"an excellent experience"
1 reviews Yuanfang Song (United States)
✅ Trip Verified | Chicago to Beijing. The crew were really friendly and provided excellent service. The meals were tasty and seats were comfortable. After a meal, a Taiwanese crew helped me a lot when he passed by. When the plane was about to land, an old man next to me couldn't find his key or something and the purser, who was in charge of the economy class cabin, helped him find that. In a word, it was an excellent experience.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Chicago to Beijing |
| Date Flown | January 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Transfer experience was awful"
Y Weng (Australia)
✅ Trip Verified | Sydney to Haikou on 4th January, returning Dalian to Sydney via Changsha on 25th January. The A330 seemed very old and the cabin dirty. When I flew Sydney to Haikou, I was given an amenity kit but for some reason on the way back from Changsha sitting in the back I was not given one, but passengers in the front was given it. Crew did not offer headphones, I had to ask. Customer service was great from their staff however I did feel that they were rushed. Transfer experience was awful. I had a transfer from Dalian to Sydney at Changsha with an 8 hour gap but I had to take my luggage and recheck in Changsha.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Sydney to Haikou |
| Date Flown | January 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"hostesses worked hard"
Augustine Chan (Canada)
✅ Trip Verified | Shenzhen to Beijing. It was a new Boeing 787-9 with seating 1-2-1 which gave ample room and privacy. The seat could converted into a flat bed which is rare to find in any domestic flights. Three course dinner was served with good choice of red and white. The hostesses worked hard to get their job done as it was a two and half hour flight, yet polite and attentive.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Shenzhen to Beijing |
| Date Flown | January 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"nicest experiences we had"
F Lorven (Austria)
✅ Trip Verified | Shenzhen to Vienna. The lounge that Hainan Airlines use in Shenzhen (it's not their own lounge), but you should not arrive hungry or thirsty, because this lounge can only be called a bad joke: no food, no spirits, no white wine, just some beers and a very poor red wine, soft drinks, instant noodles, that's it. Thankfully, the fun started as soon as we entered the plane. We were immediately offered a welcome drink (including a choice of Champagne) and were warm-heartedly taken care of, with help in stowing our belongings etc. This went on for the entire flight. Super-friendly and competent crew, delicious food, great inflight entertainment and a full range of drinks, from a choice of 3 red wines to even Cognac and other spirits if you wish. The choices of dinner and breakfast were amazing, nicely presented and very fresh and tasty. We very positively surprised of everything, from the cabin (a new Boeing 787 with 1-2-1 layout and full flat seats), through the flight attendants to the cook, who came even personally to you in order to confirm that the food was to our expectations. It was, actually, beyond our expectations. We fly a lot and have been on a lot of airlines, but this was certainly one of the nicest experiences we had (if you ignore the poor lounge-performance). Highly recommended!
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Shenzhen to Vienna |
| Date Flown | January 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"provided the best services"
3 reviews He Wang (United States)
✅ Trip Verified | Beijing to Calgary. I was having a fever when I was taking the flight HU7977, the Cabin Manager and the Purser were very professional and provided the best services they could to ensure the resting environment was comfortable for me since I felt so uncomfortable.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Beijing to Calgary |
| Date Flown | January 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"recommend Hainan Airlines"
1 reviews Jiahao Zhang (United States)
✅ Trip Verified | Beijing to Boston, as an international student, flight comfort and ticket price are primary for me, and Hainan Airline achieved my standard. Great food and drink, 2 mean meals and free light meal between these with snacks. The cabin crew service is professional. I recommend Hainan Airlines.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Boston |
| Date Flown | January 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"most enjoyable experience"
G Yang (Australia)
✅ Trip Verified | Sydney to Shanghai via Changsha. Hainan Airlines provided the most enjoyable experience I have had in the economy last year in this route, surpassed Qantas and Cathay in my opinion. The cabins were clean, the services were exceptional. The cabin crews genuinely cared about your well being. I qualified for Hainan's gold membership after a few business class flights last year. I'm also a Qantas one world gold member. Hainan provided far better recognition to their frequent flyers than Qantas and Cathay.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Sydney to Shanghai via Changsha |
| Date Flown | December 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"screen does not work"
L Yang (Australia)
✅ Trip Verified | Brisbane to Shenzhen on 3rd January. First time flying with Hainan Airlines with much disappointment. I paid extras for the preferred Economy seats but I need to change as there is no point for speaker to be plug into when viewing movies. When I brought up, an attendant recommended me to watch mute movies. I asked another attendant mentioned about changing seats but the screen does not work at the new seats. I was told if I need to watch any movies, I will have to make do by watching from the screen beside me. Such helpful advice! A male attendant tried fixing the screen but was unsuccessful. But I must admit that he did try calming me down.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Brisbane to Chongqing via Shenzhen |
| Date Flown | January 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"experience was pleasant"
Z Ford (Canada)
✅ Trip Verified | Toronto to Beijing. This was the nicest airline. The food was great, seats were comfortable, the staff and crew were friendly and knowledgeable and the overall experience was pleasant. I was extremely impressed. Hainan will definitively be my first choice airline when I fly to China.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Toronto to Beijing |
| Date Flown | December 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"things that are easy to solve"
P Boeckel (Belgium)
✅ Trip Verified | Brussels to Beijing return. It was my first time using Hainan Airlines. The online reservation was good and the support professional as far as I could experience. The food was delicious. However, when asking for a gin tonic (an option on the menu cards), it was not available on both flights BRU-PEK-BRU. I got 3 different explanations from different flight attendants. One of the flight attendants told me that this kind of drink was not demanded regularly and therefore not available in economy class, She brought me one from business class afterwards.. On the return flight the other told me that it was not available by exception, just that flight, and another flight attendant told me that it would be removed from the menu card. Afterwards the flight attendant got me one again from business class (with no ice or lemon). Also beer was not cold. These seem to be small details but it can have a negative effect on the flight experience. These are actually small things that are easy to solve. I think better communicating the policy to the flight attendants might avoid 3 different explanations for the same issue.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Brussels to Beijing |
| Date Flown | September 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat
In-seat &/or USB power
Onboard WiFi (some int'l routes)
Audio / video on demand
On demand a la carte dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 50 ins
Seat width : 20 ins
Onboard WiFi
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
