Garuda Indonesia

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 918 reviews
8/10
5 star Skytrax Rating
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8/10

"always enjoyable with Garuda"

(Singapore)

Verified Review | I flew from Singapore to Surabaya on Garuda Indonesia GA 855 and returned with GA 854. For Singapore to Surabaya flight, the flight departed and arrived on time. But for the return flight, there is 1 hour and 40 minutes delay due to electrical problem with the plane which make all the passengers on board going back to the boarding gate and in the end, the aircraft was changed. The aircraft was clean and the seat was comfortable. The food was also very nice and delicious. The cabin crew, ground staff was very kind and polite. The In Flight Entertainment was quite responsive for both flights and the content was quite a lot for approximately 2 hour flight. Overall, it is always an enjoyable flight with Garuda Indonesia and will fly with them in future.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSIN to SUB
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"snacks and complimentary drinks offered"

(Indonesia)

Verified Review | Garuda Indonesia flight GA348 From Surabaya to Denpasar Bali. The flight departed and arrived on time. Staff at both check in and boarding gates were very friendly and helpful. This is a short flight around 40 minutes. There were snacks and complimentary drinks offered for this flight and the cabin crew was professional, efficient and friendly. Seat was very comfortable. The IFE was not very responsive but the content was a lot for this short flight. Overall, It is always a pleasure to fly with Garuda Indonesia.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSUB to DPS
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"it was an excellent experience"

(Australia)

Verified Review | We bought the tickets a month before of the flight during a promo sale so we got the tickets at much the same cost as the low cost airlines. Some of the advantages about Garuda are that it departs and arrives at better terminals than the low cost airlines, and the schedules are more convenient. The seating was comfortable, and the meal was good. Wine was served. We asked for wheelchair help. That was offered at both ends and really well done. Overall it was an excellent experience flying from Kuala Lumpur to Jakarta.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKUL to CGK
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"professional and courteous cabin crew"

(Canada)

Balikpapan to Jakarta with Garuda. Overall not bad, complimentary meals were decent, professional and courteous cabin crew, seats weren't a problem and the bus which took took us out to the tarmac to board the plane was fast. We departed on time and arrived on time too and with all things considered I have no complaints with this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBPN to CGK
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"very friendly and efficient"

(United Kingdom)

Verified Review | Flight GIA87 left London Heathrow pretty much on time which was good considering the flight time to Jakarta is 14 hours. Seat was comfortable and I didn't experience numb-butt which I often do on Emirates flights. Aisles on this B777 were wider than EK with 9 abreast seating instead of EKs 10. Video screens were smaller with less choice than on EK but the sound was very good. Had three meals, dinner, full breakfast and a light snack before landing. Cabin crew were very friendly and efficient. Landed in Jakarta on time where I transferred onto GIA418 (A330) to Denpasar. Again, flight left the stand on time but we got held in a queue due to bad weather. Once airborne a delicious meal was served by smiling cabin crew. Landed in Denpasar on time and my luggage took just ten minutes to reach the carousel in the arrivals hall.
AircraftBoeing 777 and A330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to DPS via CGK
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"always a pleasant flight"

(Singapore)

Verified Review | Kupang to Singapore via Jakarta and Surabaya on Garuda Indonesia, Economy Class, flight GA448 and GA832. The departure was delayed half an hour but arrived on time on Jakarta. The flight attendants were very friendly when serving us. I received 3 meals, two of which were breakfast and lunch and the other one was a snack. Overall, the food and the snacks were delicious. Staff at Check-In and boarding gates were welcoming and warm. The seat was very comfortable. The IFE content was very good and a lot for short flight but touchscreen had very slow responsive and I think this is the area Garuda has to improve on. Overall, it is always a pleasant flight with Garuda.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKOE to SIN via CGK
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"streets ahead of QF and CX Business Class"

(Australia)

