Hainan Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 250 reviews
8/10
5 star Skytrax Rating
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10/10

Hainan Airlines customer review

(United States)

This was the best China/US flight experience I've had out of the many times I've traveled. The airplane was new economy seats relatively spacious for economy food was good the service was excellent. Also the inflight entertainment was awesome since every seat had a screen with dozens of titles to choose from from Chinese TV programs to big name movies. There were games available. The bathrooms were cleaned regularly. Also stewardesses came around with water tea and coffee at regular intervals. In the back they had beverages biscuits and sandwiches for between-meal munchies. It was an excellent value and I would recommend them to anyone.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Hainan Airlines customer review

(China)

Bejing to Hangzhou flight was full but staff very prompt and efficient. Boarding was quick and plane departed and arrived on time. The cabin crew introduced themselves as soon as the plane levelled out and even bowed during the introduction. Very nice touch. Aircraft was very clean and new 737-800. The overhead tv`s had good entertainment. Food was not to my liking but nobody else in my group complained - so it must be me. The only complaint is that they continue to serve drinks and food when the plane is experiencing turbulence? How is it deemed unsafe to use the WC but its deemed safe to serve hot coffee? Other than that no complaints. Would certainly recommend and will try and fly them again over other domestic airlines in China. They certainly are the only 4star airline I have flown on in China.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Hainan Airlines customer review

(China)

Beijing-Brussels return economy class. Flight out from Beijing was pretty busy at about 70% capacity. was given a seat in exit row - quite useful because you get the extra legroom but seats are awful as the video monitor is placed with the tray on both your left and right on the aisle seats with the middle two seats having only an armrest between the two. So if you are stuck in an aisle seat it is a nightmare. Luckily I got the two middle seats after some people decided to try their luck on another row. Food out from PEK was pretty rough two services. Return was at capacity in Economy food really good for Economy. Was stuck in middle of the 2-4-2 configuration on row 19 and not comfortable only able to get up 3 times during the whole flight. Fluids a bit better with tea/water offered during flight. Service good considering flight capacity attendants did a very good job. Very good inflight entertainment given usual standards from Chinese airlines with a couple of films of really high quality. Full VOD with some 30 films on offer screens mediocre but usable.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Hainan Airlines customer review

(Ukraine)

Guangzhou-Beijing was 1 year old B737-800. Everything was perfect from take off to landing. All stewardesses during flight were near you bringing water giving breakfast etc. Even if a person fell asleep sticker was sticked to your chair and when you woke up stewardess brought breakfast immediately. The second flight was Beijing to Moscow with new A330-200. The same situation - very nice service interesting onboard entertaining system polite english-russian speaking stewards.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Hainan Airlines customer review

(United States)

Seattle-Beijing-Seattle. New airplanes great business class seats that lie flat. In Seattle they had a ground host who was there just to ensure everything was perfect. The inflight service was friendly and efficient. The only two negatives were a limited number of english language movies and limited in between meal food options. There were more movies on the return flight. Using Beijing terminal number 2 was a big plus as there are much fewer international passengers there resulting in no lines at immigration.
Cabin FlownBusiness Class
Value For Money 12345
yes
9/10

Hainan Airlines customer review

(Belgium)

BRU-PEK Business Class. 6 hour delay in Brussels but flight was just perfect. Nicest flight attendants ever. New aircraft very personal service great food entertainment very good. Missed our connecting flight to Seoul but Hainan staff waited for us at the gate in Beijing and helped us book another flight. I would recommend this airline to everyone!
Cabin FlownBusiness Class
Value For Money 12345
yes
9/10

Hainan Airlines customer review

(Belgium)

BRU-PEK-BRU. New A330 good and friendly service. Vegetarian meals correct and good. Every seat with personal TV screen. Toilets were cleaned regularly and seat pitch was about 32 inch. Only minus was that some seats couldn't be adjusted. Price/value was my best China trip in 16 years. Also convenient arrival time in PEK and BRU (early in morning).
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Hainan Airlines customer review

(Australia)

Beijing-Guangzhou B737-800 in economy. Despite the 30 minute delay HNA did well to inform us and right afterward came the departure. Excellent service by flight attendants as they followed requests efficiently. Recommended.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Hainan Airlines customer review

(Australia)

XIY to CTU on Boeing 737-800 in Economy. Flight delayed one and a half hours due to weather crew did their best to inform and entertain us during this period. After takeoff flight was absolutely the calmest ever- not the slightest hint of turbulence. Friendly crew explained patiently to pax (including why we were on a Shanxi Airlines a/c as they and Hainan have not fully merged at that time yet and the a/c was yet too be repainted). Landing in Chengdu smooth and arrival equally so.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Hainan Airlines customer review

(United States)

Beijing to Xian on Hainan airlines. Very good service on time departures. I would recommend it over the other domestic Chinese airlines.
Cabin FlownEconomy Class
Value For Money 12345
yes

Hainan Airlines Photos

HAINAN AIRLINES

Hainan Airlines is a privately owned airline, the fourth largest carrier in China. Celebrating its 24th anniversary in 2017, Hainan Airlines is the only Chinese mainland carrier to be ranked as a 5-Star Airline. The main international hub is Beijing Airport, other hubs at Chengdu, Chingqing, Changsha, Xi'an and Shangai. Hainan Airlines has a fleet of over 180 aircraft, including Boeing 787-9 / 787-8 / 767-300 / 737-800, A330-200/300, anda further 75 aircraft on order.

NEW UNIFORMS

Hainan Airlines unveiled their new uniforms at Paris Couture Week in June 2017. The fifth-generation Hainan Airlines uniforms highlight the combination of traditional Chinese features and internationally popular elements. The fusion of traditional Chinese elements and popular international fashion created an Oriental masterpiece that turned heads in Paris.

BUSINESS CLASS

Hainan Airlines long haul business class is provided on Boeing 787 and A330 aircraft, with flat bed seats, arranged 1x2x1 and 2x2x2 subject to aircraft type. In addition to luxury amenities, business class service includes an Onboard Chef and full dine on demand.

flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
Onboard WiFi (some int'l routes)
AVODAudio / video on demand
DiningOn demand a la carte dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

DOMESTIC FIRST CLASS

Domestic first class is provided using a mixture of widebody A330, Boeing 787 and Boeing 737-800 aircraft.

flat_seatsFlat bed seat
Seat pitchSeat pitch : 50 ins
Seat widthSeat width : 20 ins
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
AmenitiesSlippers, eyeshade etc

ECONOMY CLASS

Hainan Airlines long haul economy class uses Boeing 787, A330 and Boeing 767 aircraft, and also includes Boeing 737-800 on domestic routes.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 19 ins
Onboard WiFi (some int'l routes)
power_iconUSB power (most int'l routes)
AVODAudio / video on demand
DiningChinese & Western meals
WinesComplimentary beverages & wines
SleepingPillows & blankets
AmenitiesAmenity pack (int'l routes)

LOUNGES

Hainan Airlines have recently opened their flagship international lounge, the HNA Club at Terminal 2, Beijing Capital Airport. They also offer domestic lounges at many airports across China and have a new International lounge opening in Xi'an during 2017.

Lounge SeatingExpansive seating options
Seat pitchPrivate seat pods
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODEntertainment area
DiningBuffet & a la carte dining
WinesSelf service bar
SleepingRelaxation rooms
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