Lufthansa

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1249 reviews
7/10
5 star Skytrax Rating
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7/10

Lufthansa customer review

(Venezuela)

CCS-FRA-TXL and return aboard LH FirstClass in March. Inbound flight was excellent A330-300 with new FC. Check in in CCS was a 5 min thing very efficient and friendly. In CCS they use the AA Admirals Club for FirstClass lounge which was average limited drink selection no food not even snacks. Boarding was fast. Crew were nice and caring Seat was comfy but not as comfy as it looks. It's a lie flat where they put a "mattress" on but still quite hard to lie on but at least you can stretch out. Food was good but not outstanding. Transit in FRA is a mess CCS flights always got remote parking no gate! You have to climb off the plane get into Van take a 15min ride to Arrivals B then walk 30+ mins through Immigration customs on to Departures A. Senator Lounge at A Gates is like a luxury hotel full breakfast buffet smoking lounge showers full bar and great service. FRA-TXL leg is only 50 mins they put you in Business in lack of a First in these flights. Return flight was scheduled for March 27 but cancelled due to strike. They rescheduled my flight on the phone for March 28 no problem. TXL-FRA left at 6 am on time. Getting from Arrivals A to Departure C in FRA is disgusting. Endless walking (40+ mins) plus a trip on a train for people with moving limitations almost impossible to handle. Senator Lounge at C Gates very good but not as splendid as the one at A Gates I mentioned before. FRA-CCS decent service same food experience ( same menu) same good vodka same " so-so" seats. Nice inflight entertainment with large flatscreen good selection of actual movies and TV series. On time arrival in CCS very fast bag service with FirstClass bags unloaded first. Nice experience but not worth the money due to seats and food quality.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Germany)

LH 1770 29/3/2014. Two days ago I returned from Istanbul to Frankfurt and this was an example for what has become again standard. Plane was completely full passengers were greeted at the entrance door. Friendly and highly professional was the attitude of the 5 flight attendants. Meal service consisted of a warm dish (chicken with vegetables and wedges) a roll with butter rice pudding and a small bottle of water followed by two rounds of drinks. LH still has one of the most generous choices of free drinks non-alcoholic of any kind plus red and white wine sparkling wine beer etc. Announcements from the cockpit were short clear and informative. The cabin design was okay and clean. Due to the thin recaro seats space is sufficient even for larger people. Lufthansa is definitely on the rise again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(United States)

Istanbul IST to Munich airport on March 25th at 6.25 am and the flight left on time and arrived early. The flight attendants were very friendly and the airline was very punctual. The return flight from Munich to Istanbul was just as good as well. Would fly Lufthansa again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Lufthansa customer review

(United States)

I was supposed to fly LAX-FRA-BLQ on April 2nd. Due to the pilot strike the flight was cancelled. After over one hour on the phone with the representative I was offered a free of charge rebooking for April 4th ironically the 3rd day of a well pre-planned strike. The representative knew less about the strike and the cancelled flights than I did! After that useless option was given I was offered a seat on the 5th which unfortunately by this time was making the entire trip pointless. I asked for a refund LH declined even if they failed to deliver their part of the transaction. Unacceptable I am a 15 years plus Miles and More customer I will now switch to a different airline.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Lufthansa customer review

(Luxembourg)

March 28 - departure point Luxembourg on LH6861 to Frankfurt continuing from Frankfurt to Dulles Int'l Airport (Virginia USA) on LH418. Other than for the unfortunate strikes which delayed my original flight plan I found the ground personnel and the flight personnel always helpful polite and very professional. I also appreciated having been warned at least 48 hours ahead of time regarding the strike. It gave me enough time to reschedule and change my itinerary. Lufthansa has always been regarded as a stellar airline. It would be regretful to demote its branding due to the strikes.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(United States)

LH 429 CLT-MUC on 3/21/14 and LH 428 on 3/30/14. Great and friendly service new and clean airplane seats very tight almost no room for legs (for this price I expected more leg room wouldn't complain if LH was a cheap airline).
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Lufthansa customer review

(Germany)

My preferred airline to keep my status (SEN). I like the fact that they welcome to you personally aboard as a senator. This was not done on this trip however. The next space in the economy is not all that great but that is probably true for most deadlines. What I do not like about Lufthansa is that they have greatly reduce their miles earnings on certain flights as of this year. If my chances to renew my status were further reduced I would probably look into other airlines more often as well. On this trip I had a nice seat in the exit row. Unfortunately I had a huge guy sitting next to me so it was all cramped in anyway. In addition the baby across the aisle cried the entire night however these are not Lufthansa's fault of course. The flight was on time even 20 minutes early.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Germany)

FRA-HKG in First. Like always an excellent experience from airport to inflight services. 747/8 very comfortable plane with beautiful cabin. Seats comfortable in every position. Staff great and sophisticated as usual. Food good but not top class. Champagne and wine left nothing to desire. Any time again!
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(United States)

LH754 FRA-BLR. 747-400. Excellent flight. Clean and comfortable cabin. Delightful service with a crew that actually cared about your level of comfort and needs. Food was way above standard for most mainline airlines. This was a second sector flowing on from a UAL connecting flight. The comparisons are beyond explaining. The UAL plane was a 777-200 ER. It was old dirty and basically a disgrace. The crew were in their old United way "Perfunctory". They had a job to do. Do it and get the passengers out of their hair. Hence when I look upon LH it is in direct comparison to the former flight. Where LH lost my vote was in baggage. They went on strike in FRA and my bags took two days to locate. The attempts to get it to me were lacking to say the least.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Lufthansa customer review

(United States)

Flight from MUC to ORD Economy Class on Airbus A330 Windows seat at Emergency exit. Check-in online drop luggage at priority counter (Star Alliance Gold) was quick. Boarding on time (first time since a long time) priority boarding crowded but ok. Interior was the "new" Economy class with the latest Entertainment system. Seat is more uncomfortable than previous versions. Entertainment system: cannot plug-in headset unless monitor extracted - so not possible to use during take-off and landing (step backwards compared to old system). Selection of entertainment system was ok operation slow audio terrible (not loud enough). Food (pasta pizza) again poor quality. Service less frequent than usual with limited choice. Restrooms not very well maintained. Flight attendants not overly friendly for one this might have been her first flight so she was struggling (which is ok of course for the first time).
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no