Frontier Airlines

Not Verified | This airline should be banned. 3 flights back to back all are delayed. 4 hours, next one 2 hours and last one 2 hours again. Came to Orlando at 1.30 am after 2 hour delay and waiting for luggage another 45 mins. They penny pinch you for everything. Stay away from this airline. Disgusted.

Not Verified | Absolutely terrible! Booked a flight today and it came to 273$, once I go book it then says 303$. Can’t get ahold of anyone! Went on a trip before and the flights kept getting delayed so they gave us vouchers to use next time we fly for 50$. Go to use the voucher today and it doesn’t work. It says it had to be used within 90 days. I’m sorry I can’t go on vacations or book every 90 days. So basically you gave us something that we couldn’t use. Stayed on hold for 2 hours today just for someone to pick up and hang up. So I call back got some one who does not speak English. So I call back, now I’m on hold for another hour! The customer service sucks, that’s what I get for trying to be cheap! I regret it I can tell you that. Can’t wait for my discount den to expire.

✅ Trip Verified | They are a swindler of an airline. I booked a flight that THEY rebooked me from and told me that I can either accept the new booking or cancel for travel credit. I cancelled it for travel credit but they rebooked me on the other flight anyway, which was not the option that I chose Then I cancelled it, took the cancellation fee ($120) hit so that I could book a different flight path with the credit. When I put in the travel credit through their checkout for the new flight, they also asked for my credit card information, which I understood, a lot of companies do just in case the credit is not enough or it is expired or something, but they changed the full amount to my credit card instead! After I saw the charge on my credit card, I tried to use their chat feature on their site and told them I was charged to my credit card instead of the travel credit, and they said that they cannot make a change to a paid reservation even though the error was on their side. I also trying to contact Chase because that was the card I used to fill a change back but Chase said that I have to talk to the merchant. So I am out the original amount that I paid for the first flight that was changed and this flight. It is so bad and the review are so terrible on here that I don't even want to fly with them and booked another flight with Alaska just so I would not have to start my trip off with such a terrible experience.

Not Verified | Customer support is horrible. My Credit Card was charged twice while purchasing tickets and it was impossible to get assistance from the airline. Because their support staff is apparently severely understaffed. I tried calling support the minute they opened in morning (multiple days) only to hear "please call back the lines are busy. When I finally was able to get a position over the phone (meaning...not disconnected because they were to busy), the call timed out after 1 hour. I contacted online support...only to find out that if you don't keep an eye on the chat, when the rep finally does respond (for me took about 45 min) if you are not looking at your browser and don't respond inside of a few minutes, they will say "you must no longer be there" and the support session is disconnected. So it is important to keep an eye on the browser window (which has no notification bell on the chat, come on, get a web dev to fix that). One would think, Frontier is doing everything they can NOT to assist their customers.

Not Verified | By far the worst! I've never been the one to write reviews, only read them. Please do not risk with Frontier, regardless the price. My ticket was cancelled and only received partial of the refund. I called trying to get information and currently on hold for 4.5 hours, and with three different phones. I tried the online chat and was also waiting for hours. July 2022 similar situation but due to lost of family member. I lost a total of $239.92 and could not get in touch with anyone. Again do not risk it.

✅ Trip Verified | I left Colorado on the 29th of Oct with a bag and my service animal. I had to check into my flight almost 4hrs before take off due to me having a service animal. I arrived in san Francisco the same day at approx 11pm California time, I attempted to retrieve my bag only for the agent in frontier baggage claim to admit to me that they left my bag in Colorado. She filed a claim for me and stated that someone will contact me about my bag. The next day my flight for Hawaii took off and I still didn't have my bag. I landed in Hawaii to a voice-mail stating that my bag had arrived in San Francisco. I stated that I'm currently in Honolulu Hawaii. The agent then caught an attitude and stated that I need to come back to san Francisco to get it. I stated that it's not possible because I had just moved to Hawaii. So I provided my address here in Hawaii. She states that my bag is being sent to Atlanta to their central baggage claim. A few days pass and a guy for frontiers central baggage claim calls and states that he has my bag but it's ripped open and he will be sending it via fedex - that was on the 4th November ... it is now the 15th and I've received multiple delays, attitudes from all frontier agents and even ignored completely when it comes to receiving my package or filing a claim against them. If it's possible do not fly Frontier.

✅ Trip Verified | I had booked a daytime trip from PDX to BWI (8am-7pm) a couple of months in advance. A week after booking, I got an email notifying me of an itinerary change, and my daytime flight had turned into a redeye arriving the next day (7pm-6am). I was given the option to choose this new flight itinerary at no extra cost or cancel for a full refund. I chose to cancel. I received an email saying my refund was being processed, and then 20 minutes later received an email confirming my booking (for the redeye). I tried calling, but the number on their website would not connect. I spent two hours on chat, and found that my reservation was indeed still standing. Finally got it actually cancelled. It felt super scammy and like they were hoping I'd just give up and accept the new flight with the terrible hours that didn't even arrive on the day I needed to arrive. I'll never book with them again. I'd rather pay extra to fly with one of the other airlines I've never had trouble with before.

✅ Trip Verified | Purchased a ticket to leave 2:06 arrive same day. Frontier emailed me saying flight schedule changed to leave 11:38pm arriving next day and gave me options to change flight to new time sent or refund. I chose refund, got a email confirming refund then 30mins later got an email confirming new flight to leave at 11:38. No one picks up the phone. No one Responds to emails. Pointless, never again!

✅ Trip Verified | This was the worst flight I have taken! I had heard terrible things about Frontier, but I did my research ahead of the flight. I purchased a carry-on that was in compliance with the bag dimensions provided on the Frontier website. The sole purpose of doing so was to avoid carry-on fees. Well, that failed. When arriving to the gate, the gate staff was extremely unprofessional. One of the ladies was arguing with customers while the other was just flat out rude, telling almost half of us that we would have to pay a $99 carry-on fee. Although my bag was within the dimensions, I was charged that fee. I did not argue because I saw how other customers were being treated. Of course when I was on the plane, my bag fit comfortably under the seat in front of me, but this is no surprise. I will never fly with Frontier again. I do not care if the flight is free!

Not Verified | Their carry-on bag policy is a joke. It's all about charging a person $99 per bag when you get their gate. Their policy has your bag so small that if it's anything more than laptop bag or a purse you'll be paying extra. Their gate customer service reps are rude and aggressive. It's like they get paid a commission to charge you the extra fees. Our flight was delayed solely because they were collecting fees from passengers. Fortunately, I wasn't carrying a very big bag but the rude agent asked if I had any personal items in my medical bag (which is exempt from being counted as a bag), that she was going to charge me if I did. She didn't inspect the bag, I assume, because we were 30 minutes past the departure time. I dislike Frontier now. I used to love them and their prices.