"needed 24 hours in advance"
F Meade (United States)
✅ Trip Verified | Frankfurt to Los Angeles. I got recalled to the US due to COVID and was not given an option while changing flights to select meals. When I went up to the counter before the flight to ask if I could get a vegetarian meal plan, the lady at the counter said she needed 24 hours in advance. When I told her I booked the flight less than 24 hours ago, she said it didn’t matter. I cannot believe that for a 12 hour flight booked less than 24 hours in advance that there is no way to get meal accommodations. Her attitude was unacceptable.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Frankfurt to Los Angeles |
Date Flown | March 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"after 35 calls I finally get to talk"
Filippo Bassi (Italy)
✅ Trip Verified | Milan to Amman via Frankfurt. I’ve been trying to contact them for three weeks to get a refund on a flight that I can no longer make because Jordan has banned all Italian citizens. Today after 35 calls I finally get to talk to the operator who tells me that he reimburses my ticket. Most of the time, no one answers the phone, and when someone answers, they don’t solve the problem.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Milan to Amman via Frankfurt |
Date Flown | April 2019 |
Value For Money | 12345 |
Recommended | no |
"Very nice experience"
D Janakova (Germany)
✅ Trip Verified | Munich to Singapore. Very nice experience. Exclusive food. Great seats. Sophisticated cabin crew and service without any excuse. Very nice was especially the amenity kit and the pyjamas shirt. Slept like a Baby. Huge screen and great entertainment options. New and modern aircraft.
Aircraft | A350 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Munich to Singapore |
Date Flown | February 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Ground staff were slow "
2 reviews T Harjen (Canada)
Billund to Frankfurt. Ground staff were slow and had to make new boarding passes for all passengers. I went from row 4 to row 37. We landed 25 minutes late late on a one hour flight and the information from the onboard staff was poor.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Billund to Frankfurt |
Date Flown | March 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"good service, good flight"
2 reviews Thore Bjorn (Canada)
✅ Trip Verified | Frankfurt to Toronto. Whenever I can, I often fly with Lufthansa. The standard, quality and service are mostly the same, so I know what I'm getting. The ground staff at the airport were very slow and had a dull attitude. The service on board was fantastic, great praise to the staff. Messages over the speakers were given in flawless German, English and French. The airplane that was over 22 years old, but well maintained, though it has been a long time since it was last used for major service and had the cabin replaced. The internet onboard was extremely slow, although I pay 29 euros to get extra fast internet, it was not possible to send or receive pictures. All in all a good service, good flight and good airline company.
Aircraft | Boeing 747 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Frankfurt to Toronto |
Date Flown | March 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"it was a pleasant flight"
2 reviews Nikolaos Karamfylllis (Greece)
✅ Trip Verified | Frankfurt to Moscow. The cabin crew are very professional and cheerful. The service on board is correct. The plane is old and has no screen. Despite this it was a pleasant flight.
Aircraft | A321 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Frankfurt to Moscow |
Date Flown | March 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"there was no refund"
Peter Folsom (United States)
✅ Trip Verified | New York to Frankfurt. My 2 colleagues and I booked our reservations to go to Fensterbau in Nuremberg later in March 2020, and it was postponed because of the corona virus scare. Instead or offering us passage at a later date when the show was re-scheduled, there was no refund and no consideration.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | New York to Frankfurt |
Date Flown | March 2020 |
Value For Money | 12345 |
Recommended | no |
"seats in economy uncomfortable"
Hector Gomez Castro (Spain)
✅ Trip Verified | Bilbao to Singapore via Frankfurt. The intra-European flights are above average. Really well kept planes, good service on board and friendly cabin crew. The Frankfurt Singapore leg has the huge advantage from a passenger perspective to fly on the A380 but the seats in economy are really uncomfortable and the onboard service is a joke considering its a 13 hour flight.
Aircraft | A320 / A380 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bilbao to Singapore via Frankfurt |
Date Flown | February 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"not willing to postpone tickets"
Andreh Kollar (Slovakia)
✅ Trip Verified | Vienna to Frankfurt booked for March 2020. Lufthansa is partner of expo Light and Building Frankfurt 2020. But after I bought tickets this exhibition was postponed because of coranavirus. Lufthansa is not willing to postpone tickets and only make cancelation with refunding only taxes.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Vienna to Frankfurt |
Date Flown | March 2020 |
Value For Money | 12345 |
Recommended | no |
"Marvellous and friendly service"
Oliver Hebgen (Germany)
✅ Trip Verified | Miami to Frankfurt with Lufthansa. Marvellous and friendly service on board, very good food, less plastics, top inflight entertainment, comfortable seats. Modern aircraft, start and landing on time, 5 star-rating!
Aircraft | A340-300 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Miami to Frankfurt |
Date Flown | February 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |