Lufthansa

Not Verified | On return leg (KRK to MUC to BOS), scheduled to leave KRK at 13.20 local time. Was told pilot didn't want to fly because of weather conditions (low clouds) but other aircraft departing no problem. Checked Flightaware.com which showed no arrival delays in MUC. No other information given. Was told I would not make the MUC to BOS flight so they canceled my whole itinerary and re-booked my travel to the next day. Was given hotel and meal voucher. Next day, departed KRK 20 minutes late and arrived MUC 20 minutes late. Only had an hour to transfer between terminal 2 and remote terminal in MUC. Ridiculous security screening just to get to the departure gate. My bags were searched 3 times at 3 check points. Woman in front of me made the flight. I got there 5 minutes later and they had closed the doors and refused to allow me on. I am sitting here in MUC as I write this looking at my plane still sitting at the departure gate nearly an hour after the scheduled departure time and I am furious. No excuse to strand me in MUC especially since the plane is departing late anyways.

✅ Trip Verified | The staff were rude, abrupt and condescending to me. My food was disgusting and inedible and service was non existent. What happened to Lufthansa when l asked one of them they said Covid changed everything, not good enough. See my photo of breakfast below.

Not Verified | Frankfurt to Dallas. Plane had to be diverted to Iceland due to Smoke Sensors going off. As a passenger, we were given ZERO information from Lufthansa and no help on anything. There were so many problems from not providing food vouchers or drink vouchers and we were in Iceland for 12 hours to no help on booking a return replacement flight to incredibly rude, condescending and unhelpful Lufthansa Customer Service people that walked away from you if they didn't like your question to only having one person working the service counter with 300 people standing in lines. We understand planes are moving parts that do fail, but the lack of communication and NO communication from Lufthansa is inexcusable as well as not adhering to the EU passenger rights. After having been in airplanes for over 50 hours trying to get home and Lufthansa was no help. Then Lufthansa lost my bag and when received they had rifled through my belongings and didn't put things back. The rudeness of the Stewardess was like nothing I had ever experienced - they were arrogant, condescending and borderline vile.

✅ Trip Verified | Non event flights. All on-time. Quick check-in. Clean aircrafts. No frills. Connection was at Terminal 2, both K gates. However, and despite numerous flights, all lounges were closed at terminal 2. LH saving money everywhere.

✅ Trip Verified | Our flight got cancelled and no explanation was given, no compensation was offered and frankly no one cared about it from the Lufthansa staff. We didn't even get water offered. Extremely bad customer service, no inflight entertainment on this 75 mins flight, everything is chargeable.

✅ Trip Verified | I have a COVID vaccination certificate and a COVID recovery certificate, however, the operator of Lufthansa did not let me check-in and requested me a COVID rapid test even though this is not a requirement in Greece as we can see from the website: "Travellers arriving in Greece, during the period from 21.03.2022 until 04.04.2022, holding a European Union Digital Covid Certificate are not obliged to show an extra negative COVID test result upon their arrival. The result was to lose my flight, book another flight on my cost, force me to do COVID rapid test at the airport facility and stay for 5 hours more in the airport till the next flight! This is unbelievable! Incapable and inadequate personnel of Lufthansa. I will never travel again with this operator! Extremely bad client service and misguidance.

✅ Trip Verified | Horrible Customer Service. The country i was flying to had closed its borders because of rising covid cases, and no tourist would be allowed to enter. Naturally, I had to cancel my flight and ask for a refund. When i called them when I saw that I was not refunded a few months later, they started by saying that it is my fault and people should stop trying to blame them for the cancelled flights since they chose the lower tier ticket. Even when I explained to her, that I was not even allowed to enter the country even if i wanted to take the flight, she kept saying it is my fault for doing that and not reading the fine prints. Needless to say, i always prefer to pay extra and know that my ticket is refundable, but in this case the non-refundable fine print was really fine I guess. Horrible customer service, and always ready to point fingers even during a pandemic. I would never fly with them ever again. Horrible experience.

✅ Trip Verified | Lufthansa first class is in need of a facelift. Service and food are good (even though the flight attendant forgot my appetisers), the amenities are fine. The space is well, spacious, but the seat is old and there is no privacy. The entertainment system is archaic. Screen too small and far, movie selection not up to-date and system not user friendly. On a 12+ hour flight it is important to have a good entertainment system, privacy in first class and a welcoming bed. Lufthansa first class is in dire need of refurbishment. (Same applies to its first class terminal in Frankfurt)

✅ Trip Verified | I had a round trip with Lufthansa in 2021 and experienced poor check-in staff service in DME, Moscow and LHR, London. Lufthansa in comparison with Air France act like not professionals at all. Lufthansa check-in staff that is in charge of check-in procedure for the flight to Russia do not know the rules and regulations regarding the entering Russia. One shift staff deny you to board, but in the same situation the other shift staff let you board. Lufthansa staff deny passengers to board and do not rebook a ticket for the next 3-days-flight, because the flights are overloaded. Change a schedule of the flight without specifying the reason in the information letter.

✅ Trip Verified | Our entire group said this was the worst experience traveling we have ever had. We understood the weather issues, they happen. Everything else wasted our time excessively. Here is the breakdown of what happened. Seattle to Frankfurt (Great), Frankfurt to Madeira - Circle above Madeira try to land get directed back to Lisbon - Go to Lisbon then back to Frankfurt Where it all goes downhill. Stay night in Frankfurt- can't give us details on if they can book us but to show up at 7 the next morning. Two groups split half go to Porto other half Frankfurt to Munich then to Porto - Wait in airport till 8PM, flight cancelled. -Wait in a line for a few hours just to be taken to a hotel and to come back the next day - Booked for Thursday morning but messed up an individuals to the point that he can't do anything on the app. We are told to come back at 8 PM on Thursday for the flight After chatting with them we find out the bikes made it to Porto except 1. Get call at 3:55 AM saying we missed our flight, they changed without notice so two of our members go to the airport. We chat that morning and are about to go to the airport to figure it out when the front desk lady of the hotel says that we need to be out by 1 as taxis are coming. Go to airport for flight find out they didn’t transfer our bike reservation to it and they can’t fit them now. Individual chats with them for 4 hours. Gets us finally on a larger flight that will take our bags. Charged $60 extra dollars per bike We spent 7 days in airports and airplanes out of 11. In the first 5 days we had 12 hours not in an airport or plane because of everything. We tried to make the best of the weather delays and enjoy the city we got stuck in. But with your changes without telling us and your complete lack of care for your customers we didn't get any days. We lost all of our time to this. Weather is fine, what you guys pulled is not you need to fix this.