✅ Trip Verified
| Budapest to Venice via Munich. The first flight from Budapest departed with 20-30 mins of delay. This is ok as delays can occur and the duration was rather short. However, arrival in Munich was also delayed in turn by 20-30 mins. The connection in Munich was known in advance to be short, for which reason it is expected that the airline has foreseen how to manage this flight combination. Instead this connection was managed very poorly. Arrival in Munich airport took place at the gate area K, while the connecting flight (to Venice) was at gate area G. This, according to the screen indication itself, requires 17 mins of transfer time. Upon arrival, I noticed on the screen that the connecting flight was already boarding. After taking the shuttle train (needed for this transfer) and running the rest of the way, I arrived at the gate only to discover that the flight was gone. It seems nobody bothered to advise that there was somebody on the way, and hopefully the plane could wait for a mere 10 mins. Offering a connection implies that it is reasonably managed. In spite of the short connection in this case, it seems the airline makes it even worse by setting flights at different areas and not advising of people in transfer. I would never ask a plane with all passengers to wait for a long time, but I do not believe 10 mins would be an issue for anyone. After the above experience, I went to the service desk for help, where I was told that there is "fortunately another flight tonight". That meant at 22:00 vs. the original 15:30 that I missed. To illustrate the staff's further lack of customer service, I was told I am eligible for a voucher since I will spend a long time at the airport. I was given a voucher for 10 euros. After indicating that a 10-euro voucher does not seem exactly a correct response from the airline for the trouble caused, I was told that maybe it was a system error, and after a second check, the staff confirmed that in fact I am eligible for 17 euro. I did not continue the discussion as it would have been a waste of time. The above service gives me an impression that the airline simply does not care. In fact it feels like a joke. In any case, I would have expected a much different treatment for a company with a German origin and reputation. Obviously for the future I will avoid this specific flight connection, but I will also avoid Lufthansa connections in general as well.