Garuda Indonesia

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 611 reviews
8/10
5 star Skytrax Rating
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3/10

"The staff seemed distracted"

(Australia)

Trip Verified | Melbourne to Jakarta, Saturday 9th December 2017. Appalling flight from an airline that has worked hard to change its image over the years. After a mix up with the gates we trudged to our plane and were then bundled in and off we went. The staff seemed distracted from the moment we got on and the usual feeling of welcome was missing. I fly Garuda because it is not a budget airline, this flight was advertised as having a meal, I did not eat at some of the new restaurants in terminal 3 at Jakarta airport as I thought we would be eating on board. What we were offered on board was a packet of nuts or a strange wrapped chicken thing. The drinks trolley was practically empty and my travelling companion could not get a vodka and tomato juice. The plane did not appear as though it had been refilled. Disappointing as the food and drinks are usually good on Garuda flights. Trying to get staff attention during the flight was impossible, what was going on? Secret air cabin staff business?
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteJakarta to Melbourne
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"flight itself was excellent"

(United Kingdom)

Trip Verified | Flew London Heathrow to Jakarta on GA87 on December 2nd, 2017. The flight itself was excellent as was the onboard services. The ground staff in Jakarta were excellent and on hand to help when we landed and help the baggage and process. However the same could not be said for the check in process at London Heathrow Airport. In London it was a complete shambles to say the least with many people roaming around not know where to check in. I waited for more that 1 hour for check in to open and there as no seating as the check in area is in a remote area of Heathrow Terminal-3. Garuda should be more considerate in highlighting the actual check in location and time of when check in will open. The check in process at Heathrow was the low point of an excellent flight.
AircraftBoeing 777-300-ER
Type Of TravellerSolo Leisure
Cabin FlownFirst Class
RouteLondon Heathrow to Jakarta
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"finally it was 90 mins late"

(Thailand)

Trip Verified | Bangkok to Jakarta. I have been on GA most of the times for many years but this is the worst. Notified to be 60 min delayed and finally it was 90 mins late. Onboard, ran out of blanket even before take off. Poor food and no words of apologies. Arrived at a bus gate and makes it even more late.
AircraftBoeing 737-800
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteBangkok to Jakarta
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"cabin crew gave impeccable service"

(United Kingdom)

Trip Verified | A very pleasant day flight from Jakarta to London on GA 86. The cabin crew gave impeccable service throughout the 14+ hour flight, additionally the cabin crew were warm and very attentive. The food presentation and selection was outstanding. Additionally the free onboard Wi-Fi had very good connectivity with very few blind spots. The flight arrived in London Heathrow on schedule, which allowed me to change terminals very quickly and allowed me to get my connection with time to spare.
AircraftBoeing 777-300-ER
Type Of TravellerBusiness
Cabin FlownFirst Class
RouteJakarta to London
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"quality of service is good"

(Singapore)

Trip Verified | Singapore to Jakarta. Bought the tickets last minute online, got a very good deal due to the Garuda travel festival. Despite the old plane, the interior was refurbished. Third time this year on Garuda and a bit of a delay (I can say ‘as usual’). The flight crew were as rated nice and friendly. Food variety was good, though not special. The inflight entertainment has the most recent movies however the way the movies are organized on the system could have been managed better. I would fly with them again as they are cheaper than their direct completion but yet quality of service is good.
AircraftA330-200
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSingapore to Jakarta
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"an excellent flight"

(Indonesia)

Trip Verified | Garuda Indonesia is a full service airlines and it really shows it. From my experience, Jakarta to Bangkok was an excellent flight. The flight was punctual as there is no delay. The cabin crew work very efficiently and gave smiles to everyone onboard. However IFE really need to be updated with more movies.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteJakarta to Bangkok
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"My flight got cancelled "

(Switzerland)

Trip Verified | Denpasar to Singapore. The true quality of an airline you see in critical moments where standard procedures cannot be applied. And that's where Garuda is probably worst. My flight got cancelled (DPS airport was closed due to the volcano), but they didn't make an announcement about it, everyone was at the gate and went to the counter to ask whats happening. Finally we were able to pick up out luggage which was brought to us trolley by trolley, it took approx. 2 hrs to get all luggage back.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteDenpasar to Singapore
Date FlownNovember 2017
Ground Service 12345
Value For Money 12345
no
8/10

"love attentiveness of the FAs"

(United States)

Trip Verified | Surabaya to Jakarta, a 90 mins domestic flight. My second time flying with Garuda and always love attentiveness of the FAs. But it would be great if they can upgrade their AVOD system by adding more movies or perhaps change their PTV screen into a bigger one. They didn't they provide meals during this 90 mins domestic flight?
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSurabaya to Jakarta
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"the crew were really nice"

(Indonesia)

Trip Verified | Bandar Lampung to Denpasar via Jakarta. The first flight had a slight delay caused by late arrival of the plane but all was fine. Jakarta to Denpasar was good, the crew were really nice and attentive. The service is exceptional. I will definitely fly Garuda Indonesia again.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBandar Lampung to Denpasar via Jakarta
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"the five star crew on flight"

(Indonesia)

Trip Verified | Amsterdam to Jakarta. Check in was with nice ground staff. A very warm welcome from the cabin crew, inflight the crew came to my seat and birthday cake was surprising me. Thank you Garuda Indonesia and the five star crew on flight GA89 AMS JKT 20th October.
AircraftBoeing 777-300ER
Type Of TravellerBusiness
Cabin FlownFirst Class
RouteAmsterdam to Jakarta
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes