Lufthansa

✅ Trip Verified | Tunis to Kiev via Frankfurt in June 2017. I went early to the airport for check in. The girl at the desk asked me typical questions about my visit and I provided her with all the needed information (visa, letter of invitation, passport) and everything seemed ok, until this agent came and took the passport gave it a glance then told me that I cannot attend this flight. I asked why, he replied that the money I have converted in dollars was not enough for the living standard in Germany (I must have with me an amount equal to 70 euros a day) I have answered that I am only staying in transit in Germany for a few hours, so the rules of the schengen visa don't apply for me, and I have shown that amount of money to the Ukrainian embassy and they accepted. Accommodation was covered during my stay in the host country and I was clear in the original letter of invitation that I have shown him. He seemed convinced after what I have said and he left. After a couple of seconds he came back and told me that I cannot leave because my letter wasn't in English or German, I showed him that It was original and written in Ukrainian because these were the requirements from the embassy of Ukraine but, the main words such as my name, passport number, place, date, program name, and other information like the accommodation that was provided were mentioned in English. Luckily I went to talk to other agents and they let put my luggage and go to attend my flight, while that agent denied his behavior and his acts.

✅ Trip Verified | Brussels to Munich. Apart from a delay with the departure I enjoyed my flight. Unlike other European Airlines, food and drink is included. A sandwich was quite OK for such a short flight. The staff were friendly and efficient and went out of there way to help passengers who had issues catching connecting flights. There was no IFE, which is no big deal for such a short flight.

✅ Trip Verified | Newark to Munich. Aircraft with newly designed interior. Though relatively new the headphone socket at my seat (31D) did not work. The entertainment system was shut down 45min before the flight ended. The friendliness of the cabin staff is a game of luck. Sometimes you get some nice words as a Senator. Not this time. At boarding the middle seat next to me was empty, but then someone else was re-seated there. On my proposal to re-seat the person to the next row instead (Premium Eco, completely empty) the stewardess gave me a rude comment and asked if I want to pay 400€. The vegetarian pasta was covered with a fat/tasteless clumpy cream sauce, the dressing was frozen. Do yourself a favor and fly Delta instead at least you have a chance to get an upgrade as a loyal customer.

✅ Trip Verified | Frankfurt to Port Harcourt via Abuja. Overall it was a good flight with some problems with thunderstorm during landing in Abuja (NG), but nicely landed after 1h30 in the air. Good crew Pros: - nice service - nice aircraft - nice choice of films/ music Cons: - Food was not that good, the veal meat as schnitzel is rather bad idea, fish is also not very well cooked - leg room

✅ Trip Verified | My parents were flying Newark to Chennai via Frankfurt today by flight LH403 and had wheel chair assistance. We completed our luggage and check in by 4pm and had to wait almost 2 hours to get wheel chair assistance. It was frustrating and painful since there was no restrooms, or water or food where we were asked to wait and there was hardly any coordination or commitment from the ground staff at the airport. My parents could not leave their seats since they were waiting for the wheel chair since they were not sure when they would get the assistance. My repeated enquiries with ground staff did not yield desired results - all they kept saying was be patient for almost 2 hrs. The supervisor said there is nothing they can do and told me there was no formal way for me to leave a written complaint. When I leave feedback I am being told to leave detailed email to customer relations with which I have similar experience earlier when I raised a complaint about charge on my credit card for re issuance of tickets. I have not heard back from them in 3 months now.

