Garuda Indonesia

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 591 reviews
8/10
5 star Skytrax Rating
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9/10

"a very good service"

(United Kingdom)

Verified Review | I travelled with my family from Jakarta to Hong Kong on October 7th, 2017. Flight departed on time and arrived in Hong Kong at little ahead of schedule. The service at check in was excellent as there were attendants on hand to help us to proceed through immigration and to the lounge. Service in the lounge was good as was the boarding process. The on board meal service was very good and the cabin crew went out of their way to help and assist my two children. There was no Wi-Fi on board, however that was not an issue for a 4+ hour flight. Overall a very good service.
AircraftA330-200
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteJakarta to Hong Kong
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Great experience all round "

(United Kingdom)

Verified Review | Bali to London via Singapore. Great experience all round - from check in, flight connections, cabin crew, service, food - all excellent. All flights on the way out (we flew via Jakarta, Java on way out) and return were on time - even allowing for a late passenger on the flight from Jakarta to Bali). The food is, I think, the best we have ever had on a flight. The cabin crew were very attentive. Legroom good. Outward leg was about 16 hours flying in total as was return and we are very pleased we chose Garuda for such long flights
AircraftBoeing 777
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBali to London via Singapore
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"full service provided"

(Indonesia)

Verified Review | Flight was short, as actual flight is less than an hour, but full service provided. Juice selection for welcome drink on board and hot towel provided before take off. It was great refreshment. Hot meal also provided with cold and hot drink choices.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteJakarta to Solo
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"attendants friendly and helpful"

(Indonesia)

Verified Review | Starting with friendly and helpful check-in staff, they handled my baggage with care, and 5kg over baggage was handle free of charge. Most airlines that I travelled with during this trip charged for baggage even for 2 or 3 kg. Check-in counter desk should be opened early, to avoid queue of check-n passengers. Flight attendants are very friendly and helpful. Food and beverages has enough choice and served with warm hospitality.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteAmsterdam to Jakarta
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Flight attendant was very helpful and friendly"

(Indonesia)

Verified Review | Flew from Jakarta to Amsterdam via Singapore. Flight was nice and on schedule. Mineral water and blanket provided on each seat, amenities such as socks and eyes cover also provided. Enough food and beverages with good choices. Flight attendant was very helpful and friendly. It was my second flight from Jakarta to Amsterdam with Garuda Indonesia. WiFi connection was enough and kept me online during the long haul flight.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteJakarta to Amsterdam via Singapore
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"I enjoy flying Garuda Indonesia"

(United States)

Verified Review | Jakarta to Tokyo return. I enjoy flying Garuda Indonesia. They have friendly ground staff and cabin crew. I always get the feeling of 'home' every time I fly with them. One time I left one of my thing on the lounge, and one of the staff went and looked for me.
AircraftA330-300
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteJakarta to Tokyo
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Seat comfort was perfectly acceptable"

(Indonesia)

Verified Review | Palembang to Jakarta on GA105, the third flight of the day. Boarding was announced 5 minutes early, and we departed on time. Crew were good but rather distant - they were very busy serving 150 passengers food and drinks on the 50-minute sector. Seat comfort was perfectly acceptable for such a short haul flight - a good amount of legroom, seat width that's as to be expected from a 737. Food and drinks were a step up from my outbound flight out of Jakarta - the mixed nuts were replaced with a small roll of cake. IFE, although not very responsive, had a decent amount of content similar to Garuda's widebody IFE offering.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RoutePLM to CGK
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"boarding process is again seamless"

(United Kingdom)

Verified Review | I flew Jakarta to Amsterdam via Singapore on September 20th. Upon arrival at Jakarta Terminal-3 I was met by the Garuda First Class Team and they helped prepare all the necessary formalities including check-in. Check-in process was seamless and I was guided through fast track security and immigration The First Class lounge is very spacious and the selection of food and drinks was excellent. The boarding process is again seamless and the on-board service is 5 star plus and the crew were very attentive as usual. On the return flight from Amsterdam to Jakarta on September 25th I received the same excellent service. Both the outbound and inbound flights were on schedule. After arriving in Jakarta I was met by the Garuda First Class Team at the aircraft door and was brought through formalities and on the road with my luggage in less than 15 minutes. Great service, however I just heard that from the end of October 2017 that Garuda will no longer be providing First Class on the Jakarta to Amsterdam route, what a shame.
AircraftBoeing 777-300-ER
Type Of TravellerSolo Leisure
Cabin FlownFirst Class
RouteJakarta to Amsterdam via Singapore
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"Seat comfort was top notch"

(Indonesia)

Verified Review | Flew Jakarta to Palembang on GA112 on the 22nd of September. Our plane was a well-maintained, Sky Interior 737. Seat comfort was top notch, with generous padding and comfortable headrests. Seat width was inadequate, although to be expected from a 737, while pitch was well above industry average. Crew were again nothing short of exceptional, and almost every one of my flights with them met or even exceeded my already high expectations for GA’s service delivery. IFE was perfectly fine, even for a medium haul international flight. However, the food suffered a major setback from my last short haul experience with them - what used to consist of a piece of bread and cake with mineral water is replaced with simply a piece of bread and mixed nuts. The mineral water is gone, although these can be requested from the crew. However where Garuda skimps in quantity, it compensates in quality. The bread was very good, as were the mixed nuts. All in all a very good experience, and would fly with them again given that they don’t make further cuts to the experience.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteJakarta (CGK) to Palembang (PLM)
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"not very baby friendly"

(Indonesia)

Verified Review | Jakarta to Surabaya. Never had a problem with Garuda before, but since I just had a baby, I found out that Garuda is not very baby friendly. One thing that's really inconvenient is they can't bring your stroller after you landed. You need to take it on the baggage claim. Ground crew say you can, turned out the stewardess don't know anything about the common practice of delivering a stroller.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteJakarta to Surabaya
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no