"a great airline to fly with"
7 reviews M Zhang (United States)
✅ Trip Verified | Los Angeles to Chengdu. The flight was overall enjoyable. The ground procedures were poorly handled by the LAX ground crew. Boarding was a mess, since people poured out of the shuttle bus and flooded the jetway. Hainan uses a 2-2-2 configuration in their Boeing 787-8 business class, which is a little outdated since most of the airlines operating transpacific are using 1-2-1 seating. Business class on this flight is fairly empty therefore I did not have the need of stepping over my neighbor. Crew members were nice and helpful. Hainan probably has the best catering among all Chinese airlines. A bread basket is offered to each and every passenger and meal procedures were carefully followed. I ordered the western entree selection, which was beef tenderloin. The tenderloin was juicy and not overcooked at all (surprisingly). However the asparagus that came with the tenderloin was overcooked. Crew members were constantly walking through the aisles to attend to the needs of the passengers. Right after meal service, economy passengers started coming into the business class cabin and occupying the empty seats - it took a long time before the crew evicted them. In conclusion, Hainan is a great airline to fly with. They have a decent business class product which is way much cheaper than other Asian airlines offering services between China and the United States.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Los Angeles to Chengdu |
| Date Flown | March 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"It was really a nice trip"
1 reviews Yifan Jiao (China)
✅ Trip Verified | Manchester to Beijing on March 29th. It was really a nice trip. The cabin crew is really nice and provided me a nice and professional service. I am impressed by the crew leader. I want to say thanks to all the cabin staff.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Manchester to Beijing |
| Date Flown | March 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"most friendly and courteous"
Jun Tang (United States)
✅ Trip Verified | Chicago to Beijing. I am highly impressed by Hainan Airlines that is one of very few of the highest 5-Star airlines with gorgeous services and comfortable seats. Even in economy class, their service, food & beverage on board are all incredible, and flight attendants are most friendly and courteous. Hainan Airlines is my first choice in the future and recommend it to every one.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Chicago to Beijing |
| Date Flown | March 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I really enjoy the trip"
1 reviews Mengcong Xin (China)
✅ Trip Verified | Beijing to Mexico City. All the flight attendants are kind, there is even an opportunity to make traditional Mexican food with the attendants during the journey. I really enjoy the trip this time and this is the most interesting journey I have ever had.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Mexico City |
| Date Flown | March 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Service and food was great"
1 reviews Chao Meng (China)
✅ Trip Verified | Beijing to Toronto. Once you get past the chaos of the boarding area at Beijing the trip was really good. Service and the food was great，3 different meals was provided with some snacks.The overall experience with Hainan Airlines was good and I would fly with them again.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Toronto |
| Date Flown | March 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"a good service attitude"
1 reviews Donghui Ding (China)
✅ Trip Verified | Shanghai to Tel Aviv. I chose Hainan Airlines because of reasonable departure time. Flight attendants have a good service attitude. Bedding service is provided. They told me the arrival time and the ground temperature in advance. The airline also provides us with pajamas and toiletries. The entertainment facilities on the plane are complete. My air travel is very comfortable.
| Aircraft | Boeing 787 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Shanghai to Tel Aviv |
| Date Flown | March 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"the flight was canceled"
Shishuang Shu (United States)
✅ Trip Verified | I was booked to travel from Beijing to Boston on March 2nd 2018, but the flight was canceled because of the severe storm in Boston area. On that day, when we got the news that this flight was canceled, we were informed by the ground service from Hainan Airline to reschedule and book new tickets. People in the ground service are really nice and tried their best to reschedule tickets and brought luggage back to us and also provide accommodations. I got my tickets and took a flight 2 days later from Beijing to San Jose.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to San Jose |
| Date Flown | March 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"enthusiastic and energetic"
Siqintana Cheng (United States)
✅ Trip Verified | Beijing to Boston. Hainan Airlines check-in and flight experience let me unforgettable experience. The ground service staff of Hainan airlines are most patient，They are very enthusiastic and energetic.The crew is courteous.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Boston |
| Date Flown | March 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
1 reviews Soufiane Chelaghmi (Belgium)
✅ Trip Verified | Brussels to Beijing. The cabin the staff was helpful and super nice, very good food, every call they came to see what I asked and I was well served. I recommend this company but especially the staff they are very well trained. I still hope to go with them. Le personnel de l'avion était serviable et super sympa, la nourriture trés bonne, à chaque appel ils sont venu voir ce que je demmandais et on m'a bien servis, Je recommande cette compagnie, mais surtout le personnel ils sont trés bien formé, j'éspere encore partir avec eux.
| Aircraft | A330-300 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Brussels to Beijing |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I had a very relaxed flight"
P Cai (United States)
✅ Trip Verified | Los Angeles to Chengdu. That was my first time to try this airline because it has very competitive airfare for my immediate flight. When I arrived in airport and checked in, just for curious sense, I asked how the business class seat would be, the staff told me the seat is a flat bed so I had no hesitation to pay $1200 for business class upgrade. I got a very nice, spacious seat which can be adjusted to a flat bed. The flight attendants are very sweet and thoughtful, very patient to take care of my request on my first late meal. The food are best among of the airlines I ever took. Fresh and a variety of foods. I also get a travel kit for washing and skincare, more surprised me is the pajamas bag, very elegant. For headphones, they also put note on the card. I got a chance to have a chat with one of attendants 4 hours before landing, she is very proud of working for Hainan Airline. I felt the great future for Hainan Airline since they have a whole package to win. I had a very relaxed flight and will keep Hainan Airline on my first option from now on. Special business class.
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Los Angeles to Chengdu |
| Date Flown | February 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat
In-seat &/or USB power
Onboard WiFi (some int'l routes)
Audio / video on demand
On demand a la carte dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 50 ins
Seat width : 20 ins
Onboard WiFi
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