✅ Trip Verified | Hanover to Beijing via Munich. Flight HAJ to CKG via MUC/PEK, and return flight CKG to HAJ via SHA-PVG/MUC. Online booked at Lufthansa, the flight PEK-CKG was carried out as part of the Star Alliance by Air China with a LH flight number. In Hannover the luggage was labeled to CKG. I asked if the luggage had to be picked up in Beijing and re-boarded to CKG, I did not receive conclusive information in Hanover and at the boarding gate in Munich. The lady at the boarding gate in Munich has looked in the PC, but she was not able to give a conclusive answer. She just gave the advice to ask in Beijing! On my objection that I do not speak Chinese, she said that at the jetway when leaving the plane there are always someone with English language skills. That was not the case. Then, as a precaution, I waited for my suitcase on the luggage belt, which then came. The food of the flight section MUC-PEK can be classified as problematic. The first leg of the return flight, which I took with my wife, was done by Air China. The first leg was delayed by 1:40 hours due to fog in CKG. We had to fear for our connection in Shanghai, because an airport change from Shanghai Hongqiao to Pudong (around 60 km) was necessary. When we made our online booking only a terminal change was indicated for Shanghai. Later it was changed in an airport change. Air China was unable to obtain any assistance because of the delay. Then there was an altercation at the check-in CKG because of the number of luggage (2 pieces each 23 kg per person). Air China wanted to carry only 1 piece with 20 kg/person. Furthermore, it was forgotten to enter the passport number on my wife's boarding pass, as soon as the next trouble occurred at the security checkpoint. On the flight from Shanghai to Munich I had problems with the adjustment of the footrest. The adjustment knob often fell out of its holder, making the operation of the footrest problematic. The Purser has taken care of it professionally.

✅ Trip Verified | Beijing to Lisbon via Munich. Lufthansa has a very good service. I noticed some frustration by some staff in dealing with some people on the PEK MUC flight, so maybe they should be better prepared for the communication difficulties and the cultural differences. Food was great, but entertainment could be a tad more recent. Flights right on time. MUC LIS leg was overbooked but passangers were offered a rather good option if they chose to fly the following day. One slight detail: transferring within Beijing airport is beyond confusing and Lufthansa should take care of it together with their alliance partner

✅ Trip Verified | Paris to Tbilisi via Munich. The flight from Paris to Munich was short flight with very good full bar service and a little tasty sandwich. The flight from Munich to Tbilisi takes approximately 3.5 hours. The captain of the flight on 31 October warmly welcomed passengers in Georgian language which was very nice touch. Passengers applauded him and this created very pleasant environment on board. The seats were comfortable as usual. The staff was very efficient and attentive to passengers. Food and beverages were excellent for this medium haul flight. Overall a very comfortable flight, with an excellent crew and tasty hot dinner. I recommend Lufthansa as it is excellent company! My opinion is that Lufthansa and Turkish airlines offer the best economy class product on the route from Europe to Georgia.

✅ Trip Verified | Munich to Toronto and back from Montreal. Last minute upgrade from Premium Economy to Business at the gate. Easy check in (curbside for Business Travellers at Munich Airport, which is fantastic). The plane and seats a little bit dated but everything clean as always with Lufthansa. Exceptional and very friendly service on the leg to Toronto by the Purser, responsible for the last 3 rows in Business which is on this Aircraft a separate Cabin: Drink service and meals superb, no complaints at all! Flight Deck very informative especially concerning turbulences and strong winds which caused in total one hour delay as late departure due to technical reasons. I have found the entertainment program (compared to SQ) a litle bit basic (especially the music choices).

✅ Trip Verified | Amsterdam to Frankfurt. The worst experience i have had with the airline in terms of emergency management. Weather was a bit rainy, so they cancelled the flight - almost no other airline did, but ok. Nobody from the staff knew what to do, how to handle the passengers. Took me about two hours to get hold of anyone. Lufthansa hasn't made any attempt at rebooking with another airline - said they tried with their partners (only partners), but those had no seats. Then they planned to book me for the next evening, took a lot of effort to have them book me for the morning - I had a venue to attend as a photographer, which I ended up missing. Then they booked the passengers into some hotel 50 miles from the airport, without providing transportation. Cab cost me 70 EUR each way - which they promised to pay back, but it's been over a month now, and I still haven't heard back - and it's impossible to get hold of anyone responsible for that, operators just tell you "Oh sorry, hope they get back to you". Might be ok when everything's fine, but as soon as something goes wrong, you're in trouble.