"maintains amazing cabin service"
Tangwei Chen (China)
✅ Trip Verified | This was a wonderful trip, and cabin crew showed warm service and professionalism. Even under the epidemic, HNA still maintains amazing cabin service. The flight attendants try their best to maintain high standards of service to make me feel comfortable and respected. I believe I will choose Hainan Airlines flight next time I travel.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Toronto to Beijing via Xi'an |
| Date Flown | April 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Keep up the good work"
Wenxuan Zhu (China)
✅ Trip Verified | I would like to say thank you to the flight attendants in Flight HU7976 , March. 10 2021 from Toronto to Beijing. Thank you all for bringing us home during this special time and the kind service. Keep up the good work and be safe.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Toronto to Beijing |
| Date Flown | March 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"very warm-hearted and thoughtful"
1 reviews Yinglin Yang (Canada)
Not Verified | My flight is HU7975 which was absolutely one of the best I’ve had in years, especially in consideration of the pandemic situations. Cabin crew are very warm-hearted and thoughtful, they came to me for at least 8 times or so to check in if i have all I need, asked me if I want snacks or another meal, even provided their own food when I asked for biscuits which aren’t part of the customer meal. Can’t ask for a better experience!!
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Toronto |
| Date Flown | March 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"maintain high standards of service"
Tianchen Wang (Canada)
✅ Trip Verified | While airlines all over the world are considering how to reduce costs, Hainan Airlines can maintain high standards of service under the epidemic. I took a flight from Toronto to Xi’an on January 24. In fact, I am a Gold Card member of China Eastern Airline, I have not taken a lot with Hainan Air in recent years. However, when I am boarding this time, every flight attendant I met with practical action proves that Hainan Airlines offers the best service in mainland China. I appreciate the two flight attendants in the front cabin. My mobile phone accidentally dropped while I was sleeping, a flight attendant in the front cabin calmed my emotions and called his colleague to help me find it together. I have now returned to China, and I believe that Hainan Airlines will be my priority when I travel next time.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Toronto to Beijing via Xi'an |
| Date Flown | January 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Thank you all for your kind service"
Jiarui Yuan (Canada)
✅ Trip Verified | I would like to say "Thank you" to all flight attendants in Flight HU7976, Jan. 24th 2021 from Toronto to Xi'an. Thank you all for your kind service yesterday, the service has been outstanding! Thanks for your warm smiles (even though with mask) and cheerful greetings. Thanks for being ready to keep us safe in this special pandemic moments. We all know this is a difficult and turbulent time for many airline industry, this is also a big challenge for those flight attendants to provide service with their "space suit" and mask during the long distance trip. Keep up the good work and be safe.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Toronto to Xi'an |
| Date Flown | January 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"gave us a perfect and impressive travel"
1 reviews Miao Cui (China)
✅ Trip Verified | The first time I took my one-year old baby on a long journey ( Oct 31, 2020 Beijing-Toronto) we met many difficulties. Fortunately, the flight attendants of Hainan Airlines gave us a lot of help. They took care of me and my baby all the way and provided very considerate service. I was deeply moved by their warm, patient behavior. They watched over the baby's various needs along the way and played with him when he was upset and crying. Here I would like to express my special thanks to the HU7975 crew of Hainan Airlines, who gave us a perfect and impressive travel.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Toronto |
| Date Flown | October 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"overall ride is very comfortable"
1 reviews C Yu (China)
✅ Trip Verified | Beijing to Brussels. Nice trip. The overall ride is very comfortable. Crew was very patient and asked carefully what meals were needed, and all the requirements were met in detail. They arrange the passengers very loosely, and there is not a short distance between them, which I think is very good.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Beijing to Brussels |
| Date Flown | November 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"very satisfied with their service"
1 reviews Z Xin (China)
✅ Trip Verified | Manchester to Tianjin on 10 July. The stewardesses were very nice and they danced for the passengers in order to liven up the atmosphere. We were all very happy and touched. The stewardesses also warmly took photos with the passengers and were very friendly. I was very satisfied with their service.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Manchester to Tianjin |
| Date Flown | July 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"deep respect and heartfelt thanks"
1 reviews G Lin (China)
✅ Trip Verified | I took HU7976 flight from Toronto to Beijing on May 6. The first place of entry was Xi'an. In this special period when the epidemic is serious, returning home has become a very difficult problem for everyone who is overseas. I was fortunate to embark on this flight back home. When boarding the plane, every flight attendant very warmly say "Hello, welcome home" when they see the passenger. When I heard this sentence, I was really moved. During the flight, the flight attendants treated us enthusiastically. Especially the flight attendant Hao Yuhe has helped me many times, because the protective clothing has written names, so she was very impressed. Here, I hope to express my deep respect and heartfelt thanks to the flight attendants Hao Yuhe and other crew members. Hainan Airlines will be preferred in the future, and I hope Hainan Airlines will get better and better. 我于加拿大时间5月6日乘坐海航HU7976 多伦多到北京的航班，第一入境地为西安。在这个疫情严重的特殊时期，回国对于每一个身处海外的人都成为了一个非常大的难题，我有幸踏上了这班回国的飞机。登机时，每位空乘人员见到旅客都会非常热情的说“您好，欢迎回家”，在听到这句话的时候真的被深深的感动了。飞行途中，空乘人员并没有因为疫情的原因对我们敬而远之，反而以更加热情的态度对待我们。尤其是空乘人员郝俞合曾多次对我提供帮助，因为防护服上有写下姓名，所以对她印象十分深刻。在此，希望对空乘人员郝俞合以及其他机组成员表示深深的敬意和由衷的感谢。以后会首选海南航空，并希望海南航空越来越好。
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Toronto to Beijing |
| Date Flown | May 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"very kind cabin staff"
1 reviews Torsten Seitz (Germany)
✅ Trip Verified | Prague to Beijing. We made a seat reservation online and as we checked in we got other seats. As we entered the plane the very kind cabin staff asked me if I want to sit on a seat next to the emergency exit with enough space for my legs, so this flight was a very pleasant trip for me. The staff were so friendly and very thankful to get a smile and thank you back for their work on the flight. The entertainment system got a good selection of different media like movies or music but music was hanging sometimes on my system, with movies it was much more critical and my colleagues told me the same that movies were running out of buffer were hanging. I hope that more people will give the service crew a little bit of thanks for their good job they do on a flight to make us passengers happy.
| Aircraft | A330-300 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Prague to Beijing |
| Date Flown | January 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat
In-seat &/or USB power
Onboard WiFi (some int'l routes)
Audio / video on demand
On demand a la carte dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 50 ins
Seat width : 20 ins
Onboard WiFi
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
