"recommend Hainan Airlines"
1 reviews Danyang Ma (China)
✅ Trip Verified | Seattle to Peking. I found the food provided on the plane is quite delicious. They have beef, shrimps, fresh vegetables and Heineken beer, which is my favourite. The seat is quite comfortable and you could stretch your legs even in the economy class. The service is pretty good during the flight. The smile could be seen on the face of flight attendants. Their service is professional. I really appreciate and recommend Hainan Airlines.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Seattle to Peking |
| Date Flown | June 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
" Cabin crew were very friendly"
G Han (Australia)
✅ Trip Verified | Brisbane to Shenzhen. My first time on Hainan. Check in staff were helpful. The flight was smooth with little turbulence. Cabin crew were very friendly and greeted everyone as they entered the plane. Service throughout the flight was excellent, especially the female lead cabin manager who assisted me when my first meal choice was unavailable. She later came back to check on me to make sure I was happy and satisfied and took my order for the second meal service in advance. What a star! My seat was comfortable and inflight entertainment was good. I had a high expectation before departure and was very happy that I chose Hainan Airlines.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Brisbane to Shenzhen |
| Date Flown | June 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Real 5-star experience"
7 reviews Guangya Xu (China)
✅ Trip Verified | Tel Aviv to Beijing. Great flight with nice cabin crew. Real 5-star experience. I was a Gold member of Hainan, but for a long time, I didn't fly enough to keep my elite level. After this flight, I decided to keep my gold I was planning to fly back to China on my Birthday just few days earlier. But for some force majeure, I rescheduled it to this flight. When the cabin manager came to send me her greetings, I did tell her a little about this rescheduling thing. To my surprise, after the cabin service one of the flight attendants gave me a Birthday card. I did take some Israeli sweets in my carry on baggage, so I decided to visit the crew to share my pleasure of flying near my Birthday with them. I found it impressive that Hainan has three foreign crew members on this flight. This mixed cabin crew was very cooperative and complementary. From my point of view, this combination of attendants is very good, so Hainan please keep that up. I was flying business, Hainan is one of those few airlines that offer pajama in business class, and the pajama is really nice. Also offered me amenity kit with slippers, etc. The entertainment system is loaded with my favorite movie. Also, the food is and might always be one of the best you can find in the sky. Few things could make it even better. For example, those staggered configuration business is not my favorite. I like the new dream feather reverse herringbone. Yes, sure this staggered A330 business has one of the biggest legroom but is lack of storage space comparing to my favorite configuration.
| Aircraft | A330-300 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Tel Aviv to Beijing |
| Date Flown | May 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
7 reviews Guangya Xu (China)
✅ Trip Verified | Chengdu to Los Angeles. It's a very pleasant trip to fly with them. The cabin was well maintained and well cleaned. Both dinner and breakfast were delicious. The crew was nice and ready to provide any assistance. One passenger lost his passport, the crew made a lot of efforts to find it for him, which was very lovely.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Chengdu to Los Angeles |
| Date Flown | May 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"it's a great flight"
7 reviews Guangya Xu (China)
✅ Trip Verified |
Los Angeles to Chengdu. Overall it's a great flight. Cabin was well maintained and cleaned. Crew were nice and willing to provide assistance that you might need. Food was decent, and snacks were provided. The flight was not fully loaded, so few people had the chance to set with empty seats next to them, which is lovely.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Los Angeles to Chengdu |
| Date Flown | May 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"very nice and friendly"
1 reviews Zheyu Lu (China)
✅ Trip Verified |
Boston to Beijing. The cabin staff of Hainan Airlines is very nice and friendly. During the long journey, they offered me delicious food, friendly service, and an interesting chat. It is my first time to have a chat with the cabin staff in the airline and the journey is no longer boring but relaxing because of them.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Boston to Beijing |
| Date Flown | April 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"above Singapore Airlines"
J Reichter (Germany)
✅ Trip Verified |
Shenzhen to Paris, having flown into Hong Kong a week earlier with Cathay Pacific. Had not heard of Hainan Airlines but their service is totally 5 stars, and so much better than grumpy and cold service on Cathay Pacific. On this Hainan flight, everything was just superb and really nice flat bed seats to sleep on. Food was just excellent with a chef in the cabin, and far more food served than other airlines business class. Nice sleepsuit, amenities, constantly offered hot and cold flannels, and staff were the most attentive I have experienced. Service was with a smile, staff spoke okay English, and in Asia I would put these guys above Singapore Airlines for good service. Try it and see what I mean!
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Shenzhen to Paris |
| Date Flown | April 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"What a great experience"
Changjie Wu (Canada)
✅ Trip Verified | Beijing to Toronto. What a great experience to take the flight with Hainan Airlines because of the unforgettable assistance we got from Hainan Airlines staff at Beijing Airport! I was bringing my mother-in-law to Canada. However, after we checked in and went through the check point, my mom was notified that her passport was cancelled in 2014 for unknown reason. So she could not fly with me. We were completely lost as we had no idea what had happened. My mom was very sure that this must be a mistake. As all my other family members were 1600 KMS away, I was not sure what I could do -rescheduling my flight to stay with my mom means I have to cancelled a few important meetings, while having my mom flying back to my hometown by herself means I needs to take a big risk - she was over 75 years old and she was already very tired and frustrated. I contacted Hainan Airline in Beijing airport, hoping she could give me some advice. After I briefly explained the situation, staff calmed us down and said she would be very glad to offer assistance. Just after a few minutes, they rushed to the border check point and promised that she would take care of my mom, making sure she could fly back to my hometown smoothly with wheelchair service provided. With her promise that I had faith in, I continued my flight as planned. Luckily, the passport issuing office found the mistake and issued a new one to my mom within 24 hours. The next day, staff spent hours following up my mom's flight arrangement, including pre-booking a premium seat without charging extra fee, having her colleague take care of the luggage, and advising both Beijing and Toronto to provide wheelchair service so my mom would not get lost. Eventually my mom arrived at Toronto safely. My whole family were deeply moved by Hainan Airlines staff. Big thank you, Ms Qi, and big thank you, Hainan Airlines.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Toronto |
| Date Flown | April 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"very professional and friendly"
2 reviews Haocong Li (China)
✅ Trip Verified | Beijing to San Jose. The service in the flight was perfect! The meals and snacks are delicious. I was impressed by the heated bread. On the back side of the cabin, the burger snacks and biscuits was provided whether how much the passengers had eaten. The hardware and software in the cabin were excellent. The brand new Boeing 787-9 light provided inside the cabin was comfortable. The cabin crew were very professional and friendly. Their English was very good. They had a great conversation with everyone on board. As an aviation fan, I talked about aviation and airlines with them. They told me much information about the systems of aircraft and the service of the airline. They even helped me filling the flight log I've created. Hope to fly Hainan Airlines again.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to San Jose |
| Date Flown | April 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"staff in China speaks no English"
33 reviews Derek Northcutt (United States)
✅ Trip Verified | Was a very pleasant flight though food very poor from Sydney. IFC just okay not much of a selection compared to BOAC, AF, or AA. The reason for the average score though is that this company does not transfer your bags from one of their flights to your connexion flight. You have to collect your bag in China, face a surly immigration official, pass your bag through an x-ray machine upon arrival, then drag it far away and upstairs and check-in a second time to get your connexion boarding pass and to reconsign your luggage. Also, if your connexion doesn't depart within three hours you have to cool your heels in the check-in lobby and sit with your luggage. That is a colossal inconvenience and when you're a man of my age (56) it is difficult. Also, Hainan AIrlines doesn't seem to have the right to use any of the gates at any of the Chinese terminals (or LAX for that matter) so plan on being bussed all over the airports. Another thing that is troublesome is that their staff in China speaks no English. They carry around their smartphones and show you the translations of what they want to communication ("one moment, please.").
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Sydney to Beijing via Changsha |
| Date Flown | April 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat
In-seat &/or USB power
Onboard WiFi (some int'l routes)
Audio / video on demand
On demand a la carte dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 50 ins
Seat width : 20 ins
Onboard WiFi
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
