Lufthansa

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1181 reviews
7/10
5 star Skytrax Rating
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9/10

Lufthansa customer review

(Czech Republic)

Early-morning feeder flights from to Frankfurt and back outbound on a brand new A320 return on an older plane with newish cabin. The core product is rather basic both in terms of comfort and services but the planes were spotless the crews extremely professional and the slimline seats at least provide decent legroom. LH still serves nice breakfast and drinks even on these short hops and there is really nothing major to complain about. One thing to improve is seat assignment in economy which tends to get really messy at times.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Lufthansa customer review

(Germany)

Unfortunately we were unable to use the online check-in service on the Lufthansa homepage. This service is apparently unavailable when you have a connecting flight in Los Angeles (LAX to FRA) and come from the Big Island of Hawaii - Kona Airport for that matter - meaning that our 4 tickets were scattered all over the plane. Luckily this problem could easily be solved by a friendly member of the Lufthansa ground staff in LA. The flight from LA to Frankfurt was okay overall seats on the 747-8I are not the most uncomfortable though a little too lightly padded. Dinner and Breakfast were offered - both were quite good. The inflight entertainment featured some of the latest movies in various languages (sadly variety was not that great) the flight attendant were generally nice. We would recommend Lufthansa.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Canada)

Feb 18 2014: Lufthansa - LH1817 - Barcelona (BCN) to Munich (MUC). This segment was part of a five flight itinerary with United Airlines a review of which can be found under their name. This particular Lufthansa experience was as always superbly efficient on the ground in both Barcelona and Munich. Navigating airports at either end was a breeze and the embarkation and disembarkation process easy and smooth. The flight itself had both an on-time departure and arrival and the in-flight service was as expected superb and efficient as one would expect from Lufthansa. Always a treat to fly with Lufthansa and will continue to do so whenever possible.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Germany)

LH 410 MUC to JFK 1st Feb 2014. The flight was fully booked but it was ok. Crew very friendly. Since I was sitting at rear I had only one meal left to choose. The space for my feet was very limited because of some mounted housings under the seat in front. Too little space to place something like a bottle of water and a book. Plane was new and in good shape.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Italy)

Flight 457 from Los Angeles to Frankfurt was delayed due a technical problem. Unfortunately there was no assistance for me at the arrival gate since my flight connection was half an hour later I had to rush pass again through the security check and immigration. I arrived breathless at the gate of my flight to Florence where we were told that they had to change the aircraft due to a technical problem. I had to wait for another hour. Concerning the service on board and the aircraft (a new B747-800) I have nothing to complain about.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Greece)

LH431 from ORD to FRA. These long haul flights now have wifi which was a pleasant surprise. Apart from that the cabin was not particularly full which made it easy to put the bag under the seat next to me etc. I suspect the comfort would be diminished if it was otherwise. Apart from that no other surprises the food was good the staff polite the flight was on schedule.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Lufthansa customer review

(United States)

ORD-FRA-DEL. A typical mixed bag of service. ORD-FRA was supposed to be on 747-8 and I booked this flight specifically for this aircraft but they downgraded to normal 747 in the last minute. This caused chaos in ORD as they were short 16 business class seats all passengers had to be reassigned their seats which caused my family to be split up and in middle seats - at several thousand dollars each we were not happy. Crew tried their best but no one would move and we were seated all over the cabin. Food was mediocre at best on this route and angled seats did not provide for great sleeping. Entertainment a joke when compared with new United system or with EK/SQ with basically 10 movies 3 of which were >10 years old. FRA-DEL on 747-8 and much better with much nicer crew and flat seats. Departure time from FRA is not ideal as arrival is at 2am compared to 10.30pm with other airlines. Arrival at DEL was a mess with business and first class bags off-loaded last which annoyed premium paying passengers. Only highlight really was LH Senator Lounge in FRA which was very nice. For the price paid I would try another carrier.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Lufthansa customer review

(Germany)

LH418 FRA-IAD 8 Feb. It was a rather comfortable flight in a not too fully booked Economy Class cabin. My major issue with this flight was about the internet connectivity on board. Unfortunately again FlyNet did not work at all. It has become a rather unreliable service over the last few months. Seating comfort on the new 747-8 is rather good nevertheless when someone sits next to you in Economy it is really a challenge to survive a long-haul flight. The distance to the front seat could be improved but most likely will not. Again I have to point out that as a Lufthansa status customer (Frequent Traveller Star Alliance Silver) I am being treated better by United (complimentary upgrade to Economy plus priority boarding priority luggage) than by Lufthansa.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Belgium)

LH418 Feb 9 2014. As a frequent flyer (and holding Senator status with the Star Alliance) I prefer to fly with Lufthansa and its Star Alliance partners as they offer me the best routes to get me to my destination. On every flight I experienced good service the crew handled any extra requests with a smile.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(United States)

LH 429 Jan 31 2014 CLT to MUC. LH 428 Feb 8 2014 MUC-CLT. The service is excellent the crew polite and nice. No significant delays. Food is reasonably good for airline food. We certainly wouldn't choose a different airline to cross the Atlantic.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes