Hainan Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 313 reviews
8/10
5 star Skytrax Rating
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9/10

Hainan Airlines customer review

(United States)

Urumqi to Xi'an. Flight on time. Food served promptly and quite adequate. Cabin staff very efficient and professional compared to the state owned airlines. Not very proficient in English but this was a domestic crew. Having flown several Chinese carriers they are outstanding and I would choose them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Hainan Airlines customer review

(Germany)

Flew Brussels to Xian through Beijing. From start to finish the staff service was excellent. Ok some of their English is not what you may expect as a foreign traveler but they try so hard smile and are genuine. Food was top class on all flights and seat comfort is much better than European carriers like Lufthansa or KLM. Airport service no bad in Beijing but this was little slow because you need to change terminal. Otherwise all is highlight recommended and I will travel them again soon.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Hainan Airlines customer review

(United States)

Chicago to Beijing RT - 787-8. Check in on both ends was seamless but had ORD had a long line. IFE was quite up- to-date with movies and TV no shortage of things to watch during the ~14 hour flight. Seat was one of the better coach seats I've ever sat in with the recline mode putting into a relatively comfortable sleeping position. Food was really quite decent but won't win any awards if served on the ground somewhere. Service was generally attentive and kind without being overbearing. May not go out of their way to ask about you but will field any request that comes their way. 787 was very comfortable and noticeably reduced fatigue. Overall 787 on Hainan is a great product especially at the price.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Hainan Airlines customer review

(United States)

Review based on 1 RT economy flight from Seattle to Hangzhou via Beijing. I would rate them a solid 4 out of 5 on pretty much everything. Our connecting flight from Beijing to Hangzhou was cancelled 2 days before flight. They contacted us by phone and gave us option of staying overnight in Beijing at their expense and taking first flight in morning which we accepted. All that went off without a hitch. On arriving in Beijing on our way back to Seattle we were met at the gate by a Hainan employee who walked us through baggage claim customs and security all the way to the gate for our Seattle flight which was in another terminal. This was a tremendous help. Inflight service food etc was neither remarkably good or bad. They were efficient and friendly but don't have the noticeable class or polish of a top of the line carrier. Also the English language skills of their reservation staff is just barely adequate. I had to contact them by phone several times prior to the flight to confirm our flight change and that proved fairly stressful though everything worked out in the end. Both international flights appeared to be new or nearly new aircraft. Connecting flights between Beijing and Hangzhou were noticeably older but clean and well maintained. Overall I'd say they are quite acceptable for a budget airline though a notch below the top of the lines such as Singapore airlines. Would not hesitate to fly with them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Hainan Airlines customer review

(Canada)

Dec 2013 Toronto - Beijing and Beijing - Toronto. They lost our seat reservation both ways to start with then when they finally had found seats so we could sit together as soon as we got onboard my husbands seat was broken and there was no other seat available. Coming back the same thing seat backrest broken would not stay upright or down and both ways we had no entertainment at all. Food was so so the only thing we can say is that the staff were very pleasant.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Hainan Airlines customer review

(Canada)

March 14 HU 7982 Taipei to Guangzhou - 737-800. Old dated plane with uncomfortable seating and a very pungent bathroom. No electronic equipment allowed on entire flight - flight attendant will go out of their way to make sure your electronic equipment is switched off. Will avoid this airline from now on. Food was good though.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Hainan Airlines customer review

(United States)

ORD-PEK on 787 then PEK-PVG on a 737 and return in Business (First) Class. Easy check-in and boarding at ORD. Attentive service great seat (flat bed) and AVOD with 20 or so current movies. Tip: spread the duvet out on the seat and sleep on top of it as the cushions are very firm. On landing in Beijing we had to transfer from Terminal 2 to Terminal 1. Instructions were clear but we couldn't locate the shuttle and walked the distance between Terminals. If you are young this is no problem. If old and creaky like us it is a long walk. Flight from PEK to PVG was ordinary 737 with standard "first class" recliners as would be found in domestic flights in the U.S. The return leg from PVG to PEK was the same as the outbound but once arriving in PEK we were met by a gate agent herded to a bus and taken from Terminal 1 to Terminal 2. Along the way we gathered our bags then rechecked them. That saved us a lot of wandering through corridors dragging luggage. I was surprised to realize that our 787 flight boarded off-terminal it was a long bus ride out to the plane. Once on board however the champagne arrived and all was well. Food on the return trip seemed fresher and the flight attendants were much more capable and attentive - more like Asiana than a regional Chinese airline. Overall a terrific experience - and at the $2150 teaser fare to go round trip in the front cabin there is little to complain about!
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Hainan Airlines customer review

