Frontier Airlines

✅ Trip Verified | I’ve always said I’ll never fly Frontier again after every flight but this was the straw that broke the camel’s back. On December 6th, 2022 I was on a night flight from Houston Texas to Denver Colorado, departing 21:05pm CST, arriving 10:43pm MST. After paying extra for extra leg room at the front I was subjected to what seemed like the brightest light on the flight. After the first 30 minutes to 45 minutes it was clear that the light was needed for flight attendant purposes which is understandable, majority of the time the light was left on. As a result I ended up wearing my hoodie backwards to shade my eyes from the light. Obviously there was no way I could duck down behind the seat but as a paying customer I shouldn’t have to. The picture below clearly shows the reason the light was kept on majority of the time was because a flight attendant was reading a book. Also attached to this review is a picture of what it could have looked like if the light was not on. We all know Frontier Airlines is terrible but it seems that regardless of how much you can pay for comfort Frontier will find a way to mess it up.

✅ Trip Verified | I had a flight that was heading into a hurricane, and after all my accomodations cancelled on me I was told by Frontier that I would get a flight credit issued to me, but I had to send an email for it, whatever. I submitted a form and got a response relatively quickly saying they would issue me a credit. Amazing! But then nothing. I got no follow up, no flight credit code, nothing on my account. I spoke to chat and they said they couldnt help me. I spoke to a manager on chat