Hainan Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 407 reviews
8/10
5 star Skytrax Rating
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10/10

"on a very high standard"

(Australia)

Trip Verified | Haikou to Wuhan return on the same day. I have my seat allocated to the first economy row and my preferred seat. The cabin service is on a very high standard under the operation of Cabin Purser. I was offered very delicious food and drinks on the flights. I would like to praise the English skill of Cabin Purser this time. Thank you Hainan Airlines.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHaikou to Wuhan
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"outbound flight was cancelled"

(Australia)

Trip Verified | I booked return flights with Hainan Airlines from Melbourne to Changsha for February 2019, direct flights in both directions. The outbound flight was cancelled due to corporate planning and we were offered an alternative flight on China Southern with an overnight stop in Guangzhou. This meant that out 10 hour direct flight became an 21 hour flight (with stopover). A few weeks after arrival, Hainan Airlines cancelled the return flight. No apologies, no compensation, just an offer to change the flight to a non-direct flight. I would not trust them enough to book with them again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMelbourne to Changsha
Date FlownNovember 2018
Value For Money 12345
no
9/10

"professional service standard"

(Australia)

Trip Verified | Haikou to Sydney. This service on this flight is outstanding. Cabin Manager is friendly, professional and she provides help at the first time when I have a request. The Hai Chef provided me with excellent meals on this flight. The crew demonstrated a professional service standard.
AircraftA330-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteHaikou to Sydney
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"really friendly and welcoming"

(New Zealand)

Trip Verified | Flying with Hainan Airlines is a great experience. Return ticket from Auckland to Beijing cost only 800 USD. Ground service is excellent. Due to the short transit time in Shenzhen, the ground staff met me at the boarding gate and guided me to check-in to avoid missing my flight. I like flying with Boeing 787 as the seats are spacious and comfortable, the inflight entertainment is awesome with plenty of programmes. The cabin crew are really friendly and welcoming. I highly recommend to fly with Hainan Airlines.
AircraftBoeing 787 / A330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBeijing to Auckland via Shenzhen
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"superb flight experience"

(United States)

Trip Verified | Los Angeles to Chengdu. I was worried if I could get into a quality sleep during the flight as I saw 5-6 infants spread around business cabin including one right behind me. I raised my concern to business cabin manager who promised me that the crew will look into the best arrangement once the flight in air and with their best effort to ensure all of us have a great journey during the flight. Once the flight took off, she worked with other crew members and moved passengers with all infants to front section of the business cabin so the back end of the cabin became relatively quiet. Crew members also frequently helped moms to comfort these babies and kept them comfortable so we got a great rest during the entire flight and was in full energy when deplaned. Staff provided superb flight experience to passengers and went far beyond what is normal.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLos Angeles to Chengdu
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"All in all amazing experience"

(Israel)

Trip Verified | Tel Aviv to Beijing via Guangzhou. The service both onboard and on the ground was excellent. The ground staff were all very nice and helpful, check-in procedure was quick. Lounges were good, quality food and amenities. The Hainan lounge at Beijing airport with beautiful interior decoration, great food and beverage, showers, beds and good atmosphere. Service on board was excellent, tasty food, crew was very nice, amenity kit of Bvlgari, Bose headphones, pijamas, sleepers, comfortable flat-bed seats. All in all amazing experience.
AircraftBoeing 787 / A330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteTel Aviv to Beijing via Guangzhou
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"now it is fantastic"

(United States)

Trip Verified | Seattle to Beijing. New plane is very comfortable. The service was fantastic as was the food. The flight attendant was very attentive and extremely good at her job. The chef came out and introduced herself to me, and I had the best airline food I have had on an international flight. The main cabin attendant (person in charge) also introduced herself before and after the flight. She told me if anything was amiss to let her know. I have flown this flight several years ago and it was mediocre at best, now it is fantastic. If only Hainan could get it together on the ground (ticketing, check-in, website) then they would be my preferred airline going to Asia.
AircraftBoeing 787-9
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSeattle to Beijing
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"group of friendly staff"

(Australia)

Trip Verified | Melbourne to Xi’an. A unforgettable journey with a group of friendly staff. Food on the plane are fresh and delicious. Eye mask and earplugs provided are really helpful for sleeping. All the staff provide professional service. The warm and friendly atmosphere made tourists feel at home. Next trip I shall choose this wonderful flight and I am looking forward to seeing them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Xi’an
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very attentive and efficient"

(Switzerland)

Trip Verified | Shenzhen to Zurich. I enjoyed the flight with Hainan Airlines The flight was punctual, the cabin very pleasant and clean, the seat pleasant and the service very attentive and efficient. In the future, I will use this option more and more with Hainan Airlines. Only the stay in Shenzhen of about 6 hours was a little clouded (previous flight with Hainan Airlines from PVG - SZX). Since the actual check-in was only possible 3.5h before departure and there was no possibility to do this time either in a lounge before passport control or then an early check-in to go to the corresponding lounge after passport control.
AircraftBoeing 787-9
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteShenzhen to Zurich
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"smiles and attentiveness"

(Canada)

Trip Verified | . Toronto to Beijing. It was a new Boeing 787-9, 1-2-1 seating which gave lots of privacy. My seat was 11A, first row by the window. The seat was comfortable which could turn into a flat bed. I was welcomed with a pre flight drink, but champagne was not on the list, though it was served after take off. Great selection of White and Red, so as the main courses including steak and salmon. The chef onboard came by a couple of times to ensure dinner was to my satisfaction. Every time I used the washroom, the flight attendant would go in to make sure it was clean and in order. I was well looked after with smiles and attentiveness throughout the flight. I thoroughly enjoyed my flight.
AircraftBoeing 787-9
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteToronto to Beijing
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

Hainan Airlines Photos

HAINAN AIRLINES

Hainan Airlines is a privately owned airline, the fourth largest carrier in China. The Airline celebrated its 24th anniversary in 2017. The main international hub is Beijing Airport, other hubs at Chengdu, Chingqing, Changsha, Xi'an and Shangai. Hainan Airlines has a fleet of over 180 aircraft, including Boeing 787-9 / 787-8 / 767-300 / 737-800, A330-200/300, anda further 75 aircraft on order.

NEW UNIFORMS

Hainan Airlines unveiled their new uniforms at Paris Couture Week in June 2017. The fifth-generation Hainan Airlines uniforms highlight the combination of traditional Chinese features and internationally popular elements. The fusion of traditional Chinese elements and popular international fashion created an Oriental masterpiece that turned heads in Paris.

BUSINESS CLASS

Hainan Airlines long haul business class is provided on Boeing 787 and A330 aircraft, with flat bed seats, arranged 1x2x1 and 2x2x2 subject to aircraft type. In addition to luxury amenities, business class service includes an Onboard Chef and full dine on demand.

flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
Onboard WiFi (some int'l routes)
AVODAudio / video on demand
DiningOn demand a la carte dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

DOMESTIC FIRST CLASS

Domestic first class is provided using a mixture of widebody A330, Boeing 787 and Boeing 737-800 aircraft.

flat_seatsFlat bed seat
Seat pitchSeat pitch : 50 ins
Seat widthSeat width : 20 ins
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
AmenitiesSlippers, eyeshade etc

ECONOMY CLASS

Hainan Airlines long haul economy class uses Boeing 787, A330 and Boeing 767 aircraft, and also includes Boeing 737-800 on domestic routes.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 19 ins
Onboard WiFi (some int'l routes)
power_iconUSB power (most int'l routes)
AVODAudio / video on demand
DiningChinese & Western meals
WinesComplimentary beverages & wines
SleepingPillows & blankets
AmenitiesAmenity pack (int'l routes)

LOUNGES

Hainan Airlines have recently opened their flagship international lounge, the HNA Club at Terminal 2, Beijing Capital Airport. They also offer domestic lounges at many airports across China and have a new International lounge opening in Xi'an during 2017.

Lounge SeatingExpansive seating options
Seat pitchPrivate seat pods
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODEntertainment area
DiningBuffet & a la carte dining
WinesSelf service bar
SleepingRelaxation rooms
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