"a happy surprise to me"
1 reviews Shidong Zhang (China)
✅ Trip Verified | Beijing to Tel Aviv. The HNA lounge in Terminal 2 Beijing Capital International Airport was a happy surprise to me already, the wines and the massage chair impressed me. Since it was the first day after the Chinese New Year holiday, I was the only passenger in the business cabin, and inevitably spoiled by all the flight attendants along the way. I did not eat too much, however the beef noodle was delicious.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Beijing to Tel Aviv |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"recommend Hainan Airlines"
Xiao Fu (China)
✅ Trip Verified | Beijing to Prague. The staff are professional and attentive, and the onboard experience has always been impressive for international flights. I'd recommend Hainan Airlines to any traveler and would like to thank Hainan Airlines for offering such amazing services.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Prague |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"highly professional crew"
1 reviews Cornelia Hunke (Germany)
✅ Trip Verified | Beijing to Berlin. A highly professional crew and very obliging service. Above the expected standards and highly recommendable. The food and the seats were accordingly to a high business travel standard. Choice of inflight entertainment was not hitting the standards of western customer demands, and could be improved.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Beijing to Berlin |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"professional, flawless team"
Zhen Wang (China)
✅ Trip Verified | New York to Chongqing. Seating is perfect, design of business cabin is based on fish-bone seats, provides a flat bed seating with excellent bedding lines. Bose noise-canceling earphones. The crew members on my flight is helpful, professional, flawless team. They have a number of snacks, drinks, alcohols. The inflight movies are all latest, with multi-languages subtitles. I will recommend Hainan to anyone who will fly US-China, their top notch hardwares and flawless services make my day compared to other competitors.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | New York to Chongqing |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"staff are very kind and helpful"
19 reviews Junke Huang (China)
✅ Trip Verified | Chongqing to Guangzhou. Hainan Airlines ground service at Chongqing is operated by airport but the staff are very kind and helpful. My flight used Boeing 737-800 to fly to Guangzhou. We boarding on time without delay and arrived to Guangzhou 15 minutes early. Cabin crew provided a dish of spicy chicken noodles and bottle of water. All in all, Hainan Airlines is better than other airlines in mainland China.
| Aircraft | Boeing 737-800 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Chongqing to Guangzhou |
| Date Flown | March 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"my best international flight"
1 reviews Jingwei Yang (United States)
✅ Trip Verified | Beijing to Boston. I have to say this my best international flight experience. Flight attendants is really helpful and nice. They tried their best to meet passengers' requirements in a high-quality manner. The cabin is kept in a clean manner. Food is also good, which contains proper combination of fruits and protein.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Boston |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Seats and interior need a refurbish"
L Read (Germany)
✅ Trip Verified |
Beijing to Berlin. Flight starts with a nice friendly Boarding, with chef on the plane who introduce herself and informs you about the Dinner. Seats and interior need a refurbish and there is no Wifi available, what is really not nice. Service was really good.
| Aircraft | A330-200 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Beijing to Berlin |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"honest, caring attitude"
1 reviews Warwick Scholes (Australia)
✅ Trip Verified | Changsha to Sydney. I can only praise this airline and the cabin crew for their honest, caring attitude to the customers. The service I have received on two recent flights has been outstanding from the food supplied, their caring nature and assistance with any issues you have. Top class.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Changsha to Sydney |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cabin staff were nice"
1 reviews Z Wang (China)
✅ Trip Verified | Beijing to Boston. The cabin staff were nice and responsible. There are two meals served and they both tasted good (three options each including Chinese and non-Chinese style). There is a small bar at the back that serves drink and some snacks.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Boston |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"nice attitude and quality"
1 reviews Wanting Zhang (China)
✅ Trip Verified | Chongqing to Rome. It was very nice to take this flight. The crew is efficient and helpful and I really enjoyed this journey. The highlight of this flight is the staff service which had nice attitude and quality, so I highly recommend this flight.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | Chongqing to Rome |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat
In-seat &/or USB power
Onboard WiFi (some int'l routes)
Audio / video on demand
On demand a la carte dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 50 ins
Seat width : 20 ins
Onboard WiFi
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
