Frontier Airlines

✅ Trip Verified | Late, delayed, rude service all around, tiny seats, very rude and unnecessary comments towards other customers in line. Charged $100 for a backpack that fits under the seat easily- not worth your savings. Don’t even remotely consider this airline. Would rate less than 1 star if possible

✅ Trip Verified | I bought a ticket to fly to see family. Then my son ended up in the hospital with RSV. I was promised that I would get my $503 back that I paid to move my flight. Now they are refusing. Lack of moral, dishonest, lacking integrity and humanity.

✅ Trip Verified | I purchased a flight for my sister (who needs a wheelchair) to fly to Las Vegas (from DFW) on November 22 and to return to DFW on November 29th for the Thanksgiving holidays. The ticket was purchased and confirmed on Sept 3rd. Then Frontier sent out another confirmation on Sept 22 and they had surreptitiously changed the return flight to DFW with no warning and no indication on the email that the original return flight had been changed. Instead of departing Vegas at around 11:24 AM (original time), they moved her to a 6:33AM departure time. It is impossible for my wheelchair bound sister to have gone at that time given that we live outside of the Las Vegas area. It took several hours to reach a human at Frontier (after passing through all the "bot" gate thresholds) only to be told that they had the right to change our flight without notification. Fortunately I am a frequent flyer on American and was able to purchase for her a one-way ticket on American with my miles. I will never fly Frontier airlines again. They may be low cost, but the other "cost" of inconvenience, missed flights, hotel stays, etc could have ended in unmitigated disaster. Fortunately, we caught their "covert" email in the nick of time. so my message to flyers: Buyer beware. You get what you pay for on Frontier and it is simply not worth it.

✅ Trip Verified | This is the worst airline ever. They have a 4 hour delay PHL to FLL. Minimal staff to answer questions. Telling customers they’re not entitled to a refund when the Frontier website/Legal Section specifically says refunds will be given if more than a 3 hour delay. Not an isolated incident. I had the same problem on a flight from FLL to PHL last week a 4 1/2 hour delay I’m retired military. The 3 times I flew into Afghanistan were easier than flying Frontier. Avoid this airline at all costs; take the train or the bus.

✅ Trip Verified | Worst airline ever. Save your money. Do not travel on Frontier! This was my first and last flight with them and I believe 90% of the people on this flight 1362 to FLL feel the same. Flight was delayed twice for hours. Instead of making up for the inconvenience, they charged almost every single person $99 each for their personal bag, even a backup. The manager called 911 on a lady because she came up with zone 1 and that wasn’t her zone and I guess she didn’t want to repeat herself. Horrible customer service. They made so much money off of us today because we didn’t want to be stuck in ATL. Never ever again

Not Verified | We booked tickets to see our daughter in Seattle for her birthday as a surprise. Due to a conflict, we had to cancel them. Since most airlines allow you to cancel within 24 hours, I thought we would get a full refund. As it turns out, their policy is that if you are less than 7 days out, the ticket is non refundable. We were 6 days out. That in itself is BS. Then when trying to contact them to discuss the matter you ONLY have the option to chat with a BOT, and then with an agent. I did get through to an agent but she could only repeat their policy and would not let me connect with a manager. I have had a lot of issues with Frontier over the years but now I am done. This airline puts zero value on customer relations. Looking at all their terrible reviews on this website it's remarkable that they are still in business.

Not Verified | We had a group of 9 people going. to cancun for my 50th birthday. 2 weeks prior to date Frontier cancelled 2 of the 9 flights as they overbooked, my friends had to rebook with Southwest and pay a lot of money out of pocket. The day before the departure 5 of the remaining 7 were able to check in online and obtain boarding passes, 2 my daughter and her boyfriend said there were flight restrictions and to see attendant to check in. Day of flight we approached attendant and they refused to let my daughter fly stating her passport was not acceptable and wouldn’t even look at her boyfriends passport. When asked what could be done I was told to see what TSA said about the passport. We spoke to a Team leader for TSA whom said it was acceptable, when we told this to the attendant along with the TSA team leader the Frontier supervisor said it was his decision and he was not allowing them to fly. We then hurried down to Southwest airlines and had no issues getting a flight with them nor a problem getting through TSA, immigration at Cancun or getting on returning flight with Frontier in Cancun or customs at ohare on our return. The frontier flight to Cancun was completely full even though my daughter and her boyfriend were denied their flight. How is this possible unless they overbooked and used my daughters passport as an excuse or were discriminating against my daughter due to her being hispanic. When our travel agent contacted Frontier they said documentation was unacceptable then they said she was a no show. We lost over $600 due to this issue. Never use Frontier. In addition on our flight back my husbands and my seat were double assigned. What a mess.

Not Verified | As I write this, me and my family are stranded in Miami, and will be spending the night in the airport terminal, thanks to this farce of an airline. Chronologically, we first were charged for baggage that was, until recently, quite acceptable as carry-on. This alone wasn't an issue - The fact that their website wouldn't process the transaction was. Until it did. And the staff didn't accept it, instead insisting on charging a second, higher, fee, while simultaneously agreeing that we HAD paid. That was the start. Our first flight was late by two hours, which in and of itself wasn't much of a problem. Except the connecting flight was also two hours behind. Then four. Then canceled after a mechanical fault was found with the aircraft. The first thing the staff did, which clearly was important, was promptly inform us all that no recompense was, or would, be on offer. And that we were to deal with it ourselves. Right now, that leaves us, a group of four, and the remaining other passengers, stranded in the terminal after the employees promptly left. Save your money. Fly with anyone else, lest their problems be dumped on your head, and your family ends up stranded on the other side of the country, as mine is.

Not Verified | This was the worst experience I've ever had while traveling. I genuinely think it took 10 years off my life. I arrived for a flight that was supposed to depart at 8 am. However when I got there to check my bags, nobody was there and there was a paper sign saying my flight has been delayed until 1:57 pm. So that’s 5 hours. But it’s not only the delay that made me upset. it’s the fact the app did not say a thing about it being delayed and when I finally did get notified, it was 7:50am. How does that make sense? Then it made me miss my connecting flight and there were no others that day so I can’t get home. They did refund me but not without being rude and completely unhelpful. Who knows if that will actually even go through.

✅ Trip Verified | Frontier is the worst airline ever. I purchased a ticket for my daughter to fly home from college on Expedia for $137. Somehow my name got on the ticket instead of hers. I spent forever trying to call/chat with an agent. When I was able to get one on chat they told me it would be $524 to change the name on the ticket. I was able to purchase a new one with United for $425.