"would recommend this airline"
1 reviews Davide Carnicella (Italy)
✅ Verified Review | Chongqing to Rome. I am a student and now I live in Hangzhou, China. I flew twice with Hainan Airlines because it is the cheapest airline linking China and Europe and both the times I felt quite satisfied. The staff both in the airport and on the flight are willing to help the customer. I needed to bring back to Italy some pretty big paintings (one is 150cm long) I bought in China, I asked whether or not I can bring them as if they are luggage and they answered that this is possible. On the flight the cabin crew was really kind and helpful. I would recommend this airline to every traveler.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | CKG to FCO |
| Date Flown | December 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I had good experiences"
1 reviews Hongyu Du (China)
✅ Verified Review | Beijing to Seattle return on Hainan Airlines. I have taken this flight a couple of times in recent years, and overall I had good experiences. They serve many different kinds of drinks and choices of food during the flight. The service from flight attendants is always warm and patient. However, the seat is not very comfortable for my back.
| Aircraft | A330-300 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | PEK to SEA |
| Date Flown | January 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"have really great food"
1 reviews Renze Hou (Canada)
✅ Verified Review | Beijing to Toronto. The service of Hainan Airlines is great. They have really great food with different options to choose. The Boeing 787-9 provide more legs rooms and extra space. However. their cabin wifi looks like have some problem, there are few people complain that they cannot connect to the on board wifi system.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | PEK to YYZ |
| Date Flown | December 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"fly Hainan Airlines again"
1 reviews Shuang Sun (Canada)
✅ Verified Review | Flew with Hainan Airlines from Beijing to Toronto. They use terminal 2 at Beijing which is smaller than the terminal Air Canada use. But whole check in was smooth and efficient. Boarding was via a bus from the gate to the aircraft, and since I have two carry-on bags, it was not convenient for me. The plane was clean and nice, in good condition and the seats were comfortable. The flight crew was helpful and friendly. The entertainment system and its free wifi were really surprised me and make my 13 hours trip going fast and enjoyable. I was pleasantly surprised by the quality of Hainan Airlines compared with Air Canada I used to fly with. I would certainly fly Hainan Airlines again.
| Aircraft | Boeing 787-900 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | PEK to YYZ |
| Date Flown | December 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"attendants are very cordial"
1 reviews Chintsai Ting (Taiwan)
✅ Verified Review | Haikou to Taipei was my first flight with Hainan Airlines. The flight attendants are very cordial, and the meal served was also delicious. When I arrived Taipei, I accidentally take the wrong other peoples luggae, but fortunately Hainan Airlines ground staff help me very quickly to contact other passenger, and then help me exchange my luggage back. Thanks to Hainan Airlines ground staff to help, to show good service attitude and empathy.
| Aircraft | Boeing 737-800 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | HAK to TPE |
| Date Flown | December 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"flight was really pleasant"
1 reviews Liqiang Yu (China)
✅ Verified Review | Beijing to Boston. I flew economy class and the flight was really pleasant. It was a new Boeing 787 with large leg space, comfortable chair, electronic window curtain. The toilet cleanliness was maintained. A menu was delivered after take-off, three options (2 Chinese and 1 Western) of main course were provided. The food tasted quite fresh and delicious. Free wifi was my favorite part, what more could I ask for on a 13 hrs flight? The flight was departed on time, but the plane was parked far from the terminal building. Took the shuttle bus to the plane, this is not the most convenient way to board the aircraft. Would choose Hainan Airlines next time.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | PEK to BOS |
| Date Flown | December 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"turned out to be good experience"
1 reviews Alan Wong (United States)
✅ Verified Review | First time talking Hainan Airlines, on a flight from San Jose to Beijing. It turned out to be good experience. Check-in is fast and ground crew was helpful and polite. They use the Boeing 787 for this route, seats are comfortable with a lot of leg room space. Cabin crew friendly and willing to help out. I ordered the fruit meal, it didn't turn out as I expected. They crew changed it to the regular meal. I think that was great service.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | SJC to PEK |
| Date Flown | November 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Cabin Crew is hospitable"
1 reviews J Yu (China)
✅ Verified Review | Beijing to Calgary. The ground service in Beijing and Calgary is good, fast check-in and luggage delivery. The aircraft is almost new and fresh. Cabin Crew is hospitable to passengers, fast response, and multi-times for beverage and light food. The food is OK for me, multi-choice, and both the western food and Chinese Food are available. Enough entertainment.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | PEK to YYC |
| Date Flown | November 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"decent amount of movies "
5 reviews V Quee (China)
✅ Verified Review | I opted to fly on Hainan Airlines Boeing 787 from Shanghai to Beijing and back. The plane itself is spacious but the seats lacked lower back support and felt flimsy. IFE was buggy and the touchscreen not very sensitive, but there was decent amount of movies available for the two hour flight. I didn't eat the main dish for the meal but the side dishes were good. The only thing about the ground service I didn't like is that they don't let you choose your seat when you check in (and you have to check in at the airport), and I ended up in the very last row without overhead stowage. The seats on their A330s are much more comfortable.
| Aircraft | Boeing 787 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | SHA to PEK |
| Date Flown | December 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"staff were nice and friendly"
1 reviews Yiqin Wang (China)
✅ Verified Review | Boston to Shanghai. Basically the experience with Hainan Airlines was good enough for me. Check in was fast and simple. All staff can speak Chinese and English - they were nice and friendly, especially to the 5 babies on the flight. The seats have enough space. For the food, the Chinese meal was filling. Only suggestion is they could offer a bottle of water before sleep time.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | BOS to PVG |
| Date Flown | December 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat
In-seat &/or USB power
Onboard WiFi (some int'l routes)
Audio / video on demand
On demand a la carte dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 50 ins
Seat width : 20 ins
Onboard WiFi
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
