Hainan Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 284 reviews
8/10
5 star Skytrax Rating
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6/10

Hainan Airlines customer review

(United States)

SEA-PEK-CAN roundtrip. Hard not to recommend Hainan in light of the price difference between Hainan and other airlines. However the aisles are narrow. For the SEA-PEK flight (Airbus A330-200) legroom was tight. Seats are not well padded and by the end of each trip I could hardly sit still. The big thing to be aware of though is the transfer process in Beijing. Upon arrival in Beijing we had to deplane by walking down 2 flights of stairs board a shuttle bus to the terminal up another couple of flights of stairs claim your checked bags go through immigration walk 15-20 minutes to a different terminal check in for the next flight and recheck your bags then go to the gate and wait for the flight. My experience flying to China is limited but I think this process is more convoluted than with other airlines. There were 2 meals on the 11 hour flights across the Pacific and one on the in-country flight and they were all good. Beverage service leaves something to be desired. On the long flight I think we were offered drinks only 4 times and each time using very small cups. The seatback video system has a decent array of choices but is very glitchy and can be difficult to use. Headphones are a little uncomfortable and use the Asian double-plug connection so single- plug US headphones will not work properly. The crew were good though not as consistently present in the aisles as on other airlines and spoke English well. On my return trip I found myself I'd probably try to use a US airline for the US-to-China flight but in reality due to the fact that Hainan is $200 to $400 cheaper than the next least expensive option I'd probably opt for Hainan again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Hainan Airlines customer review

(China)

Hangzhou to Shenzhen on a 737-800. Plane was well maintained and the leg room excellent. The snack box served was ok for such a short flight. Departed and arrived on time and our luggage was out fairly quickly. English announcements could be made more clear but otherwise great staff. Hainan Airlines still seem to be a great choice when travelling locally in China as the price is good with good service and nice clean comfortable planes.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Hainan Airlines customer review

(Latvia)

BRU-PEK-CAN-PEK-TXL Economy. Seat width and pitch is pretty comfortable although on first long haul leg plane was pretty worn seatback was fully reclinable. Staff very friendly inflight entertainment had plenty to do for the whole flight. Nice service on local flights from PEK to CAN also very friendly staff and meal was a really nice touch for 3.5 hour flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Hainan Airlines customer review

(United States)

Flight out of SEA delayed. Arrived PEK 3 hours late and watched my connection to PVG leave as we landed. Booked on the next CEA flight and got to the gate with 5 minutes to spare. On flight last year from Shenzhen to SEA flight into PEK was weather delayed (snow) and I missed my connection. HU was still running daily flights at that time and rebooked me to next day. I asked for discount voucher for hotel but was refused. Instead they gave me a free hotel meals and ground transport. Even though it was my agents fault for booking flight connection too close. Only problem seems entertainment system does not want to work in exit row.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Hainan Airlines customer review

(United Kingdom)

Beijing to Brussels Business Class. Simply excellent service great food and very comfortable seat on what appeared to be a new aeroplane. The flight attendant spilt three glasses of red wine over me just after take- off - she was mortified. I changed into a slumber suit and my jeans and shirt were returned to me thirty minutes before landing pressed and folded without a hint of the wine stains.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Hainan Airlines customer review

(Sweden)

Berlin-Bejing-Berlin. After food was served it took almost 40 minutes before drinks arrived. Pointed out this to the FA's who however did no understand the problem. Thought it might have been a temporary glitch but the pattern was the same on the return trip. On the flight back to Beijing they served beer and wine with the lunch which in itself was terrible but apparently they had a policy of not serving it with dinner. Strange! Bad seat recline. Will go back to flying with Finnair when travelling to China.
Cabin FlownEconomy Class
Value For Money 12345
no
5/10

Hainan Airlines customer review

(Switzerland)

Zurich to Beijing and onward to Shanghai Hongqiao on August 14/15. Return on 25/26 August. Overall I found it very mediocre: Positive aspects were the attitude and service from the flight crew and varied entertainment offer on Zurich-Beijing legs. The passenger transit lounge in Beijing was great as it gives you the possibility to relax in a quiet place before continuing the journey. Negative aspects were the oldish plane(s) from Zurich to Beijing and return (A330-200). The design was too pompous with red and yellow/golden patterns and carpets. The two worst points I observed: for transfer the baggage needed to be collected and checked-in again at another terminal not only when entering China but also on the return journey i.e. despite the "leaving China formalities" had already been cleared in Shanghai. The location of the plane at Beijing airport was upsetting: Arriving from Zurich the whole plane was emptied with buses instead of using an air bridge. When leaving Beijing the gate was so far from the aircraft. Passengers started making jokes about whether we would arrive to Zurich by bus. I wonder what the causes are for this as at 2 am there may have been many air bridges ready to use. All in all it was ok.
Cabin FlownEconomy Class
Value For Money 12345
yes
na

