✅ Trip Verified
| Chicago to Seville with a layover stop in Madrid. After booking the flight, I realized I spend the beginning part of my trip in Madrid. After arriving in Madrid, I did not board the second flight to Seville. Unbeknownst to me, Iberia cancelled my return flights (Seville to Madrid and Madrid to Chicago). When I arrived at the airport in Seville, I was informed that my ticket was no longer valid and that I would need to repurchase a new ticket. Iberia did not contact me to inform me prior to my arrival at the airport, despite the fact that a week had passed since my flight from Chicago to Madrid. In fact, two days before my return flight, I received an e-mail from Iberia titled "Comunicación operativa: Información sobre su vuelo" (Flight Information). This e-mail gave no indication that my flights had been cancelled. I ended up buying a ticket on the same flights as my original booking - Iberia did not refund my money for the flights they cancelled. I submitted a complaint through Iberia's website on November 28th in which I requested a refund for the flights they cancelled. I received this response on December 22nd: "Certain fares do not accept refund and have a number of limitations with regard to changes in the route or sequence of reserved routes. For this reason, if the journey does not start, our system automatically cancels the ticket and if any of the purchased journeys is not used, the remaining routes included in the ticket will be cancelled. This is what happened in your case." I have no complaints about Iberia's flight attendants or in-flight service, but the fact that they cancelled my return flights, didn't inform me and won't refund my money does not strike me as good business.