Lufthansa

Not Verified | I have flown with Lufthansa many times in the past (pre covid). I recently flew return Bristol to Cape via Frankfurt, choose seats on online check in, got to check in desk they had been changed on both legs of our journey. Don't really know where to start with the food from Frankfurt - Cape Town, dry cold pasta with the tiniest bit of sauce, hard roll, breakfast- a green wrap with cheese and pesto? Same on return leg apart from wrap swapped for hard cheese roll. A lot of people complaining. Check in at Cape town, absolute chaos, 1hr 45, told to fill in 'Traveller Health Questionnaire' at last minute, very stressful, a lot of confused check in staff. Don't think I will be flying Lufthansa until I hear they have improved.

✅ Trip Verified | Want to thank Becky at Lufthansa Manchester at check-in, when I needed to have a printed copy of my PCR result for final destination (Zimbabwe), Let me send the email from my phone to Lufthansa where she later printed it and it was waiting for me at the boarding gate. That's going the extra mile. Well done.

✅ Trip Verified | Lufthansa's European Business Class product is similar to most other carriers - the seats are the same as Economy except for the empty middle one. This affords a little more space and privacy. The other point of difference is the food served. The boarding at FRA was chaotic. Several Economy Class passengers slipped into the Priority lane and there was nobody to monitor this transgression. The whole purpose of paying Business Class is to have a premium experience. Lufthansa failed utterly in providing the basic of this product. Most of the Lufthansa A320neo aircraft have no WiFi. And there is no other form of entertainment. Truly, Lufthansa seems to be aiming at recreating the Stone Age era of aviation. The only saving grace of Lufthansa these days is the outstanding onboard service.

✅ Trip Verified | Mumbai to Frankfurt was served by 20+ years old A340-300. The Business Class seats have seen better days, are narrow, lumpy, and not exactly premium. The Business Class lavatories were indistinguishable from Economy Class. The bright spot in the Lufthansa long haul Business Class offering these days is the exceptional onboard service. On this particular flight the inflight WiFi was not working (I paid for it and requested a refund).

✅ Trip Verified | The most uncomfortable seats, cabin service-a joke. For a 3hr flight a tiny piece of chocolate, coffee for 3€. I know it’s because of covid.

✅ Trip Verified | The staff at the Seoul check-in were extremely unfriendly and uninterested in any form of customer service. The food was the driest, most tasteless meal I have had onboard. Then the Munich airport business lounge was not even worth one star. Lack of choices in food and not properly chilled drinks. On top of that, you can expect the reception staff to be very blunt. The lady who cleans the shower booth yelled at me for not having waited standby near the shower booth when the shower was ready. When she found a translator I asked for an apology for her attitude but I did not get one. I reached out to Lufthansa customer service to file complaint but did not hear back back.

✅ Trip Verified | Beirut to Toronto via Frankfurt. Pros: Reliable flight and no delays. Cons : Customer service is null. Cold Food sandwich. Mean employee with no sense of welcoming. No entertainment and even a plug to charge phone. Not all info are in English.

Not Verified | I have flown with Lufthansa on 26.12.2021 from Copenhagen to Vienna, and unfortunately lost my connecting flight from Vienna to Malta. So on 27.12.2021, I flew from Vienna to Frankfurt, and then Frankfurt to Malta where Lufthansa has lost my baggage. The lack of communication from Lufthansa and the lack of service that has followed ever since is beyond belief. I received a message as soon as I landed in Malta on 27.01.2021 that my suitcase had not been loaded on the flight. I checked with Lufthansa at the airport right away and filled the correct report – I was instructed to do nothing more and to call Malta Airport and check the next day and arrange for delivery. The luggage has still not arrived and it is 2 weeks later 09.01.2022. From what I was told by the Lufthansa desk in Malta they tried to communicate and investigate with Vienna with no response. From what I can see on the Lufthansa tracking on their site the baggage was sent on 28.12.2021 from Vienna to Malta, and then for some unknown reason from Malta to Frankfurt - however, Malta Airport is reporting the luggage never even landed in Malta. Since then I have had to contact Lufthansa who claims there is no report even made, I have called Frankfurt Airport, Vienna Airport, and Copenhagen Airport to try and get some assistance, I have been passed around and have to communicate with Central Baggage Services and World Tracker – this is beyond infuriating and also just simply unfair as Lufthansa should be able to at the very least guide me in what to do and see where the error happened.

✅ Trip Verified | They cancel flights at will. They do not respond to emails! Spent 3 days holding on to various calls. Complete waste of time. Most airlines are very accommodating on this route. Given, it is a twelve hour flight. Lufthansa Beverages appalling. The seat had insufficient padding and back/neck support for a long-haul flight. The staff were surly and rude. Kept bumping into us passengers, The plane was however new and clean; and in good order. I will never fly Lufthansa again.

✅ Trip Verified | Their customer service is unreachable. They make it impossible to make changes online, and impossible to get ahold of a customer service rep. I was on hold for over three hours to try to change my flight. The representative told me she could not assist me with reservation because I booked them online but that I must go through her to rebook seats I had already paid for. I was instructed to cancel my flights and rebook them and call customer service back with the new reservation codes to get my seats reassigned without repaying for seat assignments. I did that and called back. Again, I was on hold for hours. I gave the new customer service rep my old and new reservation numbers and she was able to transfer my seat assignments but then I realized I did not get any money back for my canceled flights. Even though they say you can exchange the tickets. You can’t if you cancel. And that’s what they told me to do. After fighting they gave me my money back. When we finally flew it was packed so tight, delayed 45 minutes and lost our bags. I will never fly this airline again. They were impossible to get any help or direction. Their customer service was literally the worst.