Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2431 reviews
5/10
4 star Skytrax Rating
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7/10

"Flight was good"

(Germany)

Trip Verified | Beirut to Frankfurt. Starting from the business lounge Beirut lounge. The lounge is disgusting, not clean and old below any average. Flight was good. Normal seats standard A321 Lufthansa. Stewardesses were professional and nice. Food was ok. No entertainment flight, and internet as usual, no inflight internet connection.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBeirut to Frankfurt
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"never been on time"

(Iceland)

Trip Verified | I am flying Friday Dublin to Frankfurt flight bi weekly for months now. It has never been on time. I expect that if I pay hundreds of euros for a ticket to be on time at least occasionally.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDublin to Frankfurt
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"refusing to offer a boarding pass"

(Morocco)

Trip Verified | Casablanca to Mexico City via Frankfurt. I had a very unpleasant situation in Casablanca airport with what is called ground force agent that represent Lufthansa in Morocco. I had a visa to my final destination and a layover in Frankfurt which is legal according to EU regulation, but the agent that represent Lufthansa insisted in refusing to offer me a boarding pass because I don't have transit visa while according to E.U regulation Moroccans who are transiting through Frankfurt do not need schengen visa. I had to show to the agent my job certificate in order to get the boarding pass (which is not appropriate with Lufthansa rules or any rules of that matter). I like the company but the agents that represent them are unqualified for the job. Now, I want to book another flight to another country (and I have a visa to my final destination) but the unpredictability and unprofessional service of the agents in Casablanca airport make me nervous about the whole situation. These agents should be aware of the EU laws before working with a European company.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCasablanca to Mexico City via Frankfurt
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Overall very disappointing"

(United States)

Trip Verified | San Francisco to Mumbai via Frankfurt. Seats are not at all comfortable. The narrow leg portion is very uncomfortable even for a 5 ft 6 inch person. They need have same size at the feet end too. Food is not at all good we had Asian veg meal. They need to fire the catering and hire a better pkace. The amenities bag was inadequate. For the positive side, the airplane staff was very good, The Frankfurt air port transfer process for a person requiring wheelchair is bad, when we were coming back from Bangalore to SJC on 24th Sept 2018 we almost missed the flight at the Frankfurt due to mismanagement of the wheel chair group. Too many hands were involved in transfer and the ball got dropped. We needed to take things on our end and walk with great difficulty. Even though we travelled in business class no one took ownership. At the end they even questioned why we were late? Overall very disappointing.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSan Francisco to Mumbai via Frankfurt
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Worst flight ever!"

(United States)

Trip Verified | Frankfurt to Denver. Worst flight ever! We boarded before 13:00 but it was 14:15 before flight took off. The route we took was longer than usual. We finally approached Denver but storms were in the area. The plane did not enough fuel to circle. We had flown over numerous airports in our 10 hour flight from Frankfurt to Denver, storms were forecast for Denver, the route taken was longer than predicted, but apparently fuel was not an issue until now. We continued on for over an hour to Salt Lake City. Finally landing in SLC, there was no food or water left on the plane. We had been on this plane for 13 hours. We sat on the tarmac for 2 hours waiting for fuel. No one was allowed to leave the plane. No provisions or water were supplied to the plane. We finally flew the hour back to Denver. The plane was over 5 hours late. Passengers had been on the plane for 16 hours!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFrankfurt to Denver
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"over 1 hour delay"

(Australia)

Trip Verified | Warsaw to Singapore via Frankfurt. First flight Warsaw to Frankfurt over 1 hour delay. Staff very unhelpful in getting us to our connecting flight. We figured out our alternatives online better than they could. In the end we figured better to fly with Lufthansa and try to make out connection. Probably a bad idea as they went on to lose our luggage. They didnt organise the boarding so children/premium/people sitting at the back didnt board first. Making boarding slower on an already delayed flight. We got on board an asked if we could sit up the front to make it easier to catch our connecting flight. We were told no. We received no update on our connecting flight during the 1st flight. On landing we had to run from gate A to Gate A at Frankfurt airport and Lufthansa couldnt tell us if they would wait for us and the 6 other groups trying to catch the connecting flight. We sprinted across the airport and made it to our connecting flight that was delayed as well. The A380 screen hardly worked, I was bashing away at it to try and get a look at the movies. No documentaries and no games either. Music selection poor. My seat did not recline properly so I had to physically pull it up every time. I cannot think of one thing they did well.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteWarsaw to Singapore via Frankfurt
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a terrible experience"

(Germany)

Trip Verified | Berlin to Cape Town via Frankfurt. Just a terrible experience. Overnight flight to Capetown with a little baby of 10 months. We expected to get the first row in the cabin where you can install a baby bed. Instead we were seated randomly in the middle (Purser explained that there is a new policy that persons without babies are now seated there in case they pay more, an option that was never offered to us). First we tried to change this at the check-in in Berlin but person was not able to change seats in the system and recommended to ask gate personal in Frankfurt. At the gate in Frankfurt a very unpolite person told us "you are the last to come to the gate and expect me now to do anything for you?" (Needless to say we were the last because connecting Lufthansa flight had a severe delay). Onboard Purser was nice but not able to resolve situation. When we landed after a real bad flight, baggage was lost. Worst part: talking to the Senator Service Line people did not resolve anything (this is not our role to take care of lost baggage) but even made fun of me.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFrankfurt to Cape Town
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"a do-not-care attitude"

(Finland)

Trip Verified | Helsinki to Brussels via Frankfurt. First time during the early summer 2018, German punctuality showed its true colors: Lufthansa staff left the airport immediately after their shift ended, leaving an airport full of passengers suffering delayed flights due to thunderstorm. Everything was closed, no-one at the airport taking care of passengers. Today my flight is 3 hours late. The info from the crew: ”your flight is cancelled and bear in mind I am not responsible for it”. Long trip, missed a meeting. Asked for to pay for a lounge (which should be possible according to policy) - nothing. The company has well educated the staff to face unhappy customer - with a do-not-care attitude.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHelsinki to Brussels via Frankfurt
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Service from the crew was excellent"

(United States)

Trip Verified | First of all the airline had wide seats with enough legroom for 6 foot 4 friend of mine. The air inside the aircraft was nice and fresh. Service from the crew was excellent. But more importantly I wanted to thank thr flight manger for making our experience with Lufthansa excellent. There were 3 of us traveling together and our seats were not together. The flight manager was very professional, courteous and accommodating. The best part of the experience was that he was professional and positive.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFrankfurt to Kiev
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Do not trust wheelchair assistance"

(Canada)

Trip Verified | Montreal to Moscow via Munich. They forgot to move our relatives from one plane to another in Munich and Frankfurt. We confirm with Lufthansa each time by phone 1 day before departure that they will have wheelchair assistance. Our relatives are 85 and 82 years old with health problems and they don't speak English or German. We prepared a paper in English for our relatives to give to Lufthansa agents to help them. No results. When we spoke with Lufthansa they sad that they don't have enough wheelchair at that time or etc. Even in Montreal nobody helped them. A security officer helped them after 3 hours in the airport. From the airplane arrival in Montreal to exit passed 4,5 hours and nobody could help us to see where they are. Do not trust wheelchair assistance in Germany or Canada.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMontreal to Moscow via Munich
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no