Frontier Airlines

✅ Trip Verified | This is the worst airline in history, I've seen them do this to others for having massively oversized bags but never for my backpack until now. During the boarding process of this flight and only this flight in my history with Frontier, the boarding attendant told me my bag was too big and commanded me to go and pay for a carry on. I don't like being confronted and told that I have to do something, especially when the boarding agent got in my face and violated my personal bubble. He was aggressive and when I fit the bag in box he still told me it wasn't good enough. So I asked to speak with a manager and was told there wasn't enough time to do so before the plane took off. So I had to pay 100 dollars additional for absolutely no reason other than a confrontational employee. I fit my bag under the seat no problem when I got aboard the plane. I even flipped the bag to the side and it fit in the container sideways.

✅ Trip Verified | I had a round trip from Houston to Las Vegas, Houston Frontier staff showed up late so checking in bags was slow, after getting past TSA they were late boarding to the point where they tried to close out zone 4 forgetting them. Seats are uncomfortable. Now leaving Las Vegas back to Houston was the worst of the worst with Frontier Airlines, first they had long lines on every bag check in, even an outside one where the outside staff basically clocked out with people in the line and walked away making them go inside with the line getting longer, now we had a 6.05am flight, that’s was our boarding time, we were there an 1hr ahead but at 5.30am their system supposedly shut down and wasn’t letting them check anybody in so they forced us to switch our flight, didn’t get us a hotel room so we stayed at the airport until the next day just to run into more problems with baggage drop. First off the computer cut off and started messing up again and we then got told two different things on bags, where we had to pay for a check bag and our personal item which were normal size backpacks but said they were carry on but back in Houston got told differently. This is the worst airline I have flown and I would not recommend it to anyone!

✅ Trip Verified | The plane hasn’t taken off yet and I already know this is mediocre airline. The flight was delayed more than one hour because of some mechanic problem, which doesn’t make me happy, who wants to fly on a plane with mechanical problems. Also, you check the dimensions of you personal item and it meets the measurements, when you arrive to the gate they asked you to fit the bag in square, and mine did not fit, so I had to pay $100. I only hope is a smooth flight, but they lost a customer already. Keep taking advantage to whom pay you. It is really sad these so called “low cost” airlines exists what a shame

✅ Trip Verified | People were forced to either pay the 100$ carry on fee or throw away enough things to let their bag fit in the space without forcing it. Plane was switched an hour after scheduled flight time and different gate assigned. No services or compensations for any of the inconvenience. No in flight entertainment, just pure trash.

✅ Trip Verified | Extremely rude staff at the airport! I was charged $100 for my case that fit into their box because "you can't stuff it in like that". Ridiculous!

✅ Trip Verified | Worst customer service starting from luggage check-in till end. What is the point of having staff if we need to do all the check-in process. Never flying in this airline again. Gate changed too and flight was delayed. Highly not recommended to anyone.

✅ Trip Verified | Let’s start with I have been trying to get a hold of a representative either chat or telephone and to my surprise no luck. I’ve been hung up on four times, no one has ever answered my chats. So how do you fix something if you can’t even get ahold of anyone.

✅ Trip Verified | Had the flight canceled due to mechanical issues. Understandable to cancel. I swapped my ticket to go from DFW to DEN then DEN to PHX. However, I asked for a hotel voucher to go rest since I have nowhere to go and my flight is now nine hours away. I have a spinal issue where I am in extreme pain constantly and would like to lie down and feel better. Still over 4 hours have passed and have not received one. Spoke with the front desk agents that were very nice. However, their superior has been ignoring their messages and calls. I’m sitting here writing the review right now as I am still waiting for something which will be completely worthless at this point. I am so unbelievably frustrated with how the superiors behave towards their customers by completely ignoring them when there are cancellations. It seems they don’t care one bit about the people that fly with them. If I could have gotten another ticket with a refund I would have. However, I bought the ticket over a month ago for a cheap price and now the flights were 5-10 times the price I originally paid. It shouldn’t be my problem to solve when they have issues and if they can’t accommodate things quickly or efficiently I shouldn’t be made to suffer. I understand this happens sometimes but there should be some better protocols than we will refund you the small amount you paid or change your flight for you and you’re on your own for anything after that point. It’s just ridiculous to be going through this especially when someone is suffering from a medical condition and can’t do anything but wait in the airport or pay for my own hotel room.

✅ Trip Verified | I have booked my flight through Frontier last December and the flight got cancelled, they gave me a voucher for that amount, I have booked my flight again with the voucher and had to cancel due to unforeseen circumstances, they haven't returned my voucher and haven't returned back my credit card pay

✅ Trip Verified | I usually have had great experiences while flying Frontier but this was the worst experience I have ever had with an airline. My bag fit in the personal item container before boarding and I was charged 100$ when it clearly fit in the sizing slot. I have never had an issue with this bag in the past on Frontier. The seat had crumbs on it and the window was greasy and covered in finger prints from the person before. There was no way that the plane was cleaned before the flight. I wanted to talk someone at the front desk for Frontier at MSP about the issues but the front desk was closed. Absolutely ridiculous.