✅ Trip Verified
| New York to Berlin in business class. Flights were fine. Security at JFK T1 is always disorganized, with pre check sometimes available and often not. This time, there was a dedicated lane, I got to pass with shoes on, but, at x ray, the officer suddenly insisted “there is no precheck” and sent my bag to be prodded, examined and swabbed. LH owns a quarter of T1 and so would seem to have a at least a quarter of the responsibility to sort out the chronic security mess. The lounge was overcrowded and under catered, worn and unchanged. Pre flight dining is now a standard expectation for C class transatlantic flights, but here for a 10.30 pm departure, the offer is a bowl of canned vegetables, sadly wilting on a steam table, next to Teriyaki chicken. There are also some chicken wraps, just about edible. The wines are basic. Pre flight at TXL is even worse. Mobile boarding passes must be exchanged for paper at the desk - no obvious reason; the lounge is outside security, shabby, with a flair of filth. At 4pm, when you might want a bite to catch up on a missed lunch, catering consists of pretzel and potato salad. The security line is long and slow, inspection excessively manual. When you are on the plane, things improve. The A330 on the route has an F cabin but operates C class only, so the front is partly given away to preferred passengers and partly sold to less preferred ones for Euro 450 per leg. I got an F seat free on the way over and paid for the way back, so had very comfortable flights. Of course the experience is not representative of regular C, which is the 2x2x2 layout. Food in flight was fine and in-flight service consistently warm, attentive and efficient. LH business is way behind the pack.