KLM Royal Dutch Airlines

✅ Verified Review | Amsterdam to Edmonton. The seats did not recline to horizontal. You slide off them so sleep is not possible. We paid some C$3000 each and expected normal business class accommodation. No warning of this sub-standard accommodation was given when booking through Expedia. Detailed research failed to reveal it. The senior purser agreed that it was well below standard. So did the station-manager in Edmonton. KLM customer support ignored their views. It dismissed our subsequent complaint on the basis that information about the seats "is explicitly presented on our website". In fact it is far from explicit. Firstly, you do not expect to pay a full business class fare and get nothing more than oversize economy seating. Secondly even if you spend time trying to check it is virtually impossible to work out which aircraft you will be on. In addition the promise that you will have a privacy canopy is surprising. There was none visible nor any sign that there ever had been. We feel thoroughly cheated. The casual dismissal of our complaint has made it worse. We shall avoid using KLM again where possible.

✅ Verified Review | Washington to Amsterdam. After a comedy of errors by KLM customer service which is unusual abnormal, we find KLM pretty decent. We boarded the refitted KlM Boeing 777-200 : accountants and profit were obviously the driving force here. The new slimmer lighter 17.5 seat width so plane now has a 3-4-3 configuration to squeeze in more passengers. Not only are they narrower but are rock solid and uncomfortable, still numb after spending 7 hours in them. Did anyone at KLM actually try sitting in these new seats for any length of time before buying them? Doubt it! If this is the way forward for KlM refitting these planes then its time to change airlines. Would have given no stars for seat comfort, but no option.

✅ Verified Review | Flew Buenos Aires to Amsterdam. We received a warm welcome aboard. The captain came to greet every passenger in Business Class. The seats are very comfy and could be transformed into a fully-flat bed which can even accomodate persons with a larger frame. However, people with large feet could find it difficult to squeeze them into the rather small cutout in the back of the seat in front. The inflight entertainment system was very good and the movies on offer were entertaining. There were three mains to choose from for dinner. Food quality was very good. They served a breakfast before landing. The flight attendant in our aisle was friendly and professional, but we felt she did not want to go into conversations any further than her service duties required. But overall staff performance was very good and professional, the only exception being the check-in staff in Buenos Aires. The guy looked like he had just got out of bed. But we assume they are not directly employed by KLM.

✅ Verified Review | Zurich to Bangkok via Amsterdam. First leg from Zurich with a fabulous, socially very competent, young crew. Flight departed late but made up the time. On time arrival at the gate in Amsterdam. Service enthusiastic and personalized. Chicken wraps, small salad, a passionfruit cream and a bun as lunch. Less pleased on the second leg on board a Boeing 777-300ER with 2-2-2 seating in biz class. Not bad hard product, including the movie selection and the meal options. Ok wine/drink selection. Regarding the soft factors, the flight was just ok. The only personell interacting top professionally was the purser. His team members were not very interactive, very reserved, rarely smiling and not much around but during the food services. Comparing the two flights you might have guessed that you were using two different airlines. Therefore a mediocre experience. But at least for a competitive price.

✅ Verified Review | Glasgow to Tel Aviv via Amsterdam. The seating in business class on the flight from Amsterdam to Tel Aviv was poor. Just standard airline seating with a vacant seat in the middle and a tray insert there. So not at all a comfortable journey. Upon Arrival at Tel Aviv a piece of my baggage did not arrive. When I enquired at the baggage desk the person there told me they had been notified that the baggage had "not made the plane at Amsterdam" Clearly the fault of the baggage. I was assured it would be put on the next flight and would be delivered to me at my hotel. Sad to say this never happened. On contacting the baggage handlers at the airport, they again assured me the item would be on that night's flight and forwarded to me etc. Again it did not happen and this was repeated for the duration of my stay in Israel, from the 9th until 14th of Sept. It is now the 25th of September and despite being assured by KLM that my missing baggage would now be forwarded to my home address, it has not happened. I have contacted KLM via twitter, Email and Facebook and it is clear that one section does not talk to the other. I have now received an off hand twitter message telling me to complete the claim from online. In my more than 40 years of international air travel this is without doubt the worst experience I have had with any airline. Most upsetting of all is the feeling that there is an attitude of could not care less.

✅ Verified Review | Singapore to Bali. Got a quite reasonable price for the tickets but the charged seating selection part was a little disappointing as most airlines would offer a non-chargeble seating selection upon check in. Flight back to Singapore was delayed 2 hours with some meal box provided, sounds fair.

✅ Verified Review | Birmingham to St. Petersburg via Amsterdam. I have nothing but praise for KLM, I fly to St.Petersburg Russia via Amsterdam at least 4 times a year, and all flights have gone smoothly, the odd delay was due to airport problems, but connections were never missed. The price is good, the food nothing special, but that is not important to me. The seating, staff and whole experience has been excellent.

✅ Verified Review | Flew Freetown to Paris via Amsterdam. This was my first time flying KLM, and I was pleasantly surprised. I thought all legs of the trip were good. Cabin crew on all flights were polite, friendly and cheerful. The food was very good and plentiful, with a meal and snack served on the flight between Amsterdam and Freetown. They were generous with the alcohol, and I liked the fact that after dinner they came around with a small selection of spirits - quite rare in economy class these days. Though the TV screens were tiny, the IFE was adequate for the reasonably short flights, and there was a good selection of movies. I enjoyed flying KLM and feel they are superior in terms of both food and service to Air France.

✅ Verified Review | Flew for weekend break to Ansterdam from Manchester. Terminal 3 at Manchester is appalling. The outbound flight was ok. Service was fine, though the cabin crew did not seem that friendly. Though it was acknowledged this was a short flight, a anack was provided. However for travelling at midday, the expectation would have been to have been served ay least a sandwich, not a small piece of cake, which was inadequate meaning searching for good at artival in Schipol Airport. Return flight was much better. The cabin crew was more friendly and alert and very attentive. Snack on this occasion was appopriate, for a 45 minute flight.

✅ Verified Review | Flew Amsterdam to Copenhagen. Even though KLM is said to be a premium airline, service doesn't meet expectations. Also regarding the sustainability of the airline: you can't even get snacks without meat on their short flights. Unfriendly staff. Would not recommend flying with them.