Hainan Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 313 reviews
8/10
5 star Skytrax Rating
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8/10

Hainan Airlines customer review

(United States)

Flew return between SEA and PEK on a new 787 this month. Business class cabin and seat is comfortable but not as good as top tier airlines. Cabin crew polite professional and helpful significantly improved compared to my experience several years ago but still a bit behind other Asian airlines such as EVA. Food is excellent. Ticket bought at the last minute a bit expensive at 7k+ but cheaper than Delta. For a direct flight between these two cities there are no better choices. Terminal 2 at PEK airport is the most convenient terminal easy in and out. Will have to fly this routes several times this year and will choose Hainan again. One very attractive benefit of flying Hainan business class into Beijing if you make prior arrangement via phone or website they will provide free transportation to and from PEK airport in a MB car. Enjoyed this every time considering the congestion in Beijing and poor taxi experience.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Hainan Airlines customer review

(China)

Shanghai Pudong-Haikou on Jan 21 old B737-700 but clean and well maintained. On time departure and arrival. I checked-in online and printed boarding pass one day before which is very easy and efficient. Spacious legroom and comfortable seat various news paper and magazines provided for economy class cabin crew friendly. Food quality is poor like any other Chinese airlines.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Hainan Airlines customer review

(Switzerland)

PEK-CAN A330-300 typical Chinese interior doesn't make the impression of being designed for international standards (the plane was only two years old). Nice AVOD with a wide range of movies in all languages (English French German etc.). Food and Service ok flight was on-time. Online check in worked perfectly. Overall good flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Hainan Airlines customer review

(United States)

Flew Business Class from Chicago-Beijing-Bangkok. Had great flights going out. The new 787 is a wonderful aircraft and the A330 was also comfortable from PEK to BKK. On the return On the return Hainan changed aircraft's from BKK to PEK. I was again in Business Class and the 737 was an awful choice for an international flight. The seats were extremely uncomfortable and the inflight entertainment was non-existent. I have enjoyed Hainan but am now wary when it comes to its choice of aircraft.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Hainan Airlines customer review

(United States)

Flew in late Dec 2013 and early Jan 2014 in Business Class from Chicago to Beijing to Bangkok and then back. The new Dreamliner was a nice comfortable flight. Some of the flight attendants don't speak English well and one of the flight attendants on the flight from Chicago to Beijing was obviously very new and was struggling - but tried none-the-less. At check-in there always seems to be confusion about what the transfer process is in Beijing. One of the real pains is that they will not issue you both tickets when you check in. If your transfer time is more than 4 hours be prepared to sit in the airport until they open the check-in counter. Note the airport in Beijing (Terminal 2 in this case) is not set up for international transfers. You will have to go through immigration and customs so do fill out both the arrival and departure forms (despite any advice to the contrary which we received from flight attendants). The immigration process is not straightforward and we were shuffled from line to line despite being in the correct line to begin with. After making it through Security (again confusing and not straight forward) don't get your hopes up on the lounge - it's a run down lounge with poor amenities - big disappointment after seeing the lounge in Terminal 1 advertised for domestic flights. In all flying internationally with Hainan is not an all positive experience but of the airline listens to its Customers and resolve these issues to bring it up to he standards and ease of flying as with most world airlines there is potential here.
Cabin FlownBusiness Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Hainan Airlines customer review

(United States)

December 21 2013 flew Business Class SEA-PEK-BKK. Flew to SEA on American Airlines code share first class. Check-in with American was very busy and the luggage conveyor belt was broken at first class check-in. The agent knew nothing about Hainan but managed to check my bag through. Arrived in Seattle and went to the British Airlines Terraces lounge where I was told Hainan hasn't used the lounge for over 4 months and that their lounge was in the other terminal about twenty minute walk each way. The Hainan gate agent first said that she wouldn't recommend that I go to the lounge because of the distance but then wrote me out an invitation. The business seating on their A330 is 2-2-2 in two cabins. We were served snacks and non-alcoholic welcome drinks pre-departure. The seats are lay flat and they do make up the seats with pads sheets and a fluffy comforter. Additionally they offer pyjamas - nice touch. Although no menus were distributed and the English language skills of the flight attendants is very poor the food was good both Western and Asia selections. Beverage service and selection is extremely limited. It took over one hour after reaching cruising altitude before any beverages were served. The beverages on offer were extremely limited. One type of champagne white and red wine. No premium brands. Liquors were also extremely limited. Transfer in Beijing was horrible. Hainan ground agents told me that I had to clear immigration and customs and collect and recheck my check bag. While waiting a general service agent came up to me and in perfect English said that I should go to the departure counter as my bag would not be coming off. It was checked all the way through but Hainan agents are all too new to know this. The lounge on the website is not one that was offered. They only show the first class lounge and business class is contract hosted in a rather dated lounge. The only food on offer was soup or pastry and beverages were also limited. There was a shower facility with limited amenities. The A330 had the new staggered business class seating. Again no menus and the flight attendant English poor. No premium cocktails available only two types of beer one red wine and one white wine. No champagne. No Fast Track access provided. The fare was cheap but you get what you pay for. I will see if there is any difference with the return flight on the new Dreamliner.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Hainan Airlines customer review

(Germany)

Xi'an to Shenzen. Check-in quick. Done with mediocre English but enough to get it done. Only foreigner on board. Staff efficient at best. Food was pretty bad in general an "OK" flight to get from A-B but that is about it.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Hainan Airlines customer review

(Canada)

Flight was from Toronto to Beijing China and return. Good food good service poor seats. I have never sat on such an uncomfortable seat. Some seat backs would not stay upright. Duct tape on some seats and pocket was pulling apart where the magazines where stored. Airplane was a A340. Each flight was 13 hours. The seats need to be replaced.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Hainan Airlines customer review

(Germany)

Berlin - Bejing. A330 cabin was in fair condition but nothing special. Seat had a defect I could not adjust the backrest from the upright position the entertainment system was in poor condition but worked. Had a 1.5hr delay to Beijing connection flight to Hong Kong was cancelled. Only by chance we learned about the cancellation and a bus to a hotel. Until we were informed in the hotel that there will be a flight that night so driven back to the airport. Flight back worked well. Lesson learned never transit over China anymore taking a quality airline like Lufthansa Cathay BA and the long distance flight to HKG directly to the final destination.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Hainan Airlines customer review

(Canada)

Beijing to Toronto HU 7975 July 17 2013. Very uncomfortable seat too small. When the person in front reclined her seat it crushed my knees. The in-flight entertainment at my seat did not work on either flight of a round trip. The screens of several people around me did not work either.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no

Hainan Airlines Photos

HAINAN AIRLINES

Hainan Airlines is a privately owned airline, the fourth largest carrier in China. Celebrating its 24th anniversary in 2017, Hainan Airlines is the only Chinese mainland carrier to be ranked as a 5-Star Airline. The main international hub is Beijing Airport, other hubs at Chengdu, Chingqing, Changsha, Xi'an and Shangai. Hainan Airlines has a fleet of over 180 aircraft, including Boeing 787-9 / 787-8 / 767-300 / 737-800, A330-200/300, anda further 75 aircraft on order.

NEW UNIFORMS

Hainan Airlines unveiled their new uniforms at Paris Couture Week in June 2017. The fifth-generation Hainan Airlines uniforms highlight the combination of traditional Chinese features and internationally popular elements. The fusion of traditional Chinese elements and popular international fashion created an Oriental masterpiece that turned heads in Paris.

BUSINESS CLASS

Hainan Airlines long haul business class is provided on Boeing 787 and A330 aircraft, with flat bed seats, arranged 1x2x1 and 2x2x2 subject to aircraft type. In addition to luxury amenities, business class service includes an Onboard Chef and full dine on demand.

flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
Onboard WiFi (some int'l routes)
AVODAudio / video on demand
DiningOn demand a la carte dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

DOMESTIC FIRST CLASS

Domestic first class is provided using a mixture of widebody A330, Boeing 787 and Boeing 737-800 aircraft.

flat_seatsFlat bed seat
Seat pitchSeat pitch : 50 ins
Seat widthSeat width : 20 ins
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
AmenitiesSlippers, eyeshade etc

ECONOMY CLASS

Hainan Airlines long haul economy class uses Boeing 787, A330 and Boeing 767 aircraft, and also includes Boeing 737-800 on domestic routes.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 19 ins
Onboard WiFi (some int'l routes)
power_iconUSB power (most int'l routes)
AVODAudio / video on demand
DiningChinese & Western meals
WinesComplimentary beverages & wines
SleepingPillows & blankets
AmenitiesAmenity pack (int'l routes)

LOUNGES

Hainan Airlines have recently opened their flagship international lounge, the HNA Club at Terminal 2, Beijing Capital Airport. They also offer domestic lounges at many airports across China and have a new International lounge opening in Xi'an during 2017.

Lounge SeatingExpansive seating options
Seat pitchPrivate seat pods
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODEntertainment area
DiningBuffet & a la carte dining
WinesSelf service bar
SleepingRelaxation rooms
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