Lufthansa

✅ Trip Verified | Seoul to Frankfurt. The food served to me was horrible for both lunch and dinner, limited number of drinks. The crew were not nice to me. Fast but little chaotic embarking and a horrible connection in Frankfurt.

✅ Trip Verified | Singapore to Frankfurt. They let one passenger get off the plane just as we were about to depart because they felt unwell. This meant we sat on the runway for an hour despite the captain saying it would only cause a 10-15 minute delay. I had to sit with the seatbelt fastened for an hour after take off because of ‘bad turbulence’, even though there was almost no turbulence. The air hostesses were loud and shouted across passengers from one end of the plane to the other while we were waiting to be released from our seats. They don’t respond to the button which notifies them that a passenger requires their assistants. I must have pressed mine 20 times before someone came to help me. The cabin staff could not confirm whether or not we would land on time and no one said anything about the delay. I missed my connecting flight due to the 53 mins delay on arrival and had to sit in Frankfurt airport waiting for a new flight. My food was awful, my breakfast is near inedible and mostly consists of snack items. The inflight WiFi didn’t work. It never takes me to a page in which you can access the Internet. My entertainment screens didn’t work, you have to punch the screen to navigate the entertainment system. I can’t blame Lufthansa for children screaming, but I will say that it is ridiculous that we are living in 2020 and we don’t have the option of child-free seating areas. No one wants to sit near screaming infants. I will not fly with this airline again.

Not Verified | I booked the tickets long back in April for the vacation in December - February. After booking, I was very worried given some of the bad reviews in different forums about Lufthansa. But the reality was different, there was some delay in Paris airport with the boarding. But the travel from Paris to Frankfurt was smooth. I had a transit flight to Chennai within an hour. The staff were waiting for us to take us to the passport check and they were with us till we stepped into the flight. I was travelling with my 11 month old baby. They have provided a bassinet once the flight had taken off. The food was okay and we reached Chennai on time. Regarding the return flight from Chennai, it was completely smooth. The only problem that I found with Lufthansa is the seat comfort for the 10 hour flight. The cabin crew were extremely humble and I recommend Lufthansa.

✅ Trip Verified | Munich to Dublin. Great flight in a clean modern aircraft. Flight was on time and we were given food and a couple of glasses of wine. Cabin staff very attentive as usual. I recommend this carrier.

✅ Trip Verified | Frankfurt to Madrid. Very nice flight; friendly cabin personnel. Boarding procedure is new System (Boarding Groups). Captains flight remarks were quite OK.

✅ Trip Verified | Addis Ababa to Los Angeles via Frankfurt. The staff were friendly and helpful, but sparse only really showed up for food and beverage service. I used the call button three times, only to have it go off after about half an hour. Out of curiosity, I left it on when they appeared for beverage service. What annoyed me was that a few passengers had the shutters up during the lights out portion of the flight and it was hard for light sleepers like myself to get to sleep. And what's with turning on the lights with over 5 hours to go, serving coffee and tea, then turning out the lights again? Sparse is also the word I would use for the entertainment. Ethiopia Airlines had Friends, The Big Bang Theory, etc. On Lufthansa you get BMW Customer Races. The touch screen was from the 90s, and hard to figure out. The one on the Addis to Frankfurt route was much better. All that said, the cabin was clean and the airplanes appeared safe. The staff were friendly when they were there.

✅ Trip Verified | Houston to Frankfurt. Touch screen entertainment a little dated, touch screens cumbersome and range of movies fairly European (German) biased and music heavily weighted towards classical. There was no water offered which made getting any hard as I had a window seat and the man in the aisle was asleep. On other hand, I had booked through expedia and was allowed to change my ticket return date online which I appreciated.

Not Verified | Missed flight from Manchester to Istanbul with a connection in Frankfurt. Bought another flight from Manchester same day to Istanbul cheaper with check in luggage and direct. Coming back from Istanbul, check in, our ticket was cancelled because we missed our outbound flight. They said that we missed the connection flight in Frankfurt while we didn't even take the flight from Manchester. We had to buy another ticket with them. What if we didn't have no money coming back from our holiday? So they cancel your ticket and you have to pay another ticket.

✅ Trip Verified | Frankfurt to Hong Kong with Lufthansa. This was an old aircraft. Entertainment system slow to respond with limited choice. Also hard drives under seat in front reducing leg room. My food was inedible on this and previous flight from HKG to Munich. Airline needs to upgrade aircraft and sack their catering supplier. On upside staff were good.

✅ Trip Verified | When calling Lufthansa Service Center to confirm carriage of ski equipment I was told that the price for ski bag would be $130/one way. At the airport, check in agent insisted that the price is $230 one way and that the Service Agent on the phone was not correct. At that point I had no choice (could not just leave my skis at the airport) and opted to upgrade my flight for $400 but the ski bag had no additional charge (free). I find this to be very poor on Lufthansa part since their agent on the phone quoted the wrong price. At the same time the check in agent at O'Hare displayed unprofessional behavior refusing to address this issue. The flight itself in their Premium Economy was below average product. No priority boarding or check in, poor service from cabin crew and my food was below standard of what is a 5 star airline.