"Crew are extremely friendly"
1 reviews Zhou Lu (Australia)
✅ Verified Review | Changsha to Sydney. The aircraft is clean and new, seats roomy and comfortable. Crew are extremely friendly. The crew cleans the laboratories every 15 - 30 minutes. The in-flight entertainment facilities were superb, and food and beverage delicious. Highly recommended.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Changsha to Sydney |
| Date Flown | May 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"really impressed me"
2 reviews Xin Sui (China)
✅ Verified Review | Changsha to Sydney. I often fly Hainan Airlines domestic shuttle service between Beijing and Shenzhen in both First class and Economy Class, and this is my first time to try its international service in Business class. I was flying with an old A330-200 and the Business class seats are not as comfortable as their new fleet, but the maintenance of the cabin facilities are still good. In terms of the Changsha lounge service, Hainan use a 3rd party lounge which is one of the worst, they need to fix this. They don't even want to provide mineral water in the Lounge. Ground service team was showing their professional performance at check-in and boarding. The sparkles are the chauffeur service, inflight meal service, amenities and cabin crew. Hainan provides a chauffeur service for international long-haul Business class passengers from home to the departure airport and arrival airport to hotels by Mercedes Limo. Hainan Airlines provide 2 choices of Chinese food with 3 main dishes, which is awesome. They also provide Pajamas and bedding service in Business class, this really helped me to have a high quality of sleep during the flight. The toilet and amenity kits are from Bvlgari. The cabin screw are full of energy and well trained during the service. The call button was answered within 30 seconds, which really impressed me.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Changsha to Sydney |
| Date Flown | May 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"it was one of the best experiences"
S Mellor (Canada)
✅ Verified Review | Toronto to Beijing return. The only thing to complain about was that Hainan Airlines doesn't allow web check-in for the flights from Toronto. Not a big deal: the check-in at the airport was courteous and efficient. We were told that the flight is not full and that they would give us a three seat section for two of us. Very thoughtful of them. We flew Economy and it was one of the best experiences in coach we've ever had. Decent food, drinks and snacks throughout the flight, legroom better than other airlines. All in all we were very happy. The Boeing 787 has it's own pluses as well. We would definitely fly with Hainan again and would recommend them to anyone.
| Aircraft | Boeing 787 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Toronto to Beijing |
| Date Flown | April 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service was one of the best"
1 reviews Yihang Niu (China)
✅ Verified Review | Hainan Airlines from Las Vegas to Beijing is a direct flight which opened recently, and I finally had a chance to fly it this past week, and it was an absolutely recommending flight. I upgraded my cabin at the check-in counter, and ground staff was really helpful and nice. During my flight, the service was one of the best that I have seen. You can only to experience it yourself. However, the only thing that needs to improve would be the food. Beverages are ok, but food is an average. I mean, there is variety, but not the quality? Other then that, it was comfortable and pleasant trip.
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Las Vegas to Beijing |
| Date Flown | April 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"attendants are polite, very attentive"
G Stallow (United States)
✅ Verified Review | I found a great deal on Hainan Airlines business class to Beijing from Chicago. Overall it was okay. I found Business class below comparable service on AA, Delta, Cathay, Singapore, etc. The food service was nice. If you like Chinese food, it's nicer than on US airlines, and even for western styles, they do a pretty decent job. Lounge service in Beijing was very nice. For the most part, the attendants are polite, very attentive and their English is great. They mixed up a meal for me. First he wrote the wrong thing down and blamed it on an incorrect menu. I selected an alternate and 10 minutes later he shows up with something else and says that's all they have left. You expect better than this. No phones are allowed even in flight mode due to Chinese government regulations. The cable of the Bose headphones they supply got tangled in the seat before landing. I figured they would just wait until the plane was empty to figure it out but they made me get up and took the seat apart to pull the cable out. Very odd. For what it's worth, I got what I paid for. At a huge discount, yes, I would fly them again.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Chicago to Beijing |
| Date Flown | April 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"extremely friendly and helpful"
1 reviews Zhiyuan Li (United States)
✅ Verified Review | This is the returning flight for my first booking of Hainan Airlines. I booked it partly for the lower fare in an off season and partly for curiosity, and I am glad that I tried it. The cabin crew members are extremely friendly and helpful, making a relatively long flight (13+ hours) much more pleasant than otherwise. The only minor complaint that I may have is the English fluency of the flight attendants when making announcement. It is not super easy to comprehend.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Chicago |
| Date Flown | April 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"FAs are very attentive"
1 reviews Lei Qi (Hong Kong)
✅ Verified Review | Beijing to Las Vegas. Pretty solid airline overall. Tarmac repair delays out of Beijing but it's not the airline's problem. They give out amenity kits like socks, tooth brush and eye covers. Food was above average, and service was efficient. FAs are very attentive, and they are very nice and helpful for us with a baby. It was less than half full so a lot of paxs took 3-seat set and were able to lie down. We paid cheap fare so with such experience it was a great deal.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Las Vegas |
| Date Flown | April 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"surprised by the service"
E Wareham (Australia)
✅ Verified Review | Xian to Sydney via Changsha. First leg was domestic First Class - same configuration as International business class. Pleasantly surprised by the service and quality of food on the international leg. Full 6 course menu available, high quality sleep ware provided and flat bed ok for anyone under 1.9M. English entertainment options good. Cabin cleanliness great.
| Aircraft | A330-300 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Xian to Sydney via Changsha |
| Date Flown | April 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"the aircraft clean and tidy"
1 reviews Weichi Liu (China)
✅ Verified Review | Beijing to Brussels. The flight attendants are very considerate, and the aircraft clean and tidy. Boarding not only send a hot towel to touch the hand, there are welcome drink. The flight attendants provide differentiated services according to the different needs. Because it is red-eye flight, flight attendants are careful for my bed, so I can rest more comfortable. Thanks to Hainan Airlines.
| Aircraft | A330-300 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Beijing to Brussels |
| Date Flown | April 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"definitely fly with them again"
1 reviews Lin Yang (United States)
✅ Verified Review | San Jose to Harbin via Beijing. Great service and the Boeing 787 is amazing. Great seat space, nice ambiance and technology. Many travelers were taking pictures before boarding. I think they put their best crew on this flight thanks to its route and aircraft. Would definitely fly with them again if I need to fly from San Francisco to China in the future.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | San Jose to Harbin via Beijing |
| Date Flown | February 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat
In-seat &/or USB power
Onboard WiFi (some int'l routes)
Audio / video on demand
On demand a la carte dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 50 ins
Seat width : 20 ins
Onboard WiFi
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
