Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2431 reviews
5/10
4 star Skytrax Rating
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2/10

"needed 24 hours in advance"

(United States)

Trip Verified | Frankfurt to Los Angeles. I got recalled to the US due to COVID and was not given an option while changing flights to select meals. When I went up to the counter before the flight to ask if I could get a vegetarian meal plan, the lady at the counter said she needed 24 hours in advance. When I told her I booked the flight less than 24 hours ago, she said it didn’t matter. I cannot believe that for a 12 hour flight booked less than 24 hours in advance that there is no way to get meal accommodations. Her attitude was unacceptable.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Los Angeles
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"after 35 calls I finally get to talk"

(Italy)

Trip Verified | Milan to Amman via Frankfurt. I’ve been trying to contact them for three weeks to get a refund on a flight that I can no longer make because Jordan has banned all Italian citizens. Today after 35 calls I finally get to talk to the operator who tells me that he reimburses my ticket. Most of the time, no one answers the phone, and when someone answers, they don’t solve the problem.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMilan to Amman via Frankfurt
Date FlownApril 2019
Value For Money 12345
no
10/10

"Very nice experience"

(Germany)

Trip Verified | Munich to Singapore. Very nice experience. Exclusive food. Great seats. Sophisticated cabin crew and service without any excuse. Very nice was especially the amenity kit and the pyjamas shirt. Slept like a Baby. Huge screen and great entertainment options. New and modern aircraft.
AircraftA350
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMunich to Singapore
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"Ground staff were slow "

(Canada)

Billund to Frankfurt. Ground staff were slow and had to make new boarding passes for all passengers. I went from row 4 to row 37. We landed 25 minutes late late on a one hour flight and the information from the onboard staff was poor.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBillund to Frankfurt
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"good service, good flight"

(Canada)

Trip Verified | Frankfurt to Toronto. Whenever I can, I often fly with Lufthansa. The standard, quality and service are mostly the same, so I know what I'm getting. The ground staff at the airport were very slow and had a dull attitude. The service on board was fantastic, great praise to the staff. Messages over the speakers were given in flawless German, English and French. The airplane that was over 22 years old, but well maintained, though it has been a long time since it was last used for major service and had the cabin replaced. The internet onboard was extremely slow, although I pay 29 euros to get extra fast internet, it was not possible to send or receive pictures. All in all a good service, good flight and good airline company.
AircraftBoeing 747
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteFrankfurt to Toronto
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"it was a pleasant flight"

(Greece)

Trip Verified | Frankfurt to Moscow. The cabin crew are very professional and cheerful. The service on board is correct. The plane is old and has no screen. Despite this it was a pleasant flight.
AircraftA321
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteFrankfurt to Moscow
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"there was no refund"

(United States)

Trip Verified | New York to Frankfurt. My 2 colleagues and I booked our reservations to go to Fensterbau in Nuremberg later in March 2020, and it was postponed because of the corona virus scare. Instead or offering us passage at a later date when the show was re-scheduled, there was no refund and no consideration.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNew York to Frankfurt
Date FlownMarch 2020
Value For Money 12345
no
8/10

"seats in economy uncomfortable"

(Spain)

Trip Verified | Bilbao to Singapore via Frankfurt. The intra-European flights are above average. Really well kept planes, good service on board and friendly cabin crew. The Frankfurt Singapore leg has the huge advantage from a passenger perspective to fly on the A380 but the seats in economy are really uncomfortable and the onboard service is a joke considering its a 13 hour flight.
AircraftA320 / A380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBilbao to Singapore via Frankfurt
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"not willing to postpone tickets"

(Slovakia)

Trip Verified | Vienna to Frankfurt booked for March 2020. Lufthansa is partner of expo Light and Building Frankfurt 2020. But after I bought tickets this exhibition was postponed because of coranavirus. Lufthansa is not willing to postpone tickets and only make cancelation with refunding only taxes.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVienna to Frankfurt
Date FlownMarch 2020
Value For Money 12345
no
10/10

"Marvellous and friendly service"

(Germany)

Trip Verified | Miami to Frankfurt with Lufthansa. Marvellous and friendly service on board, very good food, less plastics, top inflight entertainment, comfortable seats. Modern aircraft, start and landing on time, 5 star-rating!
AircraftA340-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMiami to Frankfurt
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes