Garuda Indonesia

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 590 reviews
8/10
5 star Skytrax Rating
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10/10

"very friendly and kind"

(Indonesia)

Verified Review | Manado to Kakarta. The flight was really smooth. Cabin crew fantastic, very friendly and kind. Still put their service to the top notch. They provide good food also equipped with plenty of drinks choices and drinks offered frequently. The inflight entertainment was pretty good too.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteManado to Jakarta
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"lack of consistency in the service quality"

(Indonesia)

Verified Review | Flew Haneda Tokyo to Jakarta. I often fly Garuda, I notice the lack of consistency in the service quality. In this flight I'd say I experienced one of the worst. Prior to take-off the male FA closed the overhead compartment leaving part of amenity plastic bag dangling, despite a few rounds of take-off preparation checking by FAs, nobody noticed it that I had to warn him as it may increase the chance the compartment will open during take-off. From his response, I'd say he did not seem to understand the importance of the issue in view of safety. He also lacked basic skills in service, when serving food it seemed like he was doing it for the first time and was very clumsy, eg: giving me a cup of tea with sugar but no stirrer.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHaneda Tokyo to Jakarta
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"made me feel truly at home"

(Indonesia)

Verified Review | Overall it was a smooth flight from Jakarta to Osaka Kansai. The FA's were efficient, attentive, made me feel truly at home. The after take-off snack of fusion of udon served in laksa-like soup was great. Unfortunately no more freshly squeezed orange juice available onboard, which was one of the unique features of Garuda Indonesia business class. They should consider bringing it back in particular for breakfast service. The selection of movies needs improvement, in particular the frequency of updates. As a frequent traveller with Garuda, I found it very boring as I have watched all that I like in the past few months.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteJakarta to Osaka Kansai
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"departure was delayed"

(Indonesia)

Verified Review | Denpasar to Jakarta. The check-in was hopelessly bureacratic, lots of ground staff chatting and smiling but the so-called baggage drop took longer per passenger than most full check in. The departure was delayed. Again everyone smiling and happy.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteDenpasar to Jakarta
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"on-board service - 5 star plus"

(United Kingdom)

Verified Review | I flew Jakarta to Amsterdam via Singapore on August 24th. Upon arrival at Terminal-3 in Jakarta I was met by the Garuda First Class Team and they helped prepare all formalities including check-in. First Class lounge is very spacious and the selection of food was excellent. Again when boarding the aircraft it is nice to be referred to by name. The on-board service to me was 5 star plus and the crew were very attentive as usual. On the return flight from Amsterdam to Jakarta on August 28th I received the same excellent service. After arriving in Jakarta I was again met by the Garuda Frist Class Team at the aircraft door and was brought through formalities and on the road with my luggage in less than 20 minutes. What a great service. Additionally the free WI-FI service was good with excellent connectivity.
AircraftBoeing 777-300 ER
Type Of TravellerSolo Leisure
Cabin FlownFirst Class
RouteJakarta to Amsterdam via Singapore
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"the IFE was horrible"

(Indonesia)

Verified Review | Jakarta to Sydney via Denpasar. On the departing leg, the service was good, food was OK but the IFE was horrible, only a few good movies and the rest old movies. Baggage come out quickly in Sydney. However on the returning leg, there was several unexpected events. During check-in in Sydney, the staff checked my baggage as Priority and didn't tell me. So when I arrived in Jakarta I was confused, only to know later it was in the Premium Luggage Service. During the flight, I was a very dry, terrible rice with meat. I complained to the FA and to my surprise she offered me another portion that was a lot better.
AircraftA330
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteJakarta to Sydney via Denpasar
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"reduced its in flight service"

(Australia)

Verified Review | On our recent flight to Jakarta from Perth I was shocked at the level of onboard service. The service, save for a meal and drink choice, is equal to low cost carriers. I am told that GA has reduced its in flight service level for budgetary reasons. No welcome juice or water, no welcome towel, no menu, no pre dinner drink service, no spirits, only beer and wine during meal service, no tea or coffee service was offered, one has to ask. No refresher towel before landing. On a positive note, the crew are fantastic.
AircraftBoeing 737
Type Of TravellerBusiness
Cabin FlownEconomy Class
RoutePerth to Jakarta
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"staff is very friendly"

(Indonesia)

Verified Review | Surabaya to Denpasar. The flight was pretty good, but the snack served is terrible. The snack is consist of bread, mineral water and nuts. The bread sandwich which consist of beef tasted very terrible. The staff is very friendly towards us and the service was quick
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteSurabaya to Denpasar
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"service exceeded my expectation"

(Hong Kong)

Verified Review | London to Shanghai via Jakarta. The service quality provided by Garuda Indonesia was impressive. Although the departure was delayed for hours due to technical problems, the cabin service exceeded my expectation. Flight attendants kept smiling all the time and attentive to all requests. The 3-3-3 configuration in Boeing 777 was spacious. Dinner and breakfast were around edible, but the in-between snack was brilliant. What amazed me is the extraordinary transfer service at Jakarta Airport. I have a 5 hour transfer and I was invited to the Business Class Lounge, where refreshments and beverage were served. Definitely will fly with Garuda again.
AircraftBoeing 777-300 / A330-300
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLondon to Shanghai via Jakarta
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Cabin service wonderful"

(Indonesia)

Verified Review | Surabaya to Jakarta. Check in counter was empty so took 5 mins to finish the formalities. Boarding started at 05.45am then pushed back at 06.10am. I was greeted by the FA at the door and shown to the seat. No WiFi and no Boeing Sky interior. Cabin service wonderful with plenty of smile and very attentive. Landed early in CGK at 07.25am from original schedule at 07.50am. Overall Garuda Indonesia still maintaining their excellent service and prepare to go extra miles even they are currently in financial glitch.
AircraftBoeing 737-800
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteSurabaya to Jakarta
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes