Hainan Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 284 reviews
8/10
5 star Skytrax Rating
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10/10

Hainan Airlines customer review

(United Kingdom)

INC-PEK-BRU-BHX transfered in Beijing and Brussels. Economy class. INC-PEK and PEK-BRU operated by Hainan airlines and BRU-BHX operated by Brussel Airlines. Connecting service is efficient I got all my boarding passes at PEK and my luggage delivered directly to Birmingham. Polite staff and fairly new 737-800 (INC-PEK) and A330-200(PEK-BRU). I ordered seafood online and it was tasty. Worthy of ticket price.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Hainan Airlines customer review

(China)

Shanghai-PEK. Business class was $100 for a one-way ticket. A330 was clean seats are lie-flat food is great (for a 1.5 hr flight) and flight attendants were well trained. Completely exceeded my expectations.
Cabin FlownBusiness Class
Value For Money 12345
yes
8/10

Hainan Airlines customer review

(Australia)

Sydney to Shenzhen return. One way Economy and the return flight in Business Class. For the Economy sector I was given an exit row seat automatically (I am 203cm tall) and did not have to ask. The food was good video on demand excellent and the cleanliness of the bathrooms impressive. My only criticism was that they told me that they only have 2 bottles of white wine in Economy for a 9 hr journey. Coming home I paid for an upgrade to Business Class for the over night journey back to Sydney. There was no-one in 1st class and only 4 people in Business Class the crew upgrade all passengers to 1st class cabin and provided Business Class service. The food and wine list had many choices although my video on demand did not work in 1A. Being a taller person I still did not fit on the lie flat bed. However with the combo of Y class outbound and J return the fare represents great value for money.
Cabin FlownBusiness Class
Value For Money 12345
yes
8/10

Hainan Airlines customer review

(Australia)

Sydney to Shenzhen return. Leaving Sydney delayed 6 hours due to adverse weather in Shenzhen but passengers were well looked after given a meal voucher and informed of the expected departure time. Cabin seat was comfortable good meal service and helpful crews. Meal service flying back from Shenzhen was particularly good considering I was in Economy cabin.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Hainan Airlines customer review

(China)

PEK-SVO LED-PEK. Service was fine staff try very hard with their English but I would not rate it as fluent. My flights were both on time the B767 LED-PEK was cramped and in need of replacement.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Hainan Airlines customer review

(United States)

Seattle to Beijing return. This airline was the cheapest but came with a very good rating from the website. I felt pretty cramped but then again I was a 250lb guy so it was probably to be expected. AVOD a bit finicky and the movie selection wasn't great but it was better than nothing for 11 hours. The Western food selections were mediocre at best. The staff speak little English that it was hard to communicate that I wanted something else. Food aside this was a clean efficient airline that I would fly again but might shell out the extra money for an upgrade.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Hainan Airlines customer review

(United States)

Flew From Chongqing to Guangzhou on a 737. The staff was very friendly and spoke almost perfect English. A meal was served even though the flight was barely an hour. I would go out of my way to fly Hainan.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Hainan Airlines customer review

(Netherlands)

Brussels-Shanghai A330-20. Flight attendants friendly and helpful tasty food clean toilets during the whole flight. On the flight back we seat in row 20 super legroom but a lot of Chinese passengers took row 20 as a bypass to the toilets - not so pretty!
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Hainan Airlines customer review

(Canada)

Toronto to Beijing last month in Business Class. Overall quite satisfied with the food and the service. Excellent mannered flight attendants and comprehensive movie choices on the Personal Entertainment System. The seat is very comfortable too. Additionally the meal is tasty and passengers are allowed to order anytime they wish.
Cabin FlownBusiness Class
Value For Money 12345
yes
10/10

Hainan Airlines customer review

(China)

Kunming to Haikou and was pleasantly surprised by this airline!. I have flown many times in China and I had the best flight ever with Hainan Airlines. New plane B737-800 very friendly cabin attendants who could speak good English and tasty food. Will definitely use them again. Everything began with check-in (long lines at check-in) where a friendly young man took my luggage and checked me in as I was the only foreigner on the flight. I felt a bit guilty! For the first time on a Chinese airline friendly and smiling FAs. The other Chinese airlines can learn a thing from Hainan airlines!
Cabin FlownEconomy Class
Value For Money 12345
yes

Hainan Airlines Photos

HAINAN AIRLINES

Hainan Airlines is a privately owned airline, the fourth largest carrier in China. Celebrating its 24th anniversary in 2017, Hainan Airlines is the only Chinese mainland carrier to be ranked as a 5-Star Airline. The main international hub is Beijing Airport, other hubs at Chengdu, Chingqing, Changsha, Xi'an and Shangai. Hainan Airlines has a fleet of over 180 aircraft, including Boeing 787-9 / 787-8 / 767-300 / 737-800, A330-200/300, anda further 75 aircraft on order.

NEW UNIFORMS

Hainan Airlines unveiled their new uniforms at Paris Couture Week in June 2017. The fifth-generation Hainan Airlines uniforms highlight the combination of traditional Chinese features and internationally popular elements. The fusion of traditional Chinese elements and popular international fashion created an Oriental masterpiece that turned heads in Paris.

BUSINESS CLASS

Hainan Airlines long haul business class is provided on Boeing 787 and A330 aircraft, with flat bed seats, arranged 1x2x1 and 2x2x2 subject to aircraft type. In addition to luxury amenities, business class service includes an Onboard Chef and full dine on demand.

flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
Onboard WiFi (some int'l routes)
AVODAudio / video on demand
DiningOn demand a la carte dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

DOMESTIC FIRST CLASS

Domestic first class is provided using a mixture of widebody A330, Boeing 787 and Boeing 737-800 aircraft.

flat_seatsFlat bed seat
Seat pitchSeat pitch : 50 ins
Seat widthSeat width : 20 ins
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
AmenitiesSlippers, eyeshade etc

ECONOMY CLASS

Hainan Airlines long haul economy class uses Boeing 787, A330 and Boeing 767 aircraft, and also includes Boeing 737-800 on domestic routes.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 19 ins
Onboard WiFi (some int'l routes)
power_iconUSB power (most int'l routes)
AVODAudio / video on demand
DiningChinese & Western meals
WinesComplimentary beverages & wines
SleepingPillows & blankets
AmenitiesAmenity pack (int'l routes)

LOUNGES

Hainan Airlines have recently opened their flagship international lounge, the HNA Club at Terminal 2, Beijing Capital Airport. They also offer domestic lounges at many airports across China and have a new International lounge opening in Xi'an during 2017.

Lounge SeatingExpansive seating options
Seat pitchPrivate seat pods
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODEntertainment area
DiningBuffet & a la carte dining
WinesSelf service bar
SleepingRelaxation rooms
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