Verified Review | Sydney to Bali on Garuda Indonesia in Business Class. This was a promo fare and extremely good value for money. The A330 was very new - it still had that new aircraft smell. The business class cabin is configured 1-2-1 across. The seat is well designed and very comfortable with a touch screen control to move the seat to a variety of pre-set positions or adjusted as required. The seat set-up has a separate touch screen controller for the IFE which can additionally be controlled on the touch screen monitor. Due to the fact the aircraft was positioned at a remote gate in Sydney, we had to be bussed to the aircraft which is never a pleasant experience anywhere in the world. The terminal holding area for the bus boarding was full to overflowing with several other flights departing at around the same time – chaotic would be being generous. However, once on board this was all forgotten as we were enveloped with the warm, friendly and professional embrace of the crew. This trip was the first time that I had flown on GA and I did have my reservations, however these were very quickly dispelled. Our crew were attentive without being intrusive, polite and eager to be of service, immaculately presented – a true credit to GA’s training and service standards. On boarding we opted for a pre-take off Champagne (Billecart Salmon) and continued with this post-take off. How could we not have a great flight after such a start? The lunch service was quite simply second to none – streets ahead of QF and CX Business Class and comparable with SQ. It’s fully a la carte (no trolleys ever in the cabin). The glassware is full size not some silly miniature airline imitation of restaurant glassware which was truly a most wonderful surprise. My only comment on the service is that the crew perhaps need to be advised that when pouring wine, less is more. Given that the glasses are quite large, and that 1 in the air is equivalent to 2 on the ground, filling the glass to ¾ full was a bit too much, however I valiantly consumed all that was poured for me. My only criticism is a rather poor selection of English language movies. Given that most airlines these days have on offer hundreds of movies to choose from, I thought the movie selection was quite limited and was thankful that I didn’t have a 24 hour flight to take. I would rate this flight and the GA Business Class product 10 out of 10. If the pricing is right, GA will be my carrier of choice to Europe in the future.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSYD to DPS
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"experience was first-rate"

(Australia)

Garuda Indonesia from Denpasar to Sydney overnight on GA714. The flight was delayed half an hour but arrived on time. The business class cabin has been recently fitted with 180 degree lay-flat seats in a 1-2-1 layout which were exceptionally comfortable and private. In flight service was impeccable with superb food and drink offerings including a great Billecart-Salmon NV rose and a De Bortoli botrytis semillon. In-flight entertainment was limited but of good quality, more than enough for the flight duration. The overall experience was first-rate, in particular the seat comfort.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteDPS to SYD
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"positive experience for a very good price"

(United Kingdom)

Verified Review | London Heathrow to Jakarta in Business Class and another pleasant flight with Garuda Indonesia. From checking in my luggage, all the way to the premium arrivals service for premium passengers at CGK. Ground crew went over and beyond their call of duty to check in my oversized luggage for me. Third party lounge was okay-ish in terms of service. Flight crew very balanced between professional and warm/friendly, greeted me by name, and very efficient too. The in-flight chef later approached me for feedback, told him everything was superb (it really was), even though he told me the dessert I had ordered was actually not as colourful as he planned it to be, but was fantastic regardless. For the "Stars" IFE, it was good to see new films on the list, enough to keep me occupied. The music collection has a variety of genres and artists from many different places, but I'd like to see some more. The Premium Arrivals Service at CGK allowed me to sit down and have some snacks/soft drinks whilst the ground crew retrieved my luggage for me. All the positive experience for a very good price, and I look forward to my next journey with them.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLHR to CGK
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"flight attendants were friendly"

(Indonesia)

Verified Review | Jakarta to Manado with Garuda. I loved the flight - the cabin looked new and the sky interior was very pleasant. The flight attendants were friendly when we talked to them. The meal was good but a small portion but they also gave us some biscuits and more drinks. The IFE does need more movies so I didn't use it much. The inflight magazine is good.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCGK to MDC
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes