Hainan Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 268 reviews
8/10
5 star Skytrax Rating
Filter Reviews by :
Show
5/10

Hainan Airlines customer review

(Switzerland)

Zurich to Beijing and onward to Shanghai Hongqiao on August 14/15. Return on 25/26 August. Overall I found it very mediocre: Positive aspects were the attitude and service from the flight crew and varied entertainment offer on Zurich-Beijing legs. The passenger transit lounge in Beijing was great as it gives you the possibility to relax in a quiet place before continuing the journey. Negative aspects were the oldish plane(s) from Zurich to Beijing and return (A330-200). The design was too pompous with red and yellow/golden patterns and carpets. The two worst points I observed: for transfer the baggage needed to be collected and checked-in again at another terminal not only when entering China but also on the return journey i.e. despite the "leaving China formalities" had already been cleared in Shanghai. The location of the plane at Beijing airport was upsetting: Arriving from Zurich the whole plane was emptied with buses instead of using an air bridge. When leaving Beijing the gate was so far from the aircraft. Passengers started making jokes about whether we would arrive to Zurich by bus. I wonder what the causes are for this as at 2 am there may have been many air bridges ready to use. All in all it was ok.
Cabin FlownEconomy Class
Value For Money 12345
yes
na

Hainan Airlines customer review

(Canada)

Three flights: (1) SEA-PEK May 12 2012. Satisfactory flight but almost inedible first meal. (2) Moscow-PEK June 9-11 2012. (20.55 Departure) Flight initially delayed 2 hours then 11 more hours until June 10. Official reason given was "weather." Unofficial reason (given to one transit passenger): pilot was too tired to fly. Everyone with a Russian visa was taken to a nearby hotel for a few hours' sleep. Transit passengers left to try to sleep in the airport. The next day not a single word of apology was given for the delay. (3) PEK-SEA June 11 2012. Not a single seat in economy class would recline more than 0.5" (1.0 cm)! This made for a mostly sleepless 11-hour flight. Some passengers opted for the floor others made a mound of their blankets and micro-pillows on their folding tables and put their heads on them. Attendants seemed just as surprised as the passengers about the non-reclinable seats as did a pilot I spoke to upon arrival in Seattle.
Cabin FlownEconomy Class
Value For Money 12345
no
3/10

Hainan Airlines customer review

(United States)

Beijing to Seattle. Check-in at Beijing average and no issues boarding a bit of a cattle call. Aircraft A30-200 was showing age. Seating seemed a bit cramped. Food was plentiful but average. AVOD system was acceptable for the length of flight. Flight attendants were pleasant and accommodating. However disappeared after the meal service. For a 5 star rated carrier it was missing in economy must only apply to first class. Would not fly again.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

Hainan Airlines customer review

(United Kingdom)

PEK-PVG-PEK. Was the cheapest flight I could get so wasn't expecting much. What a pleasant surprise. Excellent food new clean and comfortable cabin and seats (A340-300 out 737-800 return) efficient and courteous staff at check-in and onboard. Need to be stricter with take off safety though - the girl next to me was allowed to have her laptop out for take off which on all other airlines I have flown with is a complete no no. Checked in just too late on return leg - check-in assistant could have been friendlier but directed me to another counter where a very helpful lady got me on the next flight. Overall excellent and wasn't surprised when I discovered the five star rating. (Just be aware that T1 at PEK belongs to Hainan but if arriving on the airport express train at T2 you need to allow 15 mins to ensure you are at T1 on time and it's all on foot/travelators).
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Hainan Airlines customer review

(United States)

PEK-CAN. Boeing 737 looked old but it was fairly comfortable. I had just flown in from Seattle via Hainan and was a great experience but this one was not as good. To my surprise the same FA's who were on the previous leg of the trip from SEA to Beijing were on the flight and were a little crabby after 12 hours on a different plane. When I said I didn't want any food she seemed concerned and only after much persuading did she go away. Overall not the best but not horrible.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Hainan Airlines customer review

(United States)

YYZ-PEK in Business Class. Check-in at YYZ was uneventful HU uses the KLM Lounge which is average. Boarding was smooth and the ritual juice and champagne were brought around. A340-600 with conventional 2-2-2- seating. The "lie-flat" seats only go back 168 degrees were a little battered. Flight was on time but the drink and meal service was slow. The English of a couple of the FA's was not great. They ran out of western meals by the time they got to me but the shrimp and stir-fried noodles were excellent. The second meal service was adequate but less inspiring. Arrival in PEK was on time and the promised limo was waiting to take me downtown. All in all a good flight.
Cabin FlownBusiness Class
Value For Money 12345
yes
3/10

Hainan Airlines customer review

(United States)

Roundtrip flight from Beijing to Taipei and it was an overall miserable experience. While the crew for the most part was relatively friendly and helpful the planes felt old and well-used (despite being new 737-800s). On both legs rafts took up significant portions of the overhead storage space and on the return flight my seat back was broken and would not stay upright my air blower barely worked which was not pleasant considering how hot the cabin was. Finally my flight out to Taipei was delayed 3 hours and they actually served us our breakfast while still at the gate. This was the only real indication that the delay would be a long one since the very few announcements we received only stated that we were being delayed.
Cabin FlownEconomy Class
Value For Money 12345
no
10/10

Hainan Airlines customer review

(United States)

SEA-PEK. A330-200 was very clean as were the lavatories. The food was good. The snack they served us was seaweed covered peanuts which were very good. In Seattle the customer service agent was very polite and helpful and got us four middle seats together. Flight attendants onboard were very nice and friendly and the flight experienced no delays.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Hainan Airlines customer review

(United States)

Seattle-Beijing-Chengdu return was a great experience! Ground staff and cabin crew went out of their way to help me. They were polite and food/drink service was very good. I had a 15.5 hour lay-over in Beijing and a good clean hotel was included in my ticket price plus transportation to the hotel and back.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Hainan Airlines customer review

(United States)

Flew from Seattle to Beijing and back last month first time with Hainan. They were the cheapest but the service was straight down the line no problems with service food or video etc. Legroom was tight in economy compared to the Alaska Air flight I was using to get to SEATAC but I was happy especially given the cost.
Cabin FlownEconomy Class
Value For Money 12345
yes

Hainan Airlines Photos

HAINAN AIRLINES

Hainan Airlines is a privately owned airline, the fourth largest carrier in China. Celebrating its 24th anniversary in 2017, Hainan Airlines is the only Chinese mainland carrier to be ranked as a 5-Star Airline. The main international hub is Beijing Airport, other hubs at Chengdu, Chingqing, Changsha, Xi'an and Shangai. Hainan Airlines has a fleet of over 180 aircraft, including Boeing 787-9 / 787-8 / 767-300 / 737-800, A330-200/300, anda further 75 aircraft on order.

NEW UNIFORMS

Hainan Airlines unveiled their new uniforms at Paris Couture Week in June 2017. The fifth-generation Hainan Airlines uniforms highlight the combination of traditional Chinese features and internationally popular elements. The fusion of traditional Chinese elements and popular international fashion created an Oriental masterpiece that turned heads in Paris.

BUSINESS CLASS

Hainan Airlines long haul business class is provided on Boeing 787 and A330 aircraft, with flat bed seats, arranged 1x2x1 and 2x2x2 subject to aircraft type. In addition to luxury amenities, business class service includes an Onboard Chef and full dine on demand.

flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
Onboard WiFi (some int'l routes)
AVODAudio / video on demand
DiningOn demand a la carte dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

DOMESTIC FIRST CLASS

Domestic first class is provided using a mixture of widebody A330, Boeing 787 and Boeing 737-800 aircraft.

flat_seatsFlat bed seat
Seat pitchSeat pitch : 50 ins
Seat widthSeat width : 20 ins
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
AmenitiesSlippers, eyeshade etc

ECONOMY CLASS

Hainan Airlines long haul economy class uses Boeing 787, A330 and Boeing 767 aircraft, and also includes Boeing 737-800 on domestic routes.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 19 ins
Onboard WiFi (some int'l routes)
power_iconUSB power (most int'l routes)
AVODAudio / video on demand
DiningChinese & Western meals
WinesComplimentary beverages & wines
SleepingPillows & blankets
AmenitiesAmenity pack (int'l routes)

LOUNGES

Hainan Airlines have recently opened their flagship international lounge, the HNA Club at Terminal 2, Beijing Capital Airport. They also offer domestic lounges at many airports across China and have a new International lounge opening in Xi'an during 2017.

Lounge SeatingExpansive seating options
Seat pitchPrivate seat pods
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODEntertainment area
DiningBuffet & a la carte dining
WinesSelf service bar
SleepingRelaxation rooms
2_6_spacer