Lufthansa

Not Verified | Really disappointed with Lufthansa business class seat. Its a joke for which one pays a premium price. The seat is narrow and offers no privacy whatsoever. I found it very hard and uncomfortable. When it was fully flat I felt like I was in bed with a strange man as there was a stranger seated next to me and I was lying so close to him. The distance between the seats is almost like economy class, there is no privacy divider of any sort. When in seating mode, there was not enough space for my arm and I kept hitting my neighbour with my elbow. There is also no storage space to put things into. All my stuff ended up on the floor by the window. I have never seen a worse business class seat, ever. The flight was full and perhaps because of that the service was not good, either. The cabin attendants looked harrased and did not smile, it was difficult to to get a drink as they were busy with a full cabin, it took a long time for them to respond and then I felt like a nuisance asking for a glass of orange juice. Despite bad service, the food was good. Also, the in-flight entertainment was easy to use and had a lot of choice in English. But the seat is most important to me so I will never fly Lufthansa in long-haul business class ever again unless forced to. I cannot believe that an airline with such bad business class product can be a 5-star airline. Avoid.

✅ Trip Verified | Singapore to Panama via Frankfurt. Food isn't great. On the way back flying out from Panama to Frankfurt, they couldn't assign my seat number till boarding time (very odd). And by then they would replace my ticket entirely with "new" tickets after they have decided what seat to give me (which seems rather inefficient and wasteful). I'm guessing here they're trying to sell off them premium seats first. The seats in economy are cramp as you would expect. All in all, my first and perhaps last with Lufthansa unless they can make the inflight meal on par with other airlines. And the ground staff with their tablets are just redundant.

✅ Trip Verified | Berlin to Frankfurt. Lufthansa cramped in more seats in its A320neo than into its predecessor with the most uncomfortable seat comfort I have ever experienced. Seat pitch is minimal. The seat comfort back from Berlin to Frankfurt in one of the front rows of an A321neo was better, this is classified as preferred zone. There was a small tasty cake and beverage service on the flight but it was not a comfortable flight.

✅ Trip Verified | We were confirmed in Business Class from Marseille to Vienna via Frankfurt via FRA on July 13. However we decided to fly earlier on the 9th. There were no Business class available and we accepted to fly on Economy class. We had to pay for re-issuing the tickets, even being downgraded (US$40,00 each). At MRS check-in, we were then offered an upgrade to Business Class from MRS to FRA, if we accepted to pay US$110,00 each. Of course we did not, as we initially had paid for Business Class. No way, supervisor refused, even aware of our Gold Status. We remained in Economy. Business Class on Marseille to Frankfurt was empty indeed. LH should be aware that there are limits that offends common sense. In the past, RTW pax had a privilege status. Now, no class. Flights were fast and OK.

✅ Trip Verified | Toronto to Delhi via Frankfurt. One of the best airlines I have travelled till now, but experienced low class service on my one trip with Lufthansa. Economy class passengers for any airlines are back bone base of customers and serving cold food and saying that they can't put it in microwave for economy has posted a bad impression on me. My overall experience with this airlines is very good except these issues as they depend on the behavior of staff.

✅ Trip Verified | Nairobi to London via Frankfurt. Newer planes on this way back home. I had the same feeling of no soul during the operation. Boarding in Nairobi was chaotic. The A330 is newer and more comfortable than the A340 we had on the way in. Flights were on time, luggage arrived at destination without any issues. The overall operation was efficient. The dinner on the NBO-FRA flight was disgusting. I couldn't eat it (and I am normally not a picky person with food). Cabin crew disappeared after dinner service for the rest of the flight until serving a cereal bar (supposed to be breakfast) before landing. Quick and smooth transfer in Frankfurt. The flight home was on a new A320 Neo. Again, soulless service, but I didn't care as it was an hour-long flight only. Arrived in London on time.

✅ Trip Verified | London to Nairobi via Frankfurt. Both planes were old and looked worn out. Professional efficient service. No WOW factor. I would not rate this airline as 5 star from my economy class experience, but I would describe the operation as technically perfect. Flights on time, luggage arrived at final destination despite the short connection in Frankfurt and I perceived the airline as reliable. However no human warm no smiles. A cup of tea and a biscuit was served on our first leg to FRA (one hour flight). On the second leg to NBO (7:30 hours flight), we were offered a round of drinks, a hot towel, lunch (nothing to write home about it), a round of water or juices mid-flight and a pre-landing snack. Overall an efficient operation with no surprises.

✅ Trip Verified | London to Madrid via Frankfurt. Flights were late. Transfer between flights was an stressful experience even travelling on business, despite knowing we were late no assistance was provided to facilitate the transfer; I was taken to the terminal by bus to find my way through immigration (thankfully e-gates were working) and to reach the boarding gate just on time to board the second and final bus (in cramped condition). Hardly time to visit the toilet and certainly not opportunity to go into the Lounge. At the boarding gate I asked about my luggage and I was reassured by the staff, after checking the computer, that it had been transferred successfully to the second plane. After boarding the plane, lunch time, we were informed that there was no catering service at all due to the recurrent issue that they have had .. for over 2 months now. But being served just a wafer is totally unacceptable, they didn't make even the effort to get us a sandwich despite departing from their main hub. Credit must be given to the crew on board as they had to put up with this situation for not fault of their own but because of the incompetence and unprofessionalism of the company. To add insult to the injury my luggage didn't make it to the second plane and it was still in Frankfurt (despite being an easier journey through the airport than mine) so I had to spend another 25 extra minutes to go through the queue and forms at the baggage handling company desk in Madrid. I had to beg then for having it express delivered on that night (only Senators and HON members are entitled to such privilege) despite being Star Alliance Gold and Lufthansa Frequent Flyer. Fortunately the staff took pity of me and they managed to get it approved by Lufthansa. Needless to say that I sent the feedback form to customer services on the very same night. I requested for someone to call me as soon as possible. Instead, I have today (6 days later) the standard sympathetic email with the meaningless apology and the 'great' news that they will credit me with 10K miles and hope to see me on board again. A trip from hell would be an adequate title for this experience.

✅ Trip Verified | On the first segment the plane was nearly full and the boarding took a long time. An acceptable small cold lunch was served however I found it for Lufthansa quite poor that soft drinks and wines were served in plastic in the business class. Frankfurt to Brussels is a very short flight - so only something small was served. Friendly staff on both segments. Unfortunately in Brussels a waiting time of luggage delivery of nearly 50 minutes and luggage labelled as priority arrived nearly as last.

✅ Trip Verified | Helsinki to Split via Frankfurt. Food was same that other airlines serve in economy class with plastic cutlery. No champagne (only really bad sekt) and wines seemed to be same as Economy. The worse thing was how they handled connecting passengers at FRA. We had a tight connection and the first flight was 15 mins late making our connection even tighter. Arrived on a bus stand. We had to rush to passport control & next gate. They said that gate will close 10mins before departure, arrived to the gate 5mins before dep only to notice that boarding had not started yet. No info was given to us. Would have been nice to know that there was no need to rush. 2mins before dep, received an e-mail about delay of our flight. Really badly handled. The crew on both flights was okay, nothing special. The gate personnel at FRA really unfriendly. No free wifi for business class.