Lufthansa

✅ Trip Verified | Munich to Singapore. Very nice experience. Exclusive food. Great seats. Sophisticated cabin crew and service without any excuse. Very nice was especially the amenity kit and the pyjamas shirt. Slept like a Baby. Huge screen and great entertainment options. New and modern aircraft.

Billund to Frankfurt. Ground staff were slow and had to make new boarding passes for all passengers. I went from row 4 to row 37. We landed 25 minutes late late on a one hour flight and the information from the onboard staff was poor.

✅ Trip Verified | Frankfurt to Toronto. Whenever I can, I often fly with Lufthansa. The standard, quality and service are mostly the same, so I know what I'm getting. The ground staff at the airport were very slow and had a dull attitude. The service on board was fantastic, great praise to the staff. Messages over the speakers were given in flawless German, English and French. The airplane that was over 22 years old, but well maintained, though it has been a long time since it was last used for major service and had the cabin replaced. The internet onboard was extremely slow, although I pay 29 euros to get extra fast internet, it was not possible to send or receive pictures. All in all a good service, good flight and good airline company.

✅ Trip Verified | Frankfurt to Moscow. The cabin crew are very professional and cheerful. The service on board is correct. The plane is old and has no screen. Despite this it was a pleasant flight.

✅ Trip Verified | New York to Frankfurt. My 2 colleagues and I booked our reservations to go to Fensterbau in Nuremberg later in March 2020, and it was postponed because of the corona virus scare. Instead or offering us passage at a later date when the show was re-scheduled, there was no refund and no consideration.

✅ Trip Verified | Bilbao to Singapore via Frankfurt. The intra-European flights are above average. Really well kept planes, good service on board and friendly cabin crew. The Frankfurt Singapore leg has the huge advantage from a passenger perspective to fly on the A380 but the seats in economy are really uncomfortable and the onboard service is a joke considering its a 13 hour flight.

✅ Trip Verified | Vienna to Frankfurt booked for March 2020. Lufthansa is partner of expo Light and Building Frankfurt 2020. But after I bought tickets this exhibition was postponed because of coranavirus. Lufthansa is not willing to postpone tickets and only make cancelation with refunding only taxes.

✅ Trip Verified | Miami to Frankfurt with Lufthansa. Marvellous and friendly service on board, very good food, less plastics, top inflight entertainment, comfortable seats. Modern aircraft, start and landing on time, 5 star-rating!

Venice to Frankfurt. I was booked on a Lufthansa flight to Vienna via Frankfurt, the day before on the 6th of November they canceled the flight from Frankfurt to Vienna, leaving me with no information for hours. I started to call the Lufthansa customer service with no success, and I have proceeded to call the Austrian air. I ended up calling the Senator Lufthansa service, due to the status of my uncle, hoping to get some help from their side. After approx. 1h 30min on the phone I finally got connected to an English-speaking gentleman who apparently decided to help me. I´ve asked him what the solution would have been and he didn´t have any information regarding it, therefore as I had to go back to Vienna due to work business I asked him to rebook me to any flight within the star alliance airlines, and he mentioned just the possibility to fly via Brussels, although there was still a spare place via Zurich with SWISS. I received an Email confirmation with my flight to Belgium with Brussels airlines and proceeding with an Austrian Airlines flight to Vienna. I wanted to check- in online but on Brussels airlines it was not possible, but for the flight with AUA yes. I was a bit concerned, but I thought due to the strike this could have been normal. I arrived a bit earlier to the airport and at the check-in counter by giving them my documents their answer was “we don´t have any flight booked under your name” I was very furious as it was looking like there would have not been any solution to fly back on that day. I had to talk to other three people, until someone could have started helping me out for it, the only supervisor for five star alliance in an international airport… ridiculous, and neither from the airline but from the group S.A.V.E., company operating in Venice airport. They had to call several times, many Lufthansa desks until they told me they would have had to rebook me on a flight via Zurich (the one I´ve seen the day before, but which was never offered to me…) It was a kind of realizing news they gave me, although I was stuck at the airport for about 4 hours as it was way much earlier my scheduled flight to Brussels. I´ve asked for a small recognition or compensation as I would have been passing 4/5 hours in Venice, and they marked very much that as I asked, they gave me the lounge access, by doing “an enormous exception”

✅ Trip Verified | Frankfurt to Cape Town in January 23019 operated with an old A340-300. Very busy flight and fully booked, and our seat was the last one, or almost. For being 190 cm tall it was very spacious and clean. Took off and dinner was served with a very slow time due to the completely fully booked flight, but this would have not been an issue, if although being the last one the hostess would have not arrived by giving us the choice to choose between vegetarian or meat meals and ending his sentence by saying that he just had meat. The steward was very nice, because although we were not expecting while eating, he brought us some spare dishes from Premium economy, which was a nice touch to make it up to our satisfaction, which was worth to it. Short sleep and bright good morning over Namibia´s desert with a quiet tasty breakfast, after it we were shortly landing. A fact which I didn´t like t all that being right in front of the galley I was able to hear the whole conversations of the crew. IFE system was working very well and up to date. In overall I´d fly again with Lufthansa, as well because I´m a loyal member to since years.