Iberia

✅ Trip Verified | This review is for a flight I took with Iberia from London Heathrow to Madrid in early January 2024. I want to first focus on the positives! Iberia were superb in communicating with me via text messages for checking-in and information about a strike in Spain. Check-in was efficient and a friendly uniformed staff member was at hand to assist passengers. It was however, disappointing to encounter a staff member who would not check my bag through to the final destination. I had two tickets and gained the impression that the agent just could not be bothered, alas. The flight was on an A330, I noted that some Business passengers were annoyed as boarding was not well regulated and as such there was something of a scrum! Some passengers were allowed to take far too much luggage into the cabin. The cabin-crew were neatly dressed but kept a very low-key profile during the flight. One gripe for me was that seats were available to select for an extra fee online just like a budget airline. The ticket was expensive enough without being fleeced to pay for a seat. No I come to the major flaw. NO EMERGENCY Procedure took place! No demonstration at all not even a recorded video. I liked the inflight entertainment and found the seat on the A330 to be spacious for a 2 hour flight. Disembarkation was orderly and well managed and it was nice to see the crew being proactive. Overall, a reasonable experience! My bag was delivered efficiently and quickly after landing.

✅ Trip Verified | Even though with the tickets I bought I was supposed to choose my seat and the seats of my family (and I did so when I purchased them so as we could seat altogether as a family) when we tried online check in, we were separated. And the online help from the company, did not help as at all with this. Also when we checked our luggage the lady at the counter was extremely rude, even though we had a 4 year old child with us.

✅ Trip Verified | Iberia is the worst company to fly with. I needed a method to travel to and from the UK with a dog and I called Iberia several times to confirm that I can travel with my dog in cabin to which they confirmed. On the way to Spain the first plane was delayed by 3 hours due to a fault with the plane and the tow trucks and it only got worse from there. We missed our flight and had to wait 3 hours in a queue to get to a customer service desk with only 2 people working, for a queue of at least 700 people. I ended up at my destination 10 hours late. On the way back it was far worse. After waiting 2 hours for the check-in to open and another hour to be seen by one of the 3 clerks (one of which was for the express queue) we finally got through 45 minutes before the flight. while waiting for the flight the gates changed several times (i believe 6 changes in total but it could have been more) and the flight departed over an hour late. Admittedly this was due to something that was beyond their control but once we arrived in Madrid we had to wait 4 hours in a queue to talk to the customer service team who ended up sending us to the customer service desk in the departure lounge. After another 2 hours we got to the desk and explained the situation to which the service rep refused to believe I didn't know that the dog had to go into cargo. Only after I began playing the recording of my conversations with their sales team did she realise I wasn't lying and tried her best to get me on a flight to as close to my final destination, but she had no clue and I had to come up with suggestions. Eventually her colleague suggested Manchester airport but I would have to wait 2 days for the next flight and had to stay at a hotel. I arrived at Madrid Airport at 13:35 and arrived at my hotel at 22:10. On the day of my final flight everything did go smoothly but I did have to spend an extra £77 just to get to my original airport. Also they only offered me £77.60 as compensation.

Not Verified | After reading reviews here I wa very apprehensive to travel on Iberia. From check in to baggage collection the flight was great! No waiting at check in, easy boarding, left on time, arrived early, easy baggage collection. Excellent experience.

✅ Trip Verified | Terrible customer service. Iberia changed only the 2nd leg of a 3 leg flight by 24 hours. Did not attempt to change the connecting flights. They had me flying out of Dallas before I arrived in Dallas. Customer service was no help. I finally had to work with American Airlines (partner airline) to resolve the issue. Additionally, Iberia refuses to refund money I paid for seat upgrades on the original flight. I have called them multiple times and a refund is always promised, but never delivered. It seems they just tell me that I will receive a refund to get me off the phone, but never really intend to follow through. Partnership with American Airlines is a joke. The answer is always call American, or call Iberia. It appears no shared data, at all. Cumbersome website. I will not fly Iberia again.

✅ Trip Verified | I paid for extra legroom and my flight was changed three times, and each time my extra legroom was dropped. I called the day before the flight to get a boarding pass with extra legroom seats, but the next day they had changed my seats again and there was no extra legroom. I filed for a refund, which they screwed up and refunded $8 for incidentals rather than the $165 I paid. App is broken, web site is extremely buggy, and customer service is a mess. I will never fly Iberia again.

✅ Trip Verified | My wife and I paid a great deal to fly Premium Economy on Iberia. The only aspect of the flight that was worth the extra fee was the seat. We were able to reline and sleep during the flight. However, all the other amenities were poor. First, my wife and I have TSA Pre, but Iberia does not pay the TSA fee, so we had to go through the 'regular' line. Our seats were between Business and Economy. We could hear and smell the crew preparing the meals for Business, but our food came after economy had been served their dinner. We were not allowed to use the nearby Business class toilets but instead go to the end of the aircraft (passing all economy seats) to use the toilet. Before we arrived at our destination in the morning, we received our breakfast, which was a box with a small roll and a juice/fruit container with no spoon with which to eat it. After we had eaten, they came around with a thermos container of coffee which was poured halfway into a paper cup. This was not the premium economy for which we had paid! I will not fly Iberia again and I am disappointed that American Airlines, which we normally use, uses Iberia as a partner.

✅ Trip Verified | Tried to use their website to book the seats end up in an error that required a call to their support. Finally was able to get all the seats and boarding pass. Got to the airport, check the luggage and my wife was bumped to the other side of the aircraft, leaving my daughter alone in a middle seat. They told us someone with a higher status just bumped you out of your seat and there is nothing we can do, So one rule don’t fly Iberia and please BA &AA get an airline in your alliance that is showing minimal customer experience.

Not Verified |   I am a passenger with disabilities and I normally request assistance for long distances. This could be done directly online. Now Iberia has removed this option from its page an refer me to a form. I completed the form and I get a reply saying it cannot be done through this page and provide a number in the UK. I am currently in Lima Peru. When and why this has changed? Why making it more difficult for people with disabilities? This is not making any sense to me.

✅ Trip Verified | Premium economy of Iberia is akin to economy in a middle Eastern airline. Seat is not comfortable, food is miserable. The staff in-flight cannot be ruder. What is good: inflight entertainment, the other passengers experiencing the same, value for money.