Hainan Airlines customer review

(Canada)

Three flights: (1) SEA-PEK May 12 2012. Satisfactory flight but almost inedible first meal. (2) Moscow-PEK June 9-11 2012. (20.55 Departure) Flight initially delayed 2 hours then 11 more hours until June 10. Official reason given was "weather." Unofficial reason (given to one transit passenger): pilot was too tired to fly. Everyone with a Russian visa was taken to a nearby hotel for a few hours' sleep. Transit passengers left to try to sleep in the airport. The next day not a single word of apology was given for the delay. (3) PEK-SEA June 11 2012. Not a single seat in economy class would recline more than 0.5" (1.0 cm)! This made for a mostly sleepless 11-hour flight. Some passengers opted for the floor others made a mound of their blankets and micro-pillows on their folding tables and put their heads on them. Attendants seemed just as surprised as the passengers about the non-reclinable seats as did a pilot I spoke to upon arrival in Seattle.
Cabin FlownEconomy Class
Value For Money 12345
no
3/10

Hainan Airlines customer review

(United States)

Beijing to Seattle. Check-in at Beijing average and no issues boarding a bit of a cattle call. Aircraft A30-200 was showing age. Seating seemed a bit cramped. Food was plentiful but average. AVOD system was acceptable for the length of flight. Flight attendants were pleasant and accommodating. However disappeared after the meal service. For a 5 star rated carrier it was missing in economy must only apply to first class. Would not fly again.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

Hainan Airlines customer review

(United Kingdom)

PEK-PVG-PEK. Was the cheapest flight I could get so wasn't expecting much. What a pleasant surprise. Excellent food new clean and comfortable cabin and seats (A340-300 out 737-800 return) efficient and courteous staff at check-in and onboard. Need to be stricter with take off safety though - the girl next to me was allowed to have her laptop out for take off which on all other airlines I have flown with is a complete no no. Checked in just too late on return leg - check-in assistant could have been friendlier but directed me to another counter where a very helpful lady got me on the next flight. Overall excellent and wasn't surprised when I discovered the five star rating. (Just be aware that T1 at PEK belongs to Hainan but if arriving on the airport express train at T2 you need to allow 15 mins to ensure you are at T1 on time and it's all on foot/travelators).
Cabin FlownEconomy Class
Value For Money 12345
yes

Hainan Airlines Photos

HAINAN AIRLINES

Hainan Airlines is a privately owned airline, the fourth largest carrier in China. Celebrating its 24th anniversary in 2017, Hainan Airlines is the only Chinese mainland carrier to be ranked as a 5-Star Airline. The main international hub is Beijing Airport, other hubs at Chengdu, Chingqing, Changsha, Xi'an and Shangai. Hainan Airlines has a fleet of over 180 aircraft, including Boeing 787-9 / 787-8 / 767-300 / 737-800, A330-200/300, anda further 75 aircraft on order.

NEW UNIFORMS

Hainan Airlines unveiled their new uniforms at Paris Couture Week in June 2017. The fifth-generation Hainan Airlines uniforms highlight the combination of traditional Chinese features and internationally popular elements. The fusion of traditional Chinese elements and popular international fashion created an Oriental masterpiece that turned heads in Paris.

BUSINESS CLASS

Hainan Airlines long haul business class is provided on Boeing 787 and A330 aircraft, with flat bed seats, arranged 1x2x1 and 2x2x2 subject to aircraft type. In addition to luxury amenities, business class service includes an Onboard Chef and full dine on demand.

flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
Onboard WiFi (some int'l routes)
AVODAudio / video on demand
DiningOn demand a la carte dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

DOMESTIC FIRST CLASS

Domestic first class is provided using a mixture of widebody A330, Boeing 787 and Boeing 737-800 aircraft.

flat_seatsFlat bed seat
Seat pitchSeat pitch : 50 ins
Seat widthSeat width : 20 ins
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
AmenitiesSlippers, eyeshade etc

ECONOMY CLASS

Hainan Airlines long haul economy class uses Boeing 787, A330 and Boeing 767 aircraft, and also includes Boeing 737-800 on domestic routes.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 19 ins
Onboard WiFi (some int'l routes)
power_iconUSB power (most int'l routes)
AVODAudio / video on demand
DiningChinese & Western meals
WinesComplimentary beverages & wines
SleepingPillows & blankets
AmenitiesAmenity pack (int'l routes)

LOUNGES

Hainan Airlines have recently opened their flagship international lounge, the HNA Club at Terminal 2, Beijing Capital Airport. They also offer domestic lounges at many airports across China and have a new International lounge opening in Xi'an during 2017.

Lounge SeatingExpansive seating options
Seat pitchPrivate seat pods
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODEntertainment area
DiningBuffet & a la carte dining
WinesSelf service bar
SleepingRelaxation rooms
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