Iberia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 894 reviews
5/10
4 star Skytrax Rating
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1/10

"It is a small incident"

(Switzerland)

Verified Review | It is my first time flying with Iberia, in Business class from Zurich to Madrid. I went to Zurich airport, and waiting on the Business class line when it is my turn, the Iberia Lady behind the desk asked a young couple on the Economy class line to do the check-in at Business class line. I went to ask the lady what happened and I was told the couple has been waiting for long time, because the economy line's computer had a problem, so she judges herself that it would be fair to let them go before me, and it will only take 2 minutes. Her supervisor came by and he told me in private, that there is no difference between Business passenger and Economy passengers at Iberia. It is a small incident, but it shows the mentality of Iberia staff and the company, the onboard experience confirm further that. Iberia is far behind the leading companies such as Swiss or Qatar. Will I fly again with Iberia? No.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteZRH to MAD
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"good and attentive service"

(Switzerland)

Verified Review | Zurich to Madrid with Iberia. Very punctual and quiet flight; good and attentive service from the crew. However - the food variety in Business Class on this flight is poor. I have take this flight several times in the last 20 months - you'll get a good quality meal but it's about the same every second time.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteZRH to MAD
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"service was fast, efficient and friendly"

(Switzerland)

Verified Review | Madrid to Havana. Very nice and quiet flight with Iberia in their new Business Class long-haul design. Service was fast, efficient and friendly. The seat offered a full-flat bed like promoted without any difficulties. However, the wi-fi service isn't working well over the atlantic ocean. Good food on this Madrid outbound flight. For the return food quality for the main dish which they have to order from Cuban suppliers was very bad - a fact known by the airline.
AircraftA330-200
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMAD to HAV
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"beds you can get comfy on"

(United Kingdom)

Verified Review | Madrid to Havana flight on time and the seat layout in business was spacious and the seats comfy. One of the few planes even with lie-flat beds you can get comfy on. The A330-200 is a great plane and with only 4 across in the business section. every seat has access to the aisle. Service on both outbound and inbound sectors was attentive and quality of food good. Wine selection was also of a good standard as you would expect from an airline from a wine producing country. We were given free 30 minute wifi connection on boarding the aircraft for use any time during the flight. A nice touch is that, whilst in the lounge, I received an e-mail telling me the boarding gate before it was on the departures board, so I could plan when to leave the lounge.
AircraftA330-200
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMAD to HAV
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"look like a budget airline"

(United Kingdom)

Verified Review | Gran Canaria to Paris Orly via Madrid. A very smooth flight to Paris via Madrid with Iberia, the only thing that I felt that was rather disappointing was the fact that Iberia are a One World member and so are British Airways, which was strange because if I were to compare British Airways and Iberia as flag carrier companies and members of one world, British airways would make Iberia look like a budget airline! Not bad at all though!
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLPA to ORY via MAD
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"lie-flat beds you can get really comfy on"

(United Kingdom)

Flew Iberia from Madrid to Havana. Flight on time and the seat layout in business was spacious and the seats comfy. One of the few planes even with lie-flat beds you can get really comfy on. The A330-200 is a great plane and with only 4 across in the business section. every seat has access to the aisle. Service on both the outbound and inbound sectors was attentive and quality of food good. Wine selection was also of a good standard as you would expect from an airline from a wine producing country. We were also given a free 30 minute wifi connection on both legs. A nice touch is that, whilst in the lounge, I received an e-mail telling me the boarding gate before it was on the departures board, so I could plan when to leave the lounge. The only reason they don't get a 9/10 rating is I couldn't pre-select my seats at booking
AircraftA330-200
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMAD to HAV
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"my bag stayed in Miami"

(United States)

Miami to Barcelona via Madrid. American Airlines was my carrier, but they screwed up at the start with a 2 hour delay (another horror story) so when I got to Miami for the second leg of my journey to Barcelona they put me on Iberia, which went to Madrid then to Barcelona - one extra leg. Anyway, as I found out, my bag stayed in Miami with the note attached quote "waiting for instructions" for six days. I would call Iberia lost luggage daily multiple times and they said they were waiting for a response from American Airlines. For 6 days this went on my luggage wasn't lost it was just sitting at the Miami airport. Anyway, when they finally got it, I only found out about it because I called for like the 30th time. Even though I had an online account for "lost luggage" per their prompting they couldn't even keep that up to date. Then, when my luggage arrived at the Barcelona airport, I found out that they wanted me to come pick it up as opposed to the instructions for delivery on my account - the website account was not updated. Now, 3 WEEKS later, exactly 22 days after I filed a claim for reimbursement of my expenses I incurred for not having my luggage for 6 days, I'm told that the request is finally being processed, even though early on they had told me the max length of time for reimbursement was 21 days after filing. Not once did they initiate contact (no email nothing) or info or instructions. Even to this day 3 weeks later, my "lost luggage" account on Iberia's website states "delivering pending". I picked it up at the Barcelona airport 3 weeks ago!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMIA to BCN via MAD
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"antiquated seats and poor entertainment"

(United States)

Verified Review | This was a leg of a One World Round-The-World Business Class Fare, so I had no choice, but to take this overnight flight between Madrid and Moscow. The first thing to point out is that the business class on this flight is just the renamed First Class Cabin from 15 years ago. The seats were the wider, but limited reclining type that you found on international flights 15 years ago. The entertainment system was more nostalgia with a small screen that was stored in the armrest and looping movies for the duration of the flight. The service was very pleasant, attentive and friendly with a variety of languages including English, Russian and Spanish. Overall, if this were a 5 hour day flight, it would have mitigated the impact of the antiquated seats and poor entertainment (who these days is not with some device to keep them busy for a couple of hours). Given the flight left at mid-night, one would have expected amenities more toward the red-eye flyer.
AircraftA319
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMAD to DME
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"really recommend this service"

(Spain)

Verified Review | Took the Air Shuttle (Puente Aéreo) between Barcelona and Madrid to go and come back in the same day. Check-in can be done up to 20 minutes before flight departure and the flight is about 50 minutes, which makes it really quick to get to Madrid and come back in the same day. The price is not cheap, but the total flexibility is worth it and being able to take which ever flight you want is great. Puente Aéreo is much faster than the high speed train and makes it easier to go and come back on the same day. I really recommend this service for passengers flying for business purposes.
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBCN to MAD
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"very enjoyable flight both ways"

(United Kingdom)

Treated ourselves to Business Class flying from Madrid to Havana return. It was a very enjoyable flight both ways. The flat seats were great for the overnight flight on the way back. The cabin crew were attentive but not in your face. The plane appeared relatively new. The only downside was that as an English speaker found the crew and captain hard to understand but only a minor irritation.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMAD to HAV
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes