Hainan Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 268 reviews
8/10
5 star Skytrax Rating
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9/10

"would recommend Hainan Airlines"

(China)

Verified Review | Beijing to San Jose. The flight assistants were very kind and helpful and the seat comfortable even in economy class. The food and beverage were good, and we had various types of drinks. Comparing the price and service quality, I would recommend Hainan Airlines to other travelers.
AircraftHU7989
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBeijing to San Jose
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Very poor customer service"

(United Kingdom)

Verified Review | Manchester to Chengdu via Beijing. After paying an additional £80 to change my flight time to an earlier departure to Chengdu, I was told this flight was overbooked and I would be re-booked on to my original booking. I received 200 RMB compensation (far less than the £80 I paid). When I complained, the customer service department didn't want to know. Very poor customer service.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteManchester to Chengdu via Beijing
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

Hainan Airlines customer review

(China)

Verified Review | Shenzhen to Beijing by an old A330-200 aircraft and the business class seat layout privacy is poor. The flight was delayed again, but the captain and the flight attendant could inform the passengers about the reasons for the delay. The flight attendants used my surname, from time to time served hot towels, quilts and drinks. Although the aircraft model is relatively old, the flight attendants high quality services make up for this.
AircraftA330-200
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteShenzhen to Beijing
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"great food and drink"

(United States)

Verified Review | Beijing to San Jose. The service was impeccable; great food and drink, good movie library. Very friendly staff! Could not ask for a better flight; in my many years of travel this one is definitely at the top. Will definitely keep flying Hainan Airlines.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBeijing to San Jose
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"really love the food on the plane"

(China)

Verified Review | Beijing to Chicago. The flight was quite nice and the crew members were helpful. I really love the food on the plane, the Yangzhou fried rice was perfect. one of my best dishes on a flight. Also the entertainment system was great as well, lots of latest movies was there. Will fly with Hainan Airlines in the future.
AircraftBoeing 787-8
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteBeijing to Chicago
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"fairly good flight experience"

(China)

Verified Review | Beijing to Brussels. At the time of boarding, the cabin manager and flight attendants greet and help the passengers find their seats. This time my seat is 18A, the window seat. The flight attendants help put the luggage, and issued a welcome drink and hot towels. After take off crew served the pajamas and wash bags. I ordered the lamb chops and about 1 hour after taking off, began to issue the first meal. But the taste of food in general, perhaps I do not have too much appetite, just eat a small point to eat no less. When the crew took away the meal the crew did not take the initiative to ask whether the taste of the problem. After the meal is completed, ask the flight attendant to help the bed, then sleep. The crew excellent service make up for the hardware defects, in general is a fairly good flight experience. I did not see the cabin manager active greetings and services, do not want to say anything.
AircraftA330-300
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteBeijing to Brussels
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"performance is wonderful"

(Hong Kong)

Verified Review | Shanghai to Seattle. Hainan Airlines service and cost performance is wonderful. You will not be disappointed, even it is economy class. I am also Fortune Wings member since the first time to take Hainan Airline from Beijing to Chicago. I appreciate if they can offer annual package of 3/5 flights annually. It is because Hong Kong Airlines, member of Hainan Group, has such kind of package and the flying schedule is more flexible without any extra charges.
AircraftBoeing 787
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteShanghai to Seattle
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"getting more competitive"

(United States)

Verified Review | Beijing to Seattle. We have taken Hainan Airlines a few times when going to visit China. There are three reasons why it is my top choice - particularly, the service is getting more competitive. Affordable price (very reasonable during the busy season or low season). This time we took a detour from Seattle, but the price is a lot cheaper than the direct flight. It also allows adequate time for the transfer. I have not seen any other international routes offer a goodie bag with an eye mask, toothbrush/paste and ear plugs. Those are small things but they make your long trip much more comfortable. Food offering is good too (love the Western better than traditional Chinese). The captain and crew are generally good at English speaking though could be more fluent.
AircraftA330
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteBeijing to San Francisco via Seattle
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Very good experience"

(United States)

Verified Review | San Jose to Beijing return. Very good overall experience. The food is way better than U.S based airlines. There are enough beverages and snacks from the mini bar on the back of the cabin, including hot tea, coconut milk and oreos. They also provided eye mask, ear plug and hot towel.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBeijing to San Jose
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"I am very impressed"

(Belgium)

Verified Review | Brussels to Beijing return. My first time to use Hainan airlines and I am very impressed by their business class. I had a quiet single window seat which is a nice full flat bed when reclined. Bedding and amenities very good quality, and staff looked after every wish of mine with effective service. Food was better from Brussels than on my return, and they have a chef in the cabin which impressed me. Very nice lounge in Beijing and enjoyed nice dinner here. I was not expecting such a high standard for Chinese air carrier, and will certainly choose to fly them again.
AircraftA330
Type Of TravellerBusiness
Cabin FlownBusiness Class
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

Hainan Airlines Photos

HAINAN AIRLINES

Hainan Airlines is a privately owned airline, the fourth largest carrier in China. Celebrating its 24th anniversary in 2017, Hainan Airlines is the only Chinese mainland carrier to be ranked as a 5-Star Airline. The main international hub is Beijing Airport, other hubs at Chengdu, Chingqing, Changsha, Xi'an and Shangai. Hainan Airlines has a fleet of over 180 aircraft, including Boeing 787-9 / 787-8 / 767-300 / 737-800, A330-200/300, anda further 75 aircraft on order.

NEW UNIFORMS

Hainan Airlines unveiled their new uniforms at Paris Couture Week in June 2017. The fifth-generation Hainan Airlines uniforms highlight the combination of traditional Chinese features and internationally popular elements. The fusion of traditional Chinese elements and popular international fashion created an Oriental masterpiece that turned heads in Paris.

BUSINESS CLASS

Hainan Airlines long haul business class is provided on Boeing 787 and A330 aircraft, with flat bed seats, arranged 1x2x1 and 2x2x2 subject to aircraft type. In addition to luxury amenities, business class service includes an Onboard Chef and full dine on demand.

flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
Onboard WiFi (some int'l routes)
AVODAudio / video on demand
DiningOn demand a la carte dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

DOMESTIC FIRST CLASS

Domestic first class is provided using a mixture of widebody A330, Boeing 787 and Boeing 737-800 aircraft.

flat_seatsFlat bed seat
Seat pitchSeat pitch : 50 ins
Seat widthSeat width : 20 ins
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
AmenitiesSlippers, eyeshade etc

ECONOMY CLASS

Hainan Airlines long haul economy class uses Boeing 787, A330 and Boeing 767 aircraft, and also includes Boeing 737-800 on domestic routes.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 19 ins
Onboard WiFi (some int'l routes)
power_iconUSB power (most int'l routes)
AVODAudio / video on demand
DiningChinese & Western meals
WinesComplimentary beverages & wines
SleepingPillows & blankets
AmenitiesAmenity pack (int'l routes)

LOUNGES

Hainan Airlines have recently opened their flagship international lounge, the HNA Club at Terminal 2, Beijing Capital Airport. They also offer domestic lounges at many airports across China and have a new International lounge opening in Xi'an during 2017.

Lounge SeatingExpansive seating options
Seat pitchPrivate seat pods
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODEntertainment area
DiningBuffet & a la carte dining
WinesSelf service bar
SleepingRelaxation rooms
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