Lufthansa

✅ Trip Verified | Non event flights. All on-time. Quick check-in. Clean aircrafts. No frills. Connection was at Terminal 2, both K gates. However, and despite numerous flights, all lounges were closed at terminal 2. LH saving money everywhere.

✅ Trip Verified | Our flight got cancelled and no explanation was given, no compensation was offered and frankly no one cared about it from the Lufthansa staff. We didn't even get water offered. Extremely bad customer service, no inflight entertainment on this 75 mins flight, everything is chargeable.

✅ Trip Verified | I have a COVID vaccination certificate and a COVID recovery certificate, however, the operator of Lufthansa did not let me check-in and requested me a COVID rapid test even though this is not a requirement in Greece as we can see from the website: "Travellers arriving in Greece, during the period from 21.03.2022 until 04.04.2022, holding a European Union Digital Covid Certificate are not obliged to show an extra negative COVID test result upon their arrival. The result was to lose my flight, book another flight on my cost, force me to do COVID rapid test at the airport facility and stay for 5 hours more in the airport till the next flight! This is unbelievable! Incapable and inadequate personnel of Lufthansa. I will never travel again with this operator! Extremely bad client service and misguidance.

✅ Trip Verified | Horrible Customer Service. The country i was flying to had closed its borders because of rising covid cases, and no tourist would be allowed to enter. Naturally, I had to cancel my flight and ask for a refund. When i called them when I saw that I was not refunded a few months later, they started by saying that it is my fault and people should stop trying to blame them for the cancelled flights since they chose the lower tier ticket. Even when I explained to her, that I was not even allowed to enter the country even if i wanted to take the flight, she kept saying it is my fault for doing that and not reading the fine prints. Needless to say, i always prefer to pay extra and know that my ticket is refundable, but in this case the non-refundable fine print was really fine I guess. Horrible customer service, and always ready to point fingers even during a pandemic. I would never fly with them ever again. Horrible experience.

✅ Trip Verified | Lufthansa first class is in need of a facelift. Service and food are good (even though the flight attendant forgot my appetisers), the amenities are fine. The space is well, spacious, but the seat is old and there is no privacy. The entertainment system is archaic. Screen too small and far, movie selection not up to-date and system not user friendly. On a 12+ hour flight it is important to have a good entertainment system, privacy in first class and a welcoming bed. Lufthansa first class is in dire need of refurbishment. (Same applies to its first class terminal in Frankfurt)

✅ Trip Verified | I had a round trip with Lufthansa in 2021 and experienced poor check-in staff service in DME, Moscow and LHR, London. Lufthansa in comparison with Air France act like not professionals at all. Lufthansa check-in staff that is in charge of check-in procedure for the flight to Russia do not know the rules and regulations regarding the entering Russia. One shift staff deny you to board, but in the same situation the other shift staff let you board. Lufthansa staff deny passengers to board and do not rebook a ticket for the next 3-days-flight, because the flights are overloaded. Change a schedule of the flight without specifying the reason in the information letter.

✅ Trip Verified | Our entire group said this was the worst experience traveling we have ever had. We understood the weather issues, they happen. Everything else wasted our time excessively. Here is the breakdown of what happened. Seattle to Frankfurt (Great), Frankfurt to Madeira - Circle above Madeira try to land get directed back to Lisbon - Go to Lisbon then back to Frankfurt Where it all goes downhill. Stay night in Frankfurt- can't give us details on if they can book us but to show up at 7 the next morning. Two groups split half go to Porto other half Frankfurt to Munich then to Porto - Wait in airport till 8PM, flight cancelled. -Wait in a line for a few hours just to be taken to a hotel and to come back the next day - Booked for Thursday morning but messed up an individuals to the point that he can't do anything on the app. We are told to come back at 8 PM on Thursday for the flight After chatting with them we find out the bikes made it to Porto except 1. Get call at 3:55 AM saying we missed our flight, they changed without notice so two of our members go to the airport. We chat that morning and are about to go to the airport to figure it out when the front desk lady of the hotel says that we need to be out by 1 as taxis are coming. Go to airport for flight find out they didn’t transfer our bike reservation to it and they can’t fit them now. Individual chats with them for 4 hours. Gets us finally on a larger flight that will take our bags. Charged $60 extra dollars per bike We spent 7 days in airports and airplanes out of 11. In the first 5 days we had 12 hours not in an airport or plane because of everything. We tried to make the best of the weather delays and enjoy the city we got stuck in. But with your changes without telling us and your complete lack of care for your customers we didn't get any days. We lost all of our time to this. Weather is fine, what you guys pulled is not you need to fix this.

Not Verified | The inflight experience in Lufthansa was quite comfortable on both legs. The service was very good with a good choice of food and drinks available on the flights with generous portions. The IFE screen was superb and there was a good selection of movies. The seats were large and with good leg room but somehow found that the lower back support was not very good. However the on-ground experience was not as good as the premium economy experience with other airlines especially on the Delhi to Frankfurt leg of the flight. Lufthansa does not have a separate check-in counter for Premium Economy and did not offer priority boarding as well on the Delhi Frankfurt leg but did so on the Frankfurt - Chicago leg which was a bit strange. Frankfurt was a very comfortable airport for transiting with a lot of comfortable seating across the airport and good food options.

✅ Trip Verified | Boarding at Brussels was smooth and on time. Food served was a kind of cheese cake that tasted OK but was rather poorly presented. Anyway it was better than the uninspired sandwich Lufthansa served in business class on previous flights I took with them recently. Seats in business class are the same as in economy with the seat next to you kept free which is a plus giving the feeling of being a bit more Covid safe. Disembarking in Frankfurt was at an apron position and all passengers were packed together in a bus that drove us to the terminal. This really didn’t feel Covid safe and I really disliked this. If they have to bus passengers to the terminal can’t they just not divide the transfer in 2 busses so people don’t have to stand shoulder to shoulder during the drive?

✅ Trip Verified | Disgusting service, they wouldn't let me on the plane without paper PCR even though it says electronic is fine online! A sweetheart of lady called Cvijeta printed it for me last second. That woman should get a medal.