KLM Royal Dutch Airlines

✅ Trip Verified | Athens to Mexico city via Amsterdam. Both legs were on time. Seat pitch on the ATH-AMS sector was average but on the AMS-MEX sector was excellent with plenty of space and a 180 degrees recline. Food was excellent and the service from the FA's was amazing .The whole experience was satisfying, and I can recommend KLM specially on long haul flights.

✅ Trip Verified | Atlanta to Lagos via Amsterdam. Issue started from ATL airport. My flight was originally meant to leave at about 8:25 pm today but because they overbooked people on this flight they downgraded me to economy class without my knowledge. I complained to the agent about my seat not being what I booked and paid for. They made me leave that airplane to sort out the issue all by myself. I spoke to one of the KLM agents and showed her my itinerary at the airport gate - who told me they were overbooked while another agent rebooked me on a business seat on another flight leaving tonight at 10:30pm after so much confusion and frustration. I called the customer service number and the Lady was nice but on getting to the lady supervisor on the phone with a three way call, she was rude, insensitive, inhumane to my plight for help after I and my wife explained the situation to her. All she kept saying was my flight was not confirmed and she can not help me even after the gate KLM agent told me it was due to overbooked flight. She went on to say the flight the KLM airport agent gave me would not work because she can not see it on the computer and she refused to talk to the airport agent at any time to resolve the issue after explaining to her the need to...so they could discuss their findings on their individual klm computers. My question to KLM corporate is why do some KLM clients have to go through so much stress and why did they choose me to be downgraded, inconvenienced and embarrassed? I would have appreciated if someone explained to me honestly what was going on instead of some KLM staff especially the supervisor being so so so nonchalant about the situation. However, I would like to commend the last KLM customer service rep my wife spoke to tonight on the phone. He was empathetic and understanding. I am really disappointed with the lady supervisor who did not make any attempt to understand the issue, not to talk about even resolving the issue. I am really disappointed with KLM as a whole and some agents do need to be retrained in dealing with issues at hand. I sincerely hope corporate will look into this matter and find ways to resolve issues like this and more. Overall, my experience today has been my teacher. I will seriously give it a deep thought before booking another flight on KLM for my future travels.

✅ Trip Verified | Frankfurt to Amsterdam. First time flying and will be the last time. Flying out on 23.12.18 flight plan was 14.15 pm they open for boarding at 13.25 already so the voracious was complete at 13.05 already. Then captain announced the will be 10 min delay coz of lot of bags need to be loaded, which is understandable coz of the Xmas time 30 min later captain was announcing again in some other games issues beating around the bush not know what happen, will taking off as soon as possible etc. I am ok of the flight is Delay, it can happen but why boarding us so fast and let us stay in small box with very hot heat and I could not breath.

Not Verified | Amsterdam to Kiev. Just right before boarding - near the entrance to the plane - the KLM personnel took my hand luggage and did not even ask if I needed it in the cabin. My hand luggage was checked-in and sent to the rest of checked-in baggage. All the necessary things were left inside. Everything what I need between 2 flights and during a busines meeting was taken away and will be delievered to the last destination. Qualification of staff - score zero. I wouldn't use this airline again.

✅ Trip Verified | Amsterdam to Rome. Expensive​, unfriendly staff, bad service and late! I chose a more expensive KLM flight for the comfort and service. Flight ended up being operated by Transavia. No problem for that, until the flight personnel said that the aircraft was smaller than expected and full, so they started to randomly check hand luggage, including mine. Of course this was free of charge, but this meant delaying my trip to pick up my luggage destination. Once on the aircraft I saw that the plane was not full at all and the overhead compartments had plenty of free space left. In addition to this, the plane took off and landed late.

✅ Trip Verified | Norwich to Rio de Janeiro via Amsterdam. I was recently charged £90 by KLM for just being 2kg overweight on one of my suitcases even though underweight on another? I have no issue with paying for excess baggage, but I feel the loyal customers are being ripped off at £45/kg!! The excess baggage fees are applied at the airport and do not appear on the KLM website. Beware of this dreadful scam! We previously loved the airline but have pledged never to fly with KLM again.

Not Verified | Cape Town to Amsterdam. When changing my ticket for my return flight I ran into some problems on KLM's website but was quickly helped when messaging customer service. The customer service was incredible and quick and so helpful. I would definitely use KLM again.

✅ Trip Verified | I was supposed to fly from Nairobi to Amsterdam on a midnight flight. KLM let us sit on the plane for almost two hours before they admitted what they already knew when we boarded: the plane had a mechanical problem. We finally left the plane and went to baggage claim to get our bags. The Nairobi baggage claim has no chairs. There was no communication from KLM during the 3-hour wait for our luggage. When we finally got our luggage we went outside to catch a bus to a hotel. There was one bus for hundreds of passengers. We had to wait in the rain for more buses. I waited for an hour and a half before I got on a bus. Many passengers were still waiting in the rain when I left on a bus with no luggage compartment, with my bags piled on my lap and in the aisle. I reached my hotel 7 hours after my flight was scheduled to leave. Appalling and inexcusable.

✅ Trip Verified | New York to Sierra Leone via Amsterdam. KLM offer a great business class product. The hard product is excellent - comfortable, attractive and new lie-flat seats - but what really stands out is the service. All of the staff were friendly, cheerful, attentive, and clearly enjoying their job. Drinks were regularly and proactively offered, and the food was excellent; one dish in particular is the best meal I've ever eaten on a plane, and was presented in such a way that you'd be impressed even in a restaurant. The IFE was great - a strong selection of new and old movies, and the screens were large and clear. Since last flying KLM in September, they have improved their amenity kits with the addition of a lip balm and moisturizer (Rituals brand). Seated upstairs in the B747 was lovely, as it's such an intimate cabin.

✅ Trip Verified | Dublin to Bangkok via Amsterdam. I booked 2 tickets for the price of €670 each back in August. After getting my bank statement it turned out that the tickets were over 900€ each. After contacting KLM I was told that the price must have went up while I was in the process of buying it and they can't do anything abut it. Sent them few more emails just to been ignored. Customer service is the worst I've dealt with. I did pay extra for the leg room which I do not dispute about, it was paid separately, but to have 300€ added to each of tickets was a little bit too much.