"the flight was pretty good"
1 reviews Weston Gunther (United States)
✅ Trip Verified | Beijing to Seattle. I was sitting for over ten hours and I felt relatively no aches or pains during the whole trip due my seat. However, the flight attendants were not quite organized or consistent. For example, they served one meal from the front to the back and the other meal from the back to the front. Overall the flight was pretty good taking into account the food and drink selection.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Seattle |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"helpful and responsive"
1 reviews Jiawei Guo (China)
✅ Trip Verified | Seattle to Beijing. The aircraft is well furnished and equipped with great service entertainment and a large number of movies to choose from. The crew is very helpful and responsive. They fulfilled my ask for additional sheet, drinks, and earphones. Flight took off on time and arrived earlier than expected.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Seattle to Beijing |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Feeling very good"
Qun Xiang (China)
✅ Trip Verified | Toronto to Beijing. Feeling very good, airline staff often come to offer service. Toilets are clean. The buffet at the back of the cabin it is also good. Meals are also very fine. Many details are good, such as the introduction of the meal card, very fine.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Toronto to Beijing |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"made me very comfortable"
S Nha (South Korea)
✅ Trip Verified | Prague to Beijing. I had been very tired before I got in the aircraft and it was uneasy for me to transfer to Korean Air at Beijing. But the flight attendants who I met in aircraft made me very comfortable. They checked all things needed for me. Moreover, they helped me to transfer in Beijing.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Prague to Beijing |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"internet was not available"
Ionut-George Constantin (United States)
✅ Trip Verified | Beijing to Seattle. English speaking skills very poor. Boarding with too much checking, keeping people in a long line outside the plane (before going up the stairs, taken to the plane by bus) and then checking again when entering the plane. Though I could hear the movies loud enough on a low volume, crew messages were very quiet and could not be heard properly. They could not understand the order, had to show on the menu. Asked for tomato juice 2 times and the guy gave me orange first and then tomato juice. My seat was coming back up straight by itself after reclining; couldn't be fixed and the plane was full. Automatic Chinese subtitles for the movies. The wifi / internet was not available during flight. After landing early we stayed on taxiway for more than 10 minutes with no info on why were not going to the gate. The leg room was not amazing. The amenity kit was quite nice (socks, toothbrush and toothpaste, eyeshades, earplugs and earphones). Food was good and plenty, beverage options were nice and of good quality.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Seattle |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"a wonderful journey"
1 reviews Meng Xiaomeng (China)
✅ Trip Verified | Beijing to Chengdu. I forgot the departure time of the flight. When I arrived at the check in counter of Terminal 1, it was only 3 minutes from boarding time. The counter staff checked in for me and helped me pass security check. The boarding was very smooth and a wonderful journey.
| Aircraft | Boeing 787 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Beijing to Chengdu |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"thank ground service"
Yufeng Wang (United States)
✅ Trip Verified | I'd like to thank Hainan Airlines ground service for them professionalism and help. We were taking the HU 7989 flight from Beijing to San Jose, US, without an updated EVUS enrollment number. The staff in the ground service guided us completed the EVUS enroll in a timely manner and made sure we got on the plane.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | SJC to PEK |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"wonderful experience to remember"
G Wang (Australia)
✅ Trip Verified | Changsha to Melbourne. I had a wonderful experience traveling on Hainan Airlines with young children for the first time from Melbourne to China, and back again in Apr-2018. A330 was clean and comfortable with good legroom and a decent inflight entertainment system. The ground service was good, and the in-flight service was excellent. The flight crew were friendly, attentive and professional - we happened to have a faulty headphone port on one of our seats, and the crew came back 5 times with replacement headphones to try to fix it. They were really apologetic when this failed to resolve the issue. It felt like they genuinely cared about providing real, "old-fashioned" customer service, rather than just lip-service. Additional highlights such as complimentary transit hotel stay, seat and meal selection, and priority boarding for young families made this a wonderful experience to remember!
| Aircraft | A330-300 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Changsha to Melbourne |
| Date Flown | April 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"did not have WiFi"
1 reviews P Garela (United States)
✅ Trip Verified | Las Vegas to Hong Kong via Beijing. Everything was perfect except that the flight from Las Vegas to Beijing did not have WiFi and the flight back from Beijing to Las Vegas had WiFi but the service was not enabled once the aircraft was over 10,000 feet as advertised. I hope Hainan Airlines can get the WiFi issues resolved but the great entertainment system they have made up for the lost WiFi ability.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Las Vegas to Hong Kong via Beijing |
| Date Flown | April 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Poor leg room on the plane"
Weizhi Hou (China)
✅ Trip Verified | Zhuhai to Xian on 6th Apr. Ground staff were surly and unhelpful. It was a long check-in queue and I almost lost my patience. Poor leg room on the plane and the entertainment facilities are poor. The only thing that made me happy is the professional service onboard from cabin crew.
| Aircraft | Boeing 737-800 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Zhuhai to Xian |
| Date Flown | April 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat
In-seat &/or USB power
Onboard WiFi (some int'l routes)
Audio / video on demand
On demand a la carte dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 50 ins
Seat width : 20 ins
Onboard WiFi
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
