Lufthansa

✅ Trip Verified | London to Venice via Frankfurt. Booked connecting flights to Venice for short city trip - I live near LHR, most flights to italy from England from LGW - over an hour away. Every flight delayed- we made our connection (time supposed to be 1.5 hrs between flights) by minutes & having to run miles through Frankfurt airport! Why on a so called connecting flight Lufthansa do you park the incoming flight literally km away from the outgoing with minimal time. The only reason we made our Venice flight was because it too was delayed! On the way home VCE to FRA delayed again ... absolutely no chance of making our connecting flight ... walking km again in the hideous Frankfurt airport - looking for Lufthansa help. All service desks closed, I asked at a boarding gate about our flight - staff pointed to a gate - theres no one there, your flight has gone! But my latest txt from Lufthansa says it too is delayed? Few more km walk out of secure area finally found service centre. Guy very helpful, but then had to go thru security again. Thankfully our new later flight left on time finally home! For connecting flights LH need to give at least 3 hr time gap! Whole experience was an absolute nightmare. Sad because I have to say your cabin crew on all flights were exceptional - i fly with Singapore,Cathay lots reputable airlines but hands down your crew.just the best.

✅ Trip Verified | Delhi to Frankfurt. Worst customer service ever. This airline is worst I’ve ever come across in handling customer complaints. My parent's flight with Lufthansa was delayed which resulted in missing their next flight from Frankfurt to Toronto. Overall they ended up taking additional layover and spent an extra 7 hours on their trip. I asked for a partial refund I was told $300 refund in June 2019. Customer support has asked for same verification documents over twice so far. It’s October 2019 and no refund has been issued yet. They don’t respond to email for days, when they do they ask for the same information that was already provided to them months ago. Very frustrating and poor customer service. Zero stars for this airline.

✅ Trip Verified | Frankfurt to New York. I've observed a deterioration of service quality and this latest return on the transatlantic legs proved to be bad. LH's Boeing 747-8 remains very comfortable in business class and the on-time performance is stellar. Not the service: the food served to me was dreadful, the wines were mediocre and the cabin staff rushed the service to the point of unpleasantness. The lavatory I saw in business class was not cleaned nor restocked. I do not understand why the food service on European routes is good while it is poor to dreadful across the Atlantic. My next booking will not be on Lufthansa

✅ Trip Verified | New York to Munich. One of my favorite routes and Munich airport is a joy. The seats on the A340-600 are tighter and less comfortable than on the 747-800 but it is a delightful aircraft. As seemingly always on Lufthansa, left on time and landed early. However, the food served was not good, OK very poor, and the wines were lousy. I've learned to just look at the breakfast tray on LH transatlantic and to eat a good one on the leg from Germany to Athens. Cabin staff was courteous and efficient. As on my return leg of FRA-JFK the totality of the experience is coach with reclining seats. What a shame, will have to look for an alternative airline next year.

Not Verified | Charlotte to Munich. A beautiful aircraft with a nice spacious feel. Leg room is tight (my wife is 5ft. 9ins. and just hit whereas I would have been very uncomfortable if the flight was not half empty and I had a row to myself. Video screen was clear however the selections of music and movies was only okay, just a few new movies! Two drinks served after take off and dinner was a choice of a pasta dish or a beef stew, both were adequate but not memorable. Cabin crew were very attentive and the pilot updated us on a regular basis. Flight was on time. Since I got a great fare I would say this was a good experience!

Not Verified | Munich to Vancouver. We travel to Europe every year for vacation. This year, we flew from Europe to Canada and in the process, our luggage was misplaced. We arrived in Vancouver, Canada only to find out the news. Our luggage was delivered within 2 days of landing at home via a delivery service that was free of charge. Furthermore, we reached out to Lufthansa and the customer relations department was timely in their response and was kind. They acknowledged our concerns and inconvenience and offered a remedy package to show their apology. We were pleased with the way Lufthansa Customer Relations handled the situation. Accidents happen on a daily basis and nobody or no company is perfect but they went out of their way to make sure we were satisfied. We truly appreciate their generosity and concern. We enjoy flying with Lufthansa because they have been very respectful and polite over the years. They stated this, "We are sorry for the inconvenience. We look forward to welcoming you on board in the near future and the opportunity to regain your confidence." and I can honestly say that they have won me back.

✅ Trip Verified | Los Angeles to Munich. I bid on an upgrade. It worked, $750 I thought I scored. Good punctuality. Excellent cleanliness, excellent seat comfort, good staff, blow average food. Below average ground staff. The staff was average at best, they did their jobs with no emotion or caring to me. The amenity kit is lackluster as was my food. The wine selection is pedestrian. Food choices were all not available. I was told as I was in the rear of the cabin, my selections from appetizers to entrees were gone. The aperitifs were also not available. I took what was left. It is hard to fathom this airline is rated at 5 Star. The competition from AA for AF is much better. This is my last flight with this carrier.

✅ Trip Verified | Naples to Frankfurt with Lufthansa. The boarding started 25 minutes early and I was called from to go to the gate (Missed breakfast). I got at the gate and we were standing for 20 minutes before we could board the plane.

✅ Trip Verified | Munich to New York. Really disappointed with Lufthansa business class seat. The seat is narrow and offers no privacy. I found it very hard and uncomfortable. The distance between the seats is almost like economy class, there is no privacy divider. When in seating mode, there was not enough space for my arm and I kept hitting my neighbour with my elbow. There is no storage space to put things into. All my stuff ended up on the floor by the window. The flight was full and perhaps because of that the service was not good, either. The cabin attendants looked harrased and did not smile, it was difficult to to get a drink as they were busy with a full cabin. Despite bad service, the food was good. Also, the in-flight entertainment was easy to use and had a lot of choice in English. But the seat is most important to me so I will not fly Lufthansa in long-haul business class ever again.

✅ Trip Verified | Frankfurt to Los Angeles. After my flight cancellation at the last moment, I was put on this flight via FRA. Lufthansa does many things right like their website, clean aircraft, and all the little amenities in economy like fluffy pillows, nice blankets and yummy little chocolates. This however, does not compensate the stone-faced smiles and grudgingly pleasant attitude to me. The staff's cold tone of voice to me and at times their tone deafness when you raise a small issue. I never feel a genuine welcome or a warmth from staff; both in-flight or on the ground. My IFE did not function. My food was half good and half institutional. I will never fly them again.