Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2431 reviews
5/10
4 star Skytrax Rating
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4/10

"Service was 3 star for me"

(Netherlands)

Trip Verified | Bogota to Frankfurt. LH is not even close to 4 star. Slow disembarking, we almost missed our connecting flight. I tried to explain it to the flight attendants, but they were rude and sharp to me. Service was 3 star for me. Seats are ok. Overall dissapinted.
AircraftA340
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBogota to Frankfurt
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"cabin crew were friendly"

(United Kingdom)

Trip Verified | Manchester to Barcelona via Frankfurt. The lounge used at Manchester was the Aspire, adequate but not amazing. The seat had adequate room I'm 6 1 and there was a good 2 inches spare. I was in seat 2f. The cabin crew were friendly the meal was served quickly. There was no choice. It was chicken with pesto and fruit salad. Tasted better than it sounds. With a mousse for pudding. There are lots of lounges at Frankfurt so easy to choose one close to departure gate. Lots of nice food to choose from so had some spicy chicken and cake. The next flight was fine with another nice crew but the same meal which was disappointing. Both planes were late in boarding but made up the time in flight. Priority boarding was recognised and and my luggage came off early.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteManchester to Barcelona via Frankfurt
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Lufthansa showed their human side"

(United Kingdom)

Trip Verified | Rome to Manchester via Frankfurt. After being unable to reach the airport on time because of an accident on the road and missing our flight as a result, Lufthansa handled the situation very professionally and efficiently and reissued new flights so all stranded passengers can get home. It wasn't the airlines fault, it wasn't anyone's fault, just an unfortunate accident that caused complete gridlock outside the airport in Rome. But Lufthansa showed their human side and helped everyone get home while paying respect to the person that's lost their life on the road. We would like to thank the airline for being our saviours and recommend them highly as I am sure that very few airlines would have such human approach in such situations. Lufthansa is going to be our preferred choice from now on and they have our loyalty for life. Thank you!
AircraftAirbus
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRome to Manchester via Frankfurt
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Very friendly and kind crew"

(Hungary)

Trip Verified | Budapest to Frankfurt. Very friendly and kind crew on a great new aircraft! Seats are nicely designed and reasonably comfortable, departed and arrived on time both sectors despite full flights, a very busy Frankfurt airport and remote stands both times in FRA. Snack on board was just a chocolate bar which was a little disappointing.. there's definitely not enough time for a hot meal but a sandwich or something would be nicer than chocolate. Drinks selection was very good with tea & coffee served despite some turbulence. Always pleased taking LH within Europe!
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBudapest to Frankfurt
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"back to reliable carriers"

(Ireland)

Not Verified | Dublin to Krakow via Frankfurt. I risked a transfer from KLM to Lufthansa. It was a mistake. They change the rules after purchasing a ticket and all complaints remain unanswered. It looks like this: you bought a ticket, we change the rules and you have a problem, not us. What will you do for us? First and last time, never again. I'm coming back to proven and reliable carriers.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDublin to Krakow via Frankfurt
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"wonderful care and hospitality"

(Germany)

Trip Verified | Frankfurt to Malpensa with Lufthansa. I wanted to thank the crew for their wonderful care and hospitality. My husband and I were away celebrating our 32nd wedding anniversary, the crew presented us with a bottle of champagne. It is my experience, that people often write to complain about something, but do not bother when something quiet wonderful and completely unexpected happens. I just wanted to say thank you!
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteFrankfurt to Malpensa
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"booked three award tickets"

(France)

Trip Verified | In transit in Munich. Am Frequent Traveller with LH. I had booked three award tickets to go on vacation. I went with my wife and my son to the LH business lounge and was denied the possibility to buy access for my wife and my son because they have tickets issued by LOT. I argued that I did not book nor choose LOT as the Award tickets were issued by Lufthansa when I booked the awards. What a shame.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKrakow to Palma via Munich
Date FlownAugust 2019
Ground Service 12345
Value For Money 12345
no
2/10

"did not get response for more than a month"

(United States)

Trip Verified | Los Angeles to Rome via Frankfurt. First my seat broke in the middle of the flight and cant be repaired, I have to stay in half sitting, half laying down position the rest of the flight. Well this may be just my bad luck, but the thing really make me disappointed is the the customer service. We gave our coats to the flight attendant to hang in the closet during the flight. Both the flight attendant and we have forgotten the coats when deboarding. Later we visited the baggage claim desk and they said cant find it, I sent a request to the customer service and got a response with a case number, but did not get any response for more than a month while I keep sending email trying to get any status. Only until I sent an personal email to the CEO than I got a response which in no surprise that they no longer can find the coats. In 21st century the customer service should be on the mind of every major company, Lufthansa essentially has none.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLos Angeles to Rome via Frankfurt
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"With catering LH touched new low"

(Czech Republic)

Trip Verified | Munich to Valencia. Outbound on A321, inbound on 320. Both planes new but with spartan equipment. No IFE, no overhead screen to follow the route. Security information done on old fashioned way by flight attendants. On outbound flight the seat recline did not work. Both flights over 30min late. With catering LH touched new low. 2hrs flight, 330€ for ticket without luggage and everything what the give to you is a chocolate cookie. A true 5 star airline. Well done Lufthansa.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMunich to Valencia
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"terrible in every way"

(United States)

Not Verified | Casablanca to Frankfurt. The rudest crew I have ever encountered, but surely these people should be trained to service an international client base. No inflight entertainment, no pre-drinks service, uncomfortable seats, just terrible in every way.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteCasablanca to Frankfurt
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no