KLM Royal Dutch Airlines

✅ Trip Verified | Dublin to Kuala Lumpur via Amsterdam. Great! This was my second business flight with KLM in 2 months and this one to KL was just as good as my Vancouver flight. I had a bad experience with KLM some years ago and avoided this airline but as my Xiaman flight was grounded (Cat 4 Typhoon at Xiamen airport) I was changed onto this flight. Big thanks to the staff at the Xiamen flight gate who went all out to get me to my destination as I had to be there. The flight crew was absolutely excellent. So professional and attentive. The food excellent, fresh and a good choice. The drinks selection was equally good. The lie-flat seat was just as usual and the IFE had a very wide choice. I did enjoy this flight very much and KLM are back on my radar!

✅ Trip Verified | Brussels to Lyon via Amsterdam. Excellent flight. Friendly crew, frequent flight update from the crew. Very satisfactory snack and drinks. Departed on time, arrived early. Plane very clean and well maintained. I recommend this airline.

✅ Trip Verified | Amsterdam to Birmingham. My flight was overbooked , so that i had to wait an additional 2 hrs at the airport to catch my next flight. When I finally arrived in Birmingham, my luggage was not there. They've forgotten my luggage at the Amsterdam airport. My house keys and other important items that i needed were in that bag. The bag turned up 3 days later ... everything was inside at least. KLM refused to pay for the extra expenses i had to pay because they've lost my bag. They say it's not their responsibility. I'm very unhappy + angry.

✅ Trip Verified | Lima to Kuala Lumpur via Amsterdam. I was on KL0744 from Lima to Amsterdam on 28th October 2019 and my seat was 19D. The flight started well as usual and I had no complaints for the first half of the flight. In fact, I'm not someone who likes to make fuss however this incident happened to me was a true shock and turned my usual good opinion of KLM to nearly zero. The foul mouth steward who served the front seats and my aisle said 'F' word because I didn't finish my tea. This happened during the second meal KLM served, I asked for a cup of hot tea after finishing the meal but didn't finish it as I was already full. This particular steward who served my aisle took away my dish tray but returned the tea to me, so I politely thanked him and told him I didn't want the tea anymore. However, he said F*** xxx with his lips. I was completely shocked and wasn't sure what I should do at that moment. I was on the verge of asking him to repeat what he had said to me but after thinking twice, I decided to talk to the chief of cabin crew. The chief of cabin crew came and I told him what his crew member had done and he said he would talk to him. A few minutes later, the foul mouth steward came back with a little souvenir of Dutch building telling me that it was a joke with his sneaky smile on face. Instead of a sincere apology, I didn't see any remorseful from him at all. I am so angry at myself that I didn't ask for his name and the name of the chief of cabin crew. I whatsapped KLM during my layover at Amsterdam Airport but don't think I received a fair answer from their people at all. So here I am for SKYTRAX

✅ Trip Verified | Jakarta to Kuala Lumpur. Seating configuration is 2-2-2. Seat are very comfortable with a Lie Flat Bed. Inflight food tasty and drinks are plenty to order from the menu. Cabin Crew very friendly, helpful, cheerful and give suggestion when come to meals or drinks choices. Although the cabin crew are mostly senior their service are superb. I will fly with them in Business Class again.

✅ Trip Verified | Amsterdam to Dubai. First the checkin experience was very sad at the airport. The staff was testing some new system and it was not working at all and then they were sending customers to a check-in counter (where only 1 person was sitting) and it was leading to long line. Very bad experience. Then at the checkin date again their system was not working properly and not able to read the passport well and they were least bothered about customer at all. They are advertising big things about 100 years of airlines but very poor staff. Only saving grace was staff in aircraft. The seats were too narrow. My food was bad.

✅ Trip Verified | Houston to Vienna via Amsterdam return. First segment was unable to select seats, tried several times but system would dump them out. Unable to check-in online as advertised. When talking with Delta and KLM agents they seemed uninterested in helping at all, terrible customer service! Changed flights VIE to IAH from 20 Oct to 17 Oct, was charged $500 change fee and the nightmare began. Unable to select seats, unable to check-in online, via app, or at VIE kiosk. Talked with Delta and KLM customer service six times all within 24hr of flight and nobody was able to correct these issues. Delta and KLM agents did not seem to care. Walked 1/2 mile to KLM counter in VIE took 20 minutes to check-in, "could not find in system". KL1838 no provisioning on aircraft. Asked for water and was told there was none, meanwhile flight attendants drank bottled water and made hot tea for pilots in plain view of Business pax. KL 661 no seat assigned, had to sit in last row behind coach galleys. Terrible experience! Will never fly on KLM again! Customer service non-existent! Requested a refund of change fee to no avail. Now requesting a 50% refund of roudtrip fare.

Not Verified | Athens to Aberdeen via Amsterdam. Great airline. Was really impressed with them from the lovely friendly staff to the food you get on board. I usually fly with BA but after the way I was treated during the computer failure and after was appalling so I will not fly with then again. I was also impressed with the usb charging ports on the KLM flight from Athens to Amsterdam. Definitely fly with KLM again.

✅ Trip Verified | Zurich to Bucharest via Amsterdam. First flight heavily delayed, the second a little. All due to a runway repair. I was able to do the connection, my luggage did not, although there were 50 minutes time in between. It was then not even on the next flight but on the second, so that I got it just 23 hours later. A mess for a weekend trip, flying back just 12 hours later. The flights themselves were unspectacular and of good quality. Always nice crews on these KLM flights.

Not Verified | Toronto to Delhi via Amsterdam. It was my first experience with KLM which was really worst. When we landed in Delhi our luggage didn’t come, we made a complaint about it and it’s been 15 days but they are unable to track our luggage. After 5 days I have to go back to Canada but they are unable to give any response. Customer care is so poor they never call about the status of the bag. Such a shame on big airlines like this a person is traveling for 20 days if somehow the bag is lost you will not get any response or any claim before 21 days.