and was in the office at noon. The genuine friendliness of the flight attendants and personal attention onboard is unparalleled. The staff do their job with dedication and that creates an absolutely pleasant atmosphere. Continue like that Lufthansa. It was time that not just our cars are 5 stars | Es ist wirklich ein Vergnügen mit Lufthansa zu fliegen. Der Service wird ständig optimiert und ist absolut auf 5 Sterne Niveau jetzt. Absolut verdient! Es gab gar nichts zu bemängeln und ich bin ausgeschlafen und entspannt in Frankfurt gelandet und war am Mittag im Büro. Die unverfälschte Freundlichkeit der Flugbegleiter und persönlichen Betreuung an Bord sucht seinesgleichen. Das Personal macht seinen Job mit Hingabe und das schafft eine absolut angenehme Atmosphäre. Weiter so Lufthansa. Wurde Zeit das nicht nur unsere Autos 5 Sterne sind.
AircraftA380
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteMiami to Frankfurt
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"unpleasant attitude to me"

(Italy)

Trip Verified | Munich to Mumbai. A new A350, business class is very unconfortable with 2x2x2 seating. The quality of food was extremely poor for me. Crew members with unpleasant attitude to me. Economy class passengers leaving the plane at the same time as business class.
AircraftA350
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteMunich to Mumbai
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"maintain a complimentary onboard service"

(United Kingdom)

Trip Verified | London to Moscow via Frankfurt. Flying from London to Frankfurt was reasonable though we were very irritated that our seats had been changed. The cabin crew were pleasant. Transiting in Frankfurt was very efficient, with a representative meeting us on the exit of the aircraft and took us to our gate. The queues there were long with first a document check and then general boarding. Not only were we delayed by over 40 minutes but our seats were changed again from row 6 to row 33. To say we were irritated would be an understatement. The flight was extremely full and there was barely space to put our hand luggage. We felt sympathy for the cabin crew as they were clearly exhausted, having to work on Christmas Eve on an evening flight. On our return flight, check-in was super quick but boarding was quite chaotic though relatively speedy in the end. We again had our seats changed but it was to the emergency exit row. We transited at MUC before continuing on to LHR. Nothing pretty remarkable for such a short flight. Overall, Lufthansa do well in terms of seat comfort but the food is quite repetitive. However, they are to be commended for being one of the few airlines to maintain a complimentary onboard service in economy.In addition, whilst the cabin crew are satisfactory, they lack the some hospitality and come across coldly.
AircraftA321
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLondon to Moscow via Frankfurt
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"onboard dining was really good"

(United Kingdom)

Trip Verified | Manchester to Los Angeles via Munich. Smooth transit through Manchester airport and comfortable lounge - very friendly staff which helped. Short haul flight comfortable with a continental breakfast served, FAs attentive and a pillow given as we slumbered on the way (6am flight). In Munich, straight into terminal building and next flight only a few gates away. Again lounge comfortable and functional - not a huge selection to eat. Next flight 12 hours to LAX, Onboard dining was really good and tasty, a plus there. Seats okay - 2x2x2 in a row with FA reaching over to window seat to serve meals and seat narrows off in foot end, so doesn't feel particularly spacious. Nice to lie fully flat on a long journey, would not say the seat is greatly comfortable for sleep, if anything a bit hard. FAs happy to serve when called (needed a bit of encouragement). 8 hours in, came round with regular water etc. Have flown 1st class with Lufthansa and loved it; business is a bit of a poor relation in comparison.
AircraftA340-600
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteManchester to Los Angeles via Munich
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes