"journey is wonderful"
1 reviews Yue Zheng (China)
✅ Trip Verified | Beijing to Las Vegas, the journey is wonderful. Love the movies they provided for us. Food is nice, and the flight attendants are passionate and enthusiastic. I would recommend Hainan Airline to my friends when they need to book a flight. And it’s definitely my prior preference.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Las Vegas |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Seat is very comfortable"
2 reviews B Andel (Czech Republic)
✅ Trip Verified | Beijing to Prague, night flight (leaving PEK at 1.40 am). Boarding was rather awkward: Embarking by bus, Business class passengers were put on a small VIP van, however, the van didn't leave until the boarding was closed to wait for eventual remaining biz class. It meant that we spent 30 mins on the van and we were the last ones to get on board. Welcome drink rather poor (I had to ask for Champagne as not offered). Selection of "quick dinner" is a very good idea, however, dinner was served more than 1.5 hours after takeoff (which was delayed because of snow), which meant service started at 4.00 am (Chinese time). Quick dinner is composed by starter, main and cheese/dessert, which is not so quick at the end of the day. Food is quite tasty. Selection of wines very poor. Seat is very comfortable and private. We were awakened with more than 2 hours to landing for breakfast (which is, very early). Entertainment OK, not state-of-the-art but good. Nice BOSE headphones on request. Personnel seemed distant, and not offering anything.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Beijing to Prague |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"was a good flight"
C Yan (China)
✅ Trip Verified | Beijing to Toronto. Flight was long. In-flight entertainment via the screen at the back of the seat in front of your plus earphones. No wifi available. I watched three movies during the flight. Seat is narrow with not much room between two rows, it would be nice to get front seats for additional footrest and extra leg room. There are space at the rear of the aircraft for passengers to roam around. In-flight shopping was ok, price comparable to Toronto airport with some good choices. Overall apart from the confined leg room, was a good flight and cheaper than the Air Canada alternative at the time.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Beijing to Toronto |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"performed an excellent service"
1 reviews Ho Yin Cheung (Hong Kong)
✅ Trip Verified | San Jose to Beijing. For the airport experience, the check in is prompt and very smooth, check in agents were nice and polite. HU placed plenty of ground staff that are able to speak multiple Chinese dialect, Putonghua, Cantonese etc. The lounge is the only one in San Jose airport, but the food selection is great and shower facility spacious. Boarding process was smooth, business class passengers were boarded as the beginning. The cabin crew in my section performed an excellent service, she took very good care of passengers. She proactively offer food, drinks and amenity. The selection of movie is inadequate. Only contains many old movies, and lacking of choices, I was hardly to find a suitable movie to spend my 12 hours flight.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | San Jose to Beijing |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"great onboard experience"
1 reviews Tianshu Wang (China)
✅ Trip Verified | Beijing to Boston. I have been flying Hainan Airline for four years, and had great onboard experience every time. The seat is very comfortable, I got to relax and actually fell asleep for more than half of the flight time. The flight attendants are nice and patient. When I ask them for an extra lunch, (I was that hungry), they went back to the galley and gave me another meal. I will upgrade to a silver card next flight when I can enjoy the lounge for free. I like flying with Hainan Airlines.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Boston |
| Date Flown | January 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Overall a great experience"
1 reviews Fengzhou Ke (China)
✅ Trip Verified | Boston to Beijing. Very good service, cabin crew are very friendly and very helpful. I enjoyed icecreams and other amazing foods. Hainan Airline offers pajamas as well, the accessories were by Bvlgari and of very high quality. The Wifi is not working, which is the only thing that I could complain about this flight. Overall a great experience.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Boston to Beijing |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Very good service"
1 reviews L Keares (Canada)
✅ Trip Verified | Beijing to Toronto. Very good service. Comfortable seat and space. Very thoughtfully provide an extra small bag of personal care accessories for long flight customers. Washrooms got cleaned very frequently. It is very convenient for long flight customers by providing Wi-Fi during the trip., but the quality of WiFi needs to be improved.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Toronto |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"impressed by the friendly staff"
H Xin (New Zealand)
✅ Trip Verified | Auckland to Shenzhen. My experience with Hainan airline was wonderful. I was impressed by the friendly staff and comfortable facilities. I had all the entertainment and a good rest I needed for a long flight. The movies and music are fresh and come in a variety of choices and genres. The food was delicious. I’ll definitely choose Hainan again and I recommend it.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Auckland to Shenzhen |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cabin staff are very nice"
1 reviews Ying Pan (China)
✅ Trip Verified | The flight between Boston to Beijing is really long, but the cabin staff on the flight are very nice. There is plenty of entertaining movies, actually are pretty updated. Cold water, and hot water are supplied very often which I really appreciated. It would be great if they could improve the cabin WIFI connectivity. Anyway, highly recommend!
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Boston to Beijing |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"flight attendants were so nice."
Senbao Lu (China)
✅ Trip Verified | San Jose to Beijing. Hainan Airline is one of the best Chinese airlines in my opinion because of their great service quality. In SJC airport, they had enough staff so there was only a very short line to check bags. As a frequent flyer, I got access to their VIP lounge. It was a bit overcrowded since it is the only lounge at SJC. The food and drink were limited in the lounge but luckily there are enough plugins close to almost every seat. Boarding was well-organized given this B787 was full that day. On the flight, the flight attendant serve with a smile. There were two meals served on board; both of them were unsatisfying, which is pretty common among all airlines I have taken. For Hainan Airline, I think their food quality is too ‘stable’ – they have not improved for several years. The movies in the entertainment system are quite old, and so is the music. However, none of these problems affected my good mood, because the flight attendants were so nice. The only thing for them to improve is that they turned on the cabin light too early before landing. If they could serve food faster, I could have a longer time to rest. After all, this 12-hour-flight is pretty exhausted for me every time.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | San Jose to Beijing |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat
In-seat &/or USB power
Onboard WiFi (some int'l routes)
Audio / video on demand
On demand a la carte dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 50 ins
Seat width : 20 ins
Onboard WiFi
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
