Lufthansa

Flight LH434 from Munich to Chicago was a real pleasure. Smooth ride and super crew - friendly and professional. I could feel that customer satisfaction was the utmost priority and that the team was ready to fulfil all requests even if out of the "standard protocol".

Very good and attentive service on 431 from ORD to FRA on January 3rd - even though it was economy class. The meal quality was bad completely tasteless chicken and the seats plus legroom too narrow too much of a sardine box feeling during a long distance flight.

IAD-FRA on B747-8 and FRA-IAH A380. Both flights were good. Friendliness in Business is much better than Economy. Good food and Service on both legs. Lounge in IAD with separate access gate to the plane is a plus. The new Business on the B747-8 let the old one on the A380 feel really outdated. It was hard to get a seat in the Z-Gate Business Lounge in FRA.

LH 456 on January 4 2014. The flight from FRA to LAX was delayed 2 hours at take off due to first a technical problem and second an ill passenger whose luggage had to be removed from the airplane. At arrival the plane was only one hour late because of a higher cruising speed the plane was rather new (747-8) and comfortable the food was good - quite a positive surprise on a trans-atlantic flight. Only the cabin temperature was unpleasantly low - and this is rather frequently found in LH long distance flights.

BKK-FRA-BKK. LH 783 18 Dec BKK-FRA. LH 772 2 Jan FRA-BKK. Lufthansa continues to have fantastic economy service. The air hostesses tend to be older than other airlines but their experience shows in the brilliant service given. The attendants are helpful and they also have free coffee/tea etc in their Munich airport area which is a big bonus. The food is similar to others in the same category. You can even order cocktails on long haul flights and they even serve with a smile. My personal opinion is that elder stewardesses or stewards can give better service than younger ones. Seat is hard and small inflight entertainment is good with choices of quite contemporary film material. We wish there were more toilets.

Dusseldorf-Kiev return. Depart Düsseldorf Jan 1 2014 LH 3004. Return Kiev Jan 5 2014 LH 3005. Both flights on time service on board and catering very good. No inflight entertainment.

DEL-FRA-SZB in Business. Check-in was easy the new lounge in Delhi has sufficient space free wifi and pretty good snacks and drinks. On board the lie-flat seats on the 747-800 were very comfortable and I had a good sleep. Flight was on-time and the breakfast before landing was very tasty (I had the Indian breakfast).

LH456 from FRA to LAX on Jan 2 2014 with a Boeing 747-8 aircraft seat 1K. Excellent service and excellent food in the First Class Terminal in Frankfurt and on the plane to LAX. Highly recommended! Everything was presented very well and the quality was perfect. I also like the Bose noise cancellation headphones that the seat is equipped with.

LH 419 from IAD to FRA. The lounge in IAD is less than average for First Class. The first Class seats are good and LH provides a heavy mattress and bedding to sleep. However LH has a policy of keeping the cabin at 23 deg C which is just too warm to sleep with all the heavy blankets I wish they would cool their cabin to a normal temp. The food was ok but certainly not great. The service from the flight staff was excellent. Finding my connection in Frankfurt was quite difficult and took quite a while to find the first class lounge.

Lufthansa continues to have fantastic economy service. The air hostesses tend to be older than other airlines but their experience shows in the brilliant service given. The attendants are helpful and they also have free coffee/tea etc in their Munich airport area which is a big bonus. Additionally the beer on board is better than other airlines Warsteiner. The food is similar to others in the same category - the only complaint is the number of films available. Perhaps there are 50 different films but compared to Etihad or others this falls a bit short by today's standards. I was on a new Boeing 747-8 which is rare as I almost always fly Airbus routes which may have made my trip more enjoyable.