✅ Trip Verified
| While the overall trip was amazing, many aspects fell short. Upon checking in, I learned that 5 out of 8 passengers in First class had upgraded. As a full fare F passenger, I was disappointed because not only I ended up paying a lot more, but also I'd be in a packed cabin translating to less personal attention by the crew. The difference was full fare F passengers were personally escorted to the lounge and onto the plane. The lounge at LHR was very crowded. I had a reserved table waiting for me at the lounge and I was able to use the shower for free. However, champagne was not complimentary and I had to pay GBP6 per flute if I order one. Boarding was fantastic as I boarded before it began and I was offered champagne right away by the fantastic crew. They had 2 types of champagne on offer and I ended up trying both during boarding. I saw my neighbour had red and white wine - so I assume you can pretty much order whatever drinks you'd like. It was obvious the crew were slightly overwhelmed as 1 crew kept on addressed me by the wrong name on 2 occasions. She was apologetic and I had no problem with it. I received a kit with very mediocre content (worse than the kit I got when traveling GA J a year before). However, upon landing, I was given the proper F kit by the ground staff and I was informed they ran out while in London. This might sound trivial, but I ended up noticing things like these when I was flying First. The service was nothing short of spectacular, crew went above and beyond from preparing a wine tasting session (GA had 6 different wine) to sharing holiday stories. Meals were also good. I found the seat to be very comfortable for lounging and sleeping (a duvet was provided for turn down service). IFE could use more selection on movies and complete seasons of TV shows. Arrival service was another major let down for me. Despite receiving a confirmation prior to the trip that I could use their J lounge for a shower after landing in Jakarta (they could not grant me access to their F lounge which was odd considering they granted passengers access when they have a connecting flight even on non-GA flight), I was disappointed to learn upon landing that I could only use the arrival lounge. It was barely a lounge, it was more of a room with small seating areas for F/J pax to wait for their luggages plus 1 shower stall. They did not have a towel in the shower room and nothing could be done by the clueless staff manning the lounge. Overall, GA's F was a very solid product, but I would not pay full fare to fly on it.