Hainan Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 268 reviews
8/10
5 star Skytrax Rating
Filter Reviews by :
Show
9/10

Hainan Airlines customer review

(United States)

Flew From Chongqing to Guangzhou on a 737. The staff was very friendly and spoke almost perfect English. A meal was served even though the flight was barely an hour. I would go out of my way to fly Hainan.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Hainan Airlines customer review

(Netherlands)

Brussels-Shanghai A330-20. Flight attendants friendly and helpful tasty food clean toilets during the whole flight. On the flight back we seat in row 20 super legroom but a lot of Chinese passengers took row 20 as a bypass to the toilets - not so pretty!
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Hainan Airlines customer review

(Canada)

Toronto to Beijing last month in Business Class. Overall quite satisfied with the food and the service. Excellent mannered flight attendants and comprehensive movie choices on the Personal Entertainment System. The seat is very comfortable too. Additionally the meal is tasty and passengers are allowed to order anytime they wish.
Cabin FlownBusiness Class
Value For Money 12345
yes
10/10

Hainan Airlines customer review

(China)

Kunming to Haikou and was pleasantly surprised by this airline!. I have flown many times in China and I had the best flight ever with Hainan Airlines. New plane B737-800 very friendly cabin attendants who could speak good English and tasty food. Will definitely use them again. Everything began with check-in (long lines at check-in) where a friendly young man took my luggage and checked me in as I was the only foreigner on the flight. I felt a bit guilty! For the first time on a Chinese airline friendly and smiling FAs. The other Chinese airlines can learn a thing from Hainan airlines!
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Hainan Airlines customer review

(Canada)

It's one of the best airlines I have taken (other is Cathy Pacific). Flight attendants are very very friendly. The ticket price is low as well.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Hainan Airlines customer review

(United States)

Beijing-Shanghai economy class on an A330. This airline is a class act I've flown nearly every major Chinese airline and Hainan Airlines definitely stands out. The cabin crew spoke excellent English. Each economy seat had a personal video screen with more choices of Western movies games and short features than many business class international flights offer. Food and beverage service prompt and efficient always with a smile.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Hainan Airlines customer review

(Canada)

Beijing-Xi'an. We boarded on the tarmac then sat on the plane on the ground for 90 minutes due to air traffic congestion. Flight crew very friendly polite bowed during the announcements before and at the end of the trip. It is quite the treat to be served a meal on a domestic Chinese flight - a long dead practice here in North America! The breakfast meal was somewhat strange though : a vegetable porridge andsandwich. It was a nice flight the plane was a fairly new Boeing 737-800. It was my 1st time flying a domestic Chinese airline but an interesting experience at that.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Hainan Airlines customer review

(United States)

Beijing to Xian. First time flying on this airline and I was really impressed. Clean well- maintained planes excellent inflight staff who were very attentive. Everyone in our tour group (made up of Americans and Canadians) commented on the excellence of service and food compared to the US airlines. Not even close this Chinese airline was way above most airlines I have travelled. The cabin crew stood and bowed to the passengers as the inflight announcement just before landing thanked all us for choosing to fly with them. I would definitely recommend this airline both within China and internationally as they have started flying to other countries.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Hainan Airlines customer review

(United States)

This was the best China/US flight experience I've had out of the many times I've traveled. The airplane was new economy seats relatively spacious for economy food was good the service was excellent. Also the inflight entertainment was awesome since every seat had a screen with dozens of titles to choose from from Chinese TV programs to big name movies. There were games available. The bathrooms were cleaned regularly. Also stewardesses came around with water tea and coffee at regular intervals. In the back they had beverages biscuits and sandwiches for between-meal munchies. It was an excellent value and I would recommend them to anyone.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Hainan Airlines customer review

(China)

Bejing to Hangzhou flight was full but staff very prompt and efficient. Boarding was quick and plane departed and arrived on time. The cabin crew introduced themselves as soon as the plane levelled out and even bowed during the introduction. Very nice touch. Aircraft was very clean and new 737-800. The overhead tv`s had good entertainment. Food was not to my liking but nobody else in my group complained - so it must be me. The only complaint is that they continue to serve drinks and food when the plane is experiencing turbulence? How is it deemed unsafe to use the WC but its deemed safe to serve hot coffee? Other than that no complaints. Would certainly recommend and will try and fly them again over other domestic airlines in China. They certainly are the only 4star airline I have flown on in China.
Cabin FlownEconomy Class
Value For Money 12345
yes

Hainan Airlines Photos

HAINAN AIRLINES

Hainan Airlines is a privately owned airline, the fourth largest carrier in China. Celebrating its 24th anniversary in 2017, Hainan Airlines is the only Chinese mainland carrier to be ranked as a 5-Star Airline. The main international hub is Beijing Airport, other hubs at Chengdu, Chingqing, Changsha, Xi'an and Shangai. Hainan Airlines has a fleet of over 180 aircraft, including Boeing 787-9 / 787-8 / 767-300 / 737-800, A330-200/300, anda further 75 aircraft on order.

NEW UNIFORMS

Hainan Airlines unveiled their new uniforms at Paris Couture Week in June 2017. The fifth-generation Hainan Airlines uniforms highlight the combination of traditional Chinese features and internationally popular elements. The fusion of traditional Chinese elements and popular international fashion created an Oriental masterpiece that turned heads in Paris.

BUSINESS CLASS

Hainan Airlines long haul business class is provided on Boeing 787 and A330 aircraft, with flat bed seats, arranged 1x2x1 and 2x2x2 subject to aircraft type. In addition to luxury amenities, business class service includes an Onboard Chef and full dine on demand.

flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
Onboard WiFi (some int'l routes)
AVODAudio / video on demand
DiningOn demand a la carte dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

DOMESTIC FIRST CLASS

Domestic first class is provided using a mixture of widebody A330, Boeing 787 and Boeing 737-800 aircraft.

flat_seatsFlat bed seat
Seat pitchSeat pitch : 50 ins
Seat widthSeat width : 20 ins
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
AmenitiesSlippers, eyeshade etc

ECONOMY CLASS

Hainan Airlines long haul economy class uses Boeing 787, A330 and Boeing 767 aircraft, and also includes Boeing 737-800 on domestic routes.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 19 ins
Onboard WiFi (some int'l routes)
power_iconUSB power (most int'l routes)
AVODAudio / video on demand
DiningChinese & Western meals
WinesComplimentary beverages & wines
SleepingPillows & blankets
AmenitiesAmenity pack (int'l routes)

LOUNGES

Hainan Airlines have recently opened their flagship international lounge, the HNA Club at Terminal 2, Beijing Capital Airport. They also offer domestic lounges at many airports across China and have a new International lounge opening in Xi'an during 2017.

Lounge SeatingExpansive seating options
Seat pitchPrivate seat pods
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODEntertainment area
DiningBuffet & a la carte dining
WinesSelf service bar
SleepingRelaxation rooms
2_6_spacer