Garuda Indonesia

✅ Verified Review | London Heathrow to Jakarta in Business Class and another pleasant flight with Garuda Indonesia. From checking in my luggage, all the way to the premium arrivals service for premium passengers at CGK. Ground crew went over and beyond their call of duty to check in my oversized luggage for me. Third party lounge was okay-ish in terms of service. Flight crew very balanced between professional and warm/friendly, greeted me by name, and very efficient too. The in-flight chef later approached me for feedback, told him everything was superb (it really was), even though he told me the dessert I had ordered was actually not as colourful as he planned it to be, but was fantastic regardless. For the "Stars" IFE, it was good to see new films on the list, enough to keep me occupied. The music collection has a variety of genres and artists from many different places, but I'd like to see some more. The Premium Arrivals Service at CGK allowed me to sit down and have some snacks/soft drinks whilst the ground crew retrieved my luggage for me. All the positive experience for a very good price, and I look forward to my next journey with them.

✅ Verified Review | Jakarta to Manado with Garuda. I loved the flight - the cabin looked new and the sky interior was very pleasant. The flight attendants were friendly when we talked to them. The meal was good but a small portion but they also gave us some biscuits and more drinks. The IFE does need more movies so I didn't use it much. The inflight magazine is good.

✅ Verified Review | Jakarta to Amsterdam via Singapore was my first time to have long haul flight with Garuda Indonesia, but I have flew hundred's times with Garuda Indonesia. Flight was nice and nothing regret. Choice of Food and Beverage also great, there was provided welcome drink on Boarding, Dinner, Supper, Morning Snack, and Breakfast. No limit for drink and Peanuts. I use inflight WiFi connectivity also and connection also nice enough.

✅ Verified Review | Denpasar Bali to Lombok. I would say that Garuda truly lives up to it's 5 star status. Staff at Check-In, boarding gates are very welcoming and warm. Flew a short island hopper flight and return: 25-30 mins. Cabins on the Boeing 737 are very fresh with the Boeing Sky Interior and their amazing IFE. I was surprised how efficiently the cabin crew were able to deliver a very friendly and professional service along wih a meal, with a smile. I see why Garuda became a 5 star airline. Would definitely want to fly this airline again and will recommend it without a doubt.

✅ Verified Review | I am a regularly fly with Garuda Indonesia. In this flight I wanted to buy the ticket at the airport. However, the ticket counter in KNO say they only accepted cash. Credit card have a problems. Well, the check in guy is very friendly. He provide us a good seat, which is on 22G, behind the business class. The flight crew is very friendly and helpful. Flight entertainment is good, maybe need improvement for Hollywood movies. Seat was really comfortable. Overall, Garuda Indonesia deserve a 5 Star rating.

✅ Verified Review | Flight from Jakarta to Padang for vacation and Garuda brings a great experience. In ground service very good, very responsible to help handicap people, before flight I forgot my ripped boarding pass in shuttle bus, when I see my shuttle bus far away from plane, so I think there's no chance for getting my boarding pass back, and then one of cabin crew come to me and give my ripped boarding pass. Inflight we got a free newspaper, greetings from cabin crew and music in plane, the music makes me very relax after previous hectic day. In-flight entertainment pretty good and I love 90's playlist in Garuda IFE. In-flight meal very tasty but we only have one choice.

✅ Verified Review | Domestic Garuda Indonesia 2 hour flight from Lombok to Jakarta. Brand new Boeing 737, the usual good seat on Garuda, good selection of movies from IFE. Very good quality hot breakfast served with three rounds of drinks, which is quite impressive for a domestic flight. Excellent cabin crew: genuine smiles, proactive, polite. Order tea and had tea, water and some cookies delivered with a big smile. This time I was very impressed with Garuda. Excellent value for money.

✅ Verified Review | London to Jakarta with Garuda Indonesia in First Class. This is the first time I have used the new Garuda direct flight from London Heathrow to Jakarta - the flight itself was very good and it was great to have a direct flight. Check-in was at Terminal 3 of Heathrow in area G which is small, but efficient. The lounge that Garuda uses is the No 1 lounge which is ok, however can get overcrowded. I found the check in and escort through security to be good, however fast track in London Heathrow is not fast track as there are long queues. The flight itself was very good with only a short delay in taking off, which is to be expected at Heathrow. The flight landed in Jakarta close to the schedule arrival time and Garuda ground staff provided great service through immigration and my luggage was with me within 10 minutes of my arrival. Overall the service was very good, but there could be room for improvement in relation to fast track service in Heathrow and in the lounge arrangements.

✅ Verified Review | Flew Garuda Indonesia, flight GA 855, Singapore to Surabaya. Flight was scheduled to depart at 7.30 pm, however was delayed until 11.45 pm. Received a meal voucher for SGD 15 each person. Cabin staff cabin appeared tired but still provided a good service. Food was actually tasty but was served cold. Seat was comfortable but leg room was too small for me. Entertainment was quite up to date for local movies, but needs some improvement in terms of Hollywood movies. Ground service was poor.

✅ Verified Review | The aircraft was clean and crew was nice, friendly and very helpful. We got welcome drink, snack, and hot meal through the 5 hour flight. Unlike some airlines, Garuda crew seem visible (either checking on the passengers, offering mineral water, selling duty free items, etc). Amenities during the flight were provided (socks, ear plug, eye cover, etc). IFE was decent with lot of choices, however the touch screen was not as responsive as it should be.