(Belgium)

HU492 from BRU-PEK on 23 Feb 2014. The check in supervisor was very polite and helpful. However the plane A330-200 was very old very uncomfortable for a long haul flight. Seat was very small dirty and the toilet smelt. The screen on seat 20 (emergency) was not straight entertainment film selection was not up to much. Food had no taste portion and tray was too small with plastic knife spoon and fork. The cabin crews were superb polite and smiling but the service was not up to international standards. The return flight HU491 PEK-BRU with a newer A330-200 but again seat no. 10 the seat arm support broken smelly toilet. Lack of aircraft cabin maintenance.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Hainan Airlines customer review

(United States)

HU7735 Jan 20 2014. LHW to PVG on B737-800. Economy class aisle seat. The plane is old but very well maintained. Very good and attentive service. Sat in the aisle and was bumped by a flight attendant walking by and she immediately apologized for that causing this problem. When plane began descending service surveys were distributed to customers. Food was average but compared with the food of other major Chinese airlines it was not bad at all. Flight attendants were polite and smiling. There was no personal entertainment system and only screens underneath the overhead bin. I would definitely fly Hainan again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Hainan Airlines customer review

(United States)

IAH to ORD to PEK. I flew American Airlines through a codeshare flight and transferred at O'Hare onto Hainan Airlines (economy). The new Dreamliner plane seemed pretty nice and the seats were comfortable their Mango juice and Coconut juice is delicious. Two hours into the flight I was asked by one of the flight attendants to turn off my phone which was in Airplane Mode. I told the Flight attendant who spoke very limited English that it's in Airplane Mode but he insisted that I must turn it off. Aside from the crew's and pilot's lack of English skills the food is just subpar and the sides they give you are barely edible. The inflight entertainment system kept restarting every 10 minutes.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no

Hainan Airlines Photos

HAINAN AIRLINES

Hainan Airlines is a privately owned airline, the fourth largest carrier in China. Celebrating its 24th anniversary in 2017, Hainan Airlines is the only Chinese mainland carrier to be ranked as a 5-Star Airline. The main international hub is Beijing Airport, other hubs at Chengdu, Chingqing, Changsha, Xi'an and Shangai. Hainan Airlines has a fleet of over 180 aircraft, including Boeing 787-9 / 787-8 / 767-300 / 737-800, A330-200/300, anda further 75 aircraft on order.

NEW UNIFORMS

Hainan Airlines unveiled their new uniforms at Paris Couture Week in June 2017. The fifth-generation Hainan Airlines uniforms highlight the combination of traditional Chinese features and internationally popular elements. The fusion of traditional Chinese elements and popular international fashion created an Oriental masterpiece that turned heads in Paris.

BUSINESS CLASS

Hainan Airlines long haul business class is provided on Boeing 787 and A330 aircraft, with flat bed seats, arranged 1x2x1 and 2x2x2 subject to aircraft type. In addition to luxury amenities, business class service includes an Onboard Chef and full dine on demand.

flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
Onboard WiFi (some int'l routes)
AVODAudio / video on demand
DiningOn demand a la carte dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

DOMESTIC FIRST CLASS

Domestic first class is provided using a mixture of widebody A330, Boeing 787 and Boeing 737-800 aircraft.

flat_seatsFlat bed seat
Seat pitchSeat pitch : 50 ins
Seat widthSeat width : 20 ins
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
AmenitiesSlippers, eyeshade etc

ECONOMY CLASS

Hainan Airlines long haul economy class uses Boeing 787, A330 and Boeing 767 aircraft, and also includes Boeing 737-800 on domestic routes.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 19 ins
Onboard WiFi (some int'l routes)
power_iconUSB power (most int'l routes)
AVODAudio / video on demand
DiningChinese & Western meals
WinesComplimentary beverages & wines
SleepingPillows & blankets
AmenitiesAmenity pack (int'l routes)

LOUNGES

Hainan Airlines have recently opened their flagship international lounge, the HNA Club at Terminal 2, Beijing Capital Airport. They also offer domestic lounges at many airports across China and have a new International lounge opening in Xi'an during 2017.

Lounge SeatingExpansive seating options
Seat pitchPrivate seat pods
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODEntertainment area
DiningBuffet & a la carte dining
WinesSelf service bar
SleepingRelaxation rooms
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