Lufthansa

✅ Trip Verified | Munich to Toronto and back from Montreal. Last minute upgrade from Premium Economy to Business at the gate. Easy check in (curbside for Business Travellers at Munich Airport, which is fantastic). The plane and seats a little bit dated but everything clean as always with Lufthansa. Exceptional and very friendly service on the leg to Toronto by the Purser, responsible for the last 3 rows in Business which is on this Aircraft a separate Cabin: Drink service and meals superb, no complaints at all! Flight Deck very informative especially concerning turbulences and strong winds which caused in total one hour delay as late departure due to technical reasons. I have found the entertainment program (compared to SQ) a litle bit basic (especially the music choices).

✅ Trip Verified | Amsterdam to Frankfurt. The worst experience i have had with the airline in terms of emergency management. Weather was a bit rainy, so they cancelled the flight - almost no other airline did, but ok. Nobody from the staff knew what to do, how to handle the passengers. Took me about two hours to get hold of anyone. Lufthansa hasn't made any attempt at rebooking with another airline - said they tried with their partners (only partners), but those had no seats. Then they planned to book me for the next evening, took a lot of effort to have them book me for the morning - I had a venue to attend as a photographer, which I ended up missing. Then they booked the passengers into some hotel 50 miles from the airport, without providing transportation. Cab cost me 70 EUR each way - which they promised to pay back, but it's been over a month now, and I still haven't heard back - and it's impossible to get hold of anyone responsible for that, operators just tell you "Oh sorry, hope they get back to you". Might be ok when everything's fine, but as soon as something goes wrong, you're in trouble.

✅ Trip Verified | Frankfurt to Beijing. Boarding went well, except for the fact that I was pulled to the side as the information on my visa has not been made available. I asked if I could have done it and I was told I could not, coming from Portugal (not sure if this is related to LH or not, though). The flight went great, as the staff were very nice and attentive, but I would like the food choices to be a little more interesting and the entertainment to be more exciting. Nothing very new, I must say.

✅ Trip Verified | San Diego to Vienna via Frankfurt. The Lufthansa staff were very friendly and professional both at check in and onboard. The inflight food and entertainment was very good also. I do have issues with the comfort and seat side by side spacing in business. The seat was very hard and uncomfortable and even with the mattress it was still uncomfortable. There is no privacy between the seats and the common arm rests are an issue as I had drinks spilled on me on the SAN to FRA and the return. I normally travel BA and their business class seating is far more comfortable and the seats have privacy.

✅ Trip Verified | On time departure and arrival both legs. (Similar experience on return leg NAP-FRA-MAN). Professional efficient staff. Basic catering in economy: sandwich (choice between meat and cheese), hot/cold drink or wine/beer etc. Good value - just what you need for short-haul in Europe.

✅ Trip Verified | Munich to Vancouver. Business Class Seat 8A on a new A350 is on my opinion is the best seat on this aircraft, the last row of Business Class, with only one row in front of it, and divider to Premium Economy behind. Lots of space, away from galleys and far enough from lavatories. Two things that are inconvenient - the aircraft is extremely noisy and the noise cancelling headphones, attached to seats in Business Class are very bulky and impossible to sleep in. Ear plugs don't help with the noise. I've done this route three times in the past year, and I always choose 8A on MUC - YVR leg. Service is impeccable, food could be hit and miss, entertainment is great and the aircraft is not good, but that's what Lufthansa flies on this route, hence I don't have much choice. There is one more thing - for some reason Business Class on long haul flights seems to be heated to the point of turning into a sauna on a long haul flights, I've noticed that on every flight. But otherwise I am a loyal Lufthansa customer.

✅ Trip Verified | Berlin to Frankfurt in June 2018. I was denied boarding because the flight was overbooked. So were the other flights to Frankfurt that day so after hours of waiting at the gate - during which I received no refreshments or food, I went to Frankfurt by train and arrived more than half a day later than scheduled - on what would have been a 50 minutes flight. After endless discussions with unfriendly Lufthansa ground staff a very friendly lady at the check-in counter issued a train ticket and after a very unpleasant ride in a crowded train I arrived in Frankfurt very late that day instead of mid-day.

✅ Trip Verified | Frankfurt to Delhi in business class my seat had problems the cushioning system was damaged and the seat was not working I flew for the entire duration of 7 hours on a broken seat as there were no empty business class seats. The purser said she cannot help me as she tried resetting the seat multiple times and all the times it failed. Later she asked me to send a complaint in feedback section of Lufthansa website - I did that on 6 October but no response from them till date I spoke with their office in India as well as Germany but nobody is listening. All they say is wait for reply.

✅ Trip Verified | Paris to Frankfurt. Very disappointing experience. I booked a ticket on Economy plus from Paris to Tokyo via Frankfurt partially operated by ANA. The main problem is that the Lufthansa website does not allow to choose your seat on the planes operated by ANA and online check-in is only available 24 hours before flight. Therefore you might get the worst seats on the plane. Most airlines allow you to at least choose your site on code shared flights but Lufthansa does not. If that was clear at the moment of reservation I would have never booked through Lufthansa.

✅ Trip Verified | Toronto to Sofia via Frankfurt. Lufthansa is now selling Economy light more or less it was the same price for me through a third party travel site on trans-Atlantic flights but with no checked bags. You could end up paying $200 or more on top of your ticket.