Hainan Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 310 reviews
8/10
5 star Skytrax Rating
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8/10

Hainan Airlines customer review

(Canada)

We just came back from Asia and flew from Toronto to Beijing. We needed to change to Hong Kong Air from Beijing to HK. We found the airline is just as good as any North American airlines and in some areas are better than them. We read a comment about the washroom cleanliness but we did not observe that and in fact we saw the flight attendants constantly going in the washroom to inspect. The seats are not bad as it is a Boeing 787 and not the Airbus. The entertainment may not be great but it is acceptable. The food is just the normal flight food as it is the same as any North American flights so they are ok. The flight attendants realized that we don't speak mandarin so they talked to us in English. Now we read some comments about the English level of the flight attendants but frankly they probably speak better English than we speak mandarin so to complain about their English is not realistic. Their English is just fine. The flights are great as compared to some of the airlines that we have been flying with. Definitely recommend Hainan.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Hainan Airlines customer review

(United States)

ORD-PEK-ORD. The service and food were great. FAs were pleasant with some language difficulties. My main complaint was the Business Class seats were too short for my body frame. I usually do not have problems sleeping in Business Class but the seat length and overall comfort was lacking but I would fly Hainan again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Hainan Airlines customer review

(Austria)

Flight 489 PEK-TXL. Bland food the drinks were served an hour after they served the meal? My entertainment system didn't work and they couldn't even supply me with any magazines. Very disappointing.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Hainan Airlines customer review

(United States)

HU7718 on Sep 8 HU7717 on Sep 10. Flew from Ningbo to Shenzhen and back. Got delayed 3 hrs on the return flight but the crew were nice enough to serve everyone drinks and let us have our inflight meal before takeoff. Seats were surprisingly comfy planes were new. Food was just okay (only 1 option). Inflight entertainment was non- existent but it was only a 2 hr flight so who cares? Overall I'd recommend HU for short-haul domestic flights. Seems to be a better option than the other major Chinese airlines.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Hainan Airlines customer review

(China)

Flew WUH-PEK-BRU and back in Summer 2014. Don't set your expectations too high. The flight to Brussels is always late and again: I received a text message 3 hours before informing me it would be 1 hour late. The most inconvenient thing is transiting between Terminal 1+2 in Beijing - it is a long and cumbersome way. But also checking in took too long and in Wuhan they shared their check-in counter with other airlines thus very slow. There was no alcohol on the domestic flight and drinks were served 20 minutes after the meal (which is also rather mediocre). It is a Chinese thing but as a Westerner I want my red wine together with the meal. The first intl. flight was on an old machine with rather old-fashioned IFE way back was much better though. I missed English subtitles on their Chinese movies! A note on their website: Generally looking good but the special meal option never worked and on the last flight they put us on different seats than I selected. On the upside things I liked: 1) We did the Airail segment to Paris but were not asked for our train tickets. 2) The red cabin interior is rather nice. 3) The transiting lounge in Beijing was very empty in the evening seats comfortable and there was tea for free. However next time I will choose a Western carrier preferably Turkish Airlines.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Hainan Airlines customer review

(Switzerland)

Geneva-Brussels-Beijing on 5th August return on 13th August. First and last legs between GVA and BRU crowded but Brussels Airlines' crews managed to serve a light breakfast with good coffee. Lounge in Brussels by British Airways: acceptable for a 2-hour wait. Warm and smiling welcome aboard (not addressed by name but I did not care). Helped to lift my hand luggage in the lockers but not quickly enough on the return flight: my trunk fell on me. No harm done and the hostesses were so sorry and kind. Excellent meals with first-class wines (I loved the Sangre de Toro). Full flat beds where I could turn myself without problems (I am 185 cm) thin mattress and duvet. During both long journeys I could sleep 7 hours also due to quietness of Airbus A333. Finally I was accompanied by a "guide" through Terminal 2 in Beijing and driven in a limo to and from my hotel in Beijing. Cons: the lack of linguistic knowledge of the crew especially on my flight towards Beijing. I shall certainly fly with them again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Hainan Airlines customer review

(United States)

PVG-LHW. Window seat. Checkin was quick and efficient given that PVG is not Hainan's hub and not many flights out from PVG. My checked bag was overweight but they waived the charge. They changed their flight attendant uniforms from the winter dark purple to the summer bright grey which looked nicer. The flight was delayed for half an hour due to the delay of the inbound flight. But the preparation and boarding afterwards were quick and efficient. Seat was standard and comfortable not so different than other major domestic airlines. I ordered a sea food meal a special meal service that you can order on their website if you bought the ticket there. My food was served before the cabin food service and It was superb and way beyond my expectation. It looked and tasted better than some international flights to the US. Flight attendant was polite and carefully performed security check before take off and landing which was very professional. The entertainment was mundane but it was the same standard across China. Overall I was very satisfied with this flight and would definitely fly them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Hainan Airlines customer review

(United States)

Urumqi to Xi'an. Flight on time. Food served promptly and quite adequate. Cabin staff very efficient and professional compared to the state owned airlines. Not very proficient in English but this was a domestic crew. Having flown several Chinese carriers they are outstanding and I would choose them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Hainan Airlines customer review

(Germany)

Flew Brussels to Xian through Beijing. From start to finish the staff service was excellent. Ok some of their English is not what you may expect as a foreign traveler but they try so hard smile and are genuine. Food was top class on all flights and seat comfort is much better than European carriers like Lufthansa or KLM. Airport service no bad in Beijing but this was little slow because you need to change terminal. Otherwise all is highlight recommended and I will travel them again soon.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Hainan Airlines customer review

(United States)

Review based on 1 RT economy flight from Seattle to Hangzhou via Beijing. I would rate them a solid 4 out of 5 on pretty much everything. Our connecting flight from Beijing to Hangzhou was cancelled 2 days before flight. They contacted us by phone and gave us option of staying overnight in Beijing at their expense and taking first flight in morning which we accepted. All that went off without a hitch. On arriving in Beijing on our way back to Seattle we were met at the gate by a Hainan employee who walked us through baggage claim customs and security all the way to the gate for our Seattle flight which was in another terminal. This was a tremendous help. Inflight service food etc was neither remarkably good or bad. They were efficient and friendly but don't have the noticeable class or polish of a top of the line carrier. Also the English language skills of their reservation staff is just barely adequate. I had to contact them by phone several times prior to the flight to confirm our flight change and that proved fairly stressful though everything worked out in the end. Both international flights appeared to be new or nearly new aircraft. Connecting flights between Beijing and Hangzhou were noticeably older but clean and well maintained. Overall I'd say they are quite acceptable for a budget airline though a notch below the top of the lines such as Singapore airlines. Would not hesitate to fly with them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

Hainan Airlines Photos

HAINAN AIRLINES

Hainan Airlines is a privately owned airline, the fourth largest carrier in China. Celebrating its 24th anniversary in 2017, Hainan Airlines is the only Chinese mainland carrier to be ranked as a 5-Star Airline. The main international hub is Beijing Airport, other hubs at Chengdu, Chingqing, Changsha, Xi'an and Shangai. Hainan Airlines has a fleet of over 180 aircraft, including Boeing 787-9 / 787-8 / 767-300 / 737-800, A330-200/300, anda further 75 aircraft on order.

NEW UNIFORMS

Hainan Airlines unveiled their new uniforms at Paris Couture Week in June 2017. The fifth-generation Hainan Airlines uniforms highlight the combination of traditional Chinese features and internationally popular elements. The fusion of traditional Chinese elements and popular international fashion created an Oriental masterpiece that turned heads in Paris.

BUSINESS CLASS

Hainan Airlines long haul business class is provided on Boeing 787 and A330 aircraft, with flat bed seats, arranged 1x2x1 and 2x2x2 subject to aircraft type. In addition to luxury amenities, business class service includes an Onboard Chef and full dine on demand.

flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
Onboard WiFi (some int'l routes)
AVODAudio / video on demand
DiningOn demand a la carte dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

DOMESTIC FIRST CLASS

Domestic first class is provided using a mixture of widebody A330, Boeing 787 and Boeing 737-800 aircraft.

flat_seatsFlat bed seat
Seat pitchSeat pitch : 50 ins
Seat widthSeat width : 20 ins
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
AmenitiesSlippers, eyeshade etc

ECONOMY CLASS

Hainan Airlines long haul economy class uses Boeing 787, A330 and Boeing 767 aircraft, and also includes Boeing 737-800 on domestic routes.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 19 ins
Onboard WiFi (some int'l routes)
power_iconUSB power (most int'l routes)
AVODAudio / video on demand
DiningChinese & Western meals
WinesComplimentary beverages & wines
SleepingPillows & blankets
AmenitiesAmenity pack (int'l routes)

LOUNGES

Hainan Airlines have recently opened their flagship international lounge, the HNA Club at Terminal 2, Beijing Capital Airport. They also offer domestic lounges at many airports across China and have a new International lounge opening in Xi'an during 2017.

Lounge SeatingExpansive seating options
Seat pitchPrivate seat pods
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODEntertainment area
DiningBuffet & a la carte dining
WinesSelf service bar
SleepingRelaxation rooms
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