Iberia

✅ Verified Review | Flew Iberia from Hamburg to Madrid. The seat row spacing was so tight that I could not sit down properly. The crew saw this and re-seated me. So great crew but due to the seat row spacing, never again. Both flights the same disaster. Any of you who are taller than 190cm should not book Iberia short haul. Cannot judge on long haul.

✅ Verified Review | While Iberia is known to deliver a decent, if not stellar, service in Business Class (with the exception of the shameful Iberia Express brand which should be all Economy), there is a very serious problem with its checking agents in Paris Orly (Iberia Staff? Vueling? IAG? Outside contractor?) who possibly deliver the worst service in the Industry. These agents are quite brazen about doing as little as possible with the worst professional attitude, and they seem completely unsupervised. The Iberia rule is to open check-in 2.30 hours before departure time. Check-in seldom opens more than 2 hours ahead of time, with no agent to be seen before. It creates long lines including in the Priority line where the criteria is not enforced. This invariably results in chaos and altercations, handled by the staff in a tone more adaptd to women guards in female prisons. If in addition the check in banks stop rolling and accepting checked bags (frequent and not Iberia's fault), they continue accepting passengers, printing tags and leaving them loose for future attachment to heaps of baggage just left there, which must result in horribly misdirected luggage in large quantities. In other words, these agents need supervision, and training both in operations and addressing passengers. Obviously they get none whatsoever.

✅ Verified Review | London to Bogota via Madrid with Iberia. This was an absolute delight. It started with a very good experience in the British Airways business Lounge as this was a code share flight. We flew after 8 PM from Gatwick to Madrid and after changing terminaI was able to go in the Iberia business Lounge which was deserted and use a bed in the relaxing area and successfully slept all night. Woke and havd a complimentary shower and shave and then a good breakfast before my flight from Madrid to Bogotá at noon. The business class seats all laid out very well and all seats are accessible without clambering over any other people. There are various airlines that if you get stuck by the window or in the middle and the other person puts their bed down then you've got no choice but to try and climb across them. All very poor but certainly not with Iberia. The staff attention was good and so were the meals. It seems that the Spanish still take the service sector as a career rather than a reluctant top up job like they might in the UK. There are still a sense of pride by working with an airline. On the return sector everything was equally as good and I think I slept for nearly 8 hours. I really didn't want to get off the plane. I have travelled numerous times on different business airlines and I must say this was amongst the best. I now I want to go again.

✅ Verified Review | Zürich to Palma de Mallorca via Madrid. The first leg of my trip to the Island of Mallorca was a rather underwhelming experience. The seats were worn, the cabin filthy and some parts of the cabin interior were loose and needed a fix. The temperature onboard was far too warm - maybe a trick by the crew to push the inflight-sale of drinks? On the positive side, the flight was full and the crew happily helped me to find a space for my cabin luggage as I was among the last passengers to board. Another big plus was the fact that the aircraft was pushed back from the stand on the clock and touched down in Barajas 20 minutes before schedulded arrival. The second leg to Palma on Iberia Express, a couple of hours later, was a much better experience. The aircraft interior looked clean and fresh and so did the cheerful all-female cabin crew. I especially liked their colourful uniforms. Once again the flight left on time and touched down a couple of minutes before schedulded arrival. Happy smiles and warm "bye-byes" to the leaving passengers at the aircraft door. I won't hesitate to fly with them again.

✅ Verified Review | I flew from Athens to Madrid a few days ago with my family. It was a 3.5 hour flight. The flight was on time, they are very punctual. The stewardesses were kind. As a Spanish airline they speak Spanish and English too. Also I could heard some explainings in Greek (good thing for the people from Greece). The legroom was quite smaller, but the seats were very comfortable. It was a "short" flight so they didn't serve food. It was a nice experience with Iberia. I recommend it!

✅ Verified Review | Madrid to London Heathrow. Deliberately booked this flight as it is planned as a wide-bodied aircraft. Held for a long time on the airbridge for no apparent reason. Allocated seat 31C on booking and no opportunity to change it before boarding. Décor onboard subdued with brown cloth seating and seats very hard. However the cabin is spacious and a 2-4-2 layout gives a fair amount of room. Although a shorter flight than usual for this aircraft full IFE was working with a reasonable selection of movies and TV shows available, although this was switched off 15 minutes before landing for some reason. All shorter flights no longer offer even a complimentary drink, never mind a snack. Carriers like this need to realise customers book with them, rather than LCC's, for slightly more room and better service and as this is now lacking why do they still charge far higher prices? I have one more flight booked with an IAG company this year and it will be my last.

✅ Verified Review | Manchester to Santiago de Chile via Madrid. Computer problems cause significant problems for us. Could not check in on line on 3 February and when we arrived at check in at Manchester the computer was still down. Took 35 mins to check in and although our luggage was checked through, there was no allocation of the seats from Madrid to Santiago. In Madrid we were allocated the last two seats on the plane. Not good. I ended next to an obese lady, not pleasant for an hour during waiting and take off. Fortunately she was relocated after take off. The flight and food were okay. I had a lovely chicken dish and the service was prompt which is really good for an overnight flight. Managed plenty of sleep. On arrival only one of our two cases turned up. It took nearly 90 minutes at the desk to register a delayed case, not what you need after a 13h flight. The case was delivered 27h later, but there was no offer of anything to help us during this period when we were without toiletries and a chane of underwear.

✅ Verified Review | Flown from Lisbon to Naples via Madrid with Iberia. My reservation included two people but our seats on the flight were assigned far to each other - the check-in desk asked 17 EUR each to get us a place close to each other. Slow and messy boarding. The plane was almost full, so hand luggage was stored for free - that's been nice. No drinks included even though it's a flag carrier company. Flight was on-time.

✅ Verified Review | I flew from Madrid to Zurich on a mileage reward flight in Iberia's economy class. The flight was only about 1/4 full and therefore, the friendly cabin crew offered the passengers of the economy cabin to take a seat in the first economy rows with better sitting comfort. I did not use the catering service. The only point which i found not okay is the lack of any cleaning of this aircraft before departure - table, seats and floor not clean at all.

✅ Verified Review | Zurich to Madrid on a mileage reward flight and got an upgrade into Business class. Very good and kind service although the flight was almost completely booked and good food and beverage quality. Overall good cleanliness of the cabin but no soap dispenser at the toilet - however Iberia provides seperate sealed soap. The aircraft (EC-MFO) belonged to Air France until Spring 2015 which means a different seat and comfort condition (e.g. no reclinable seats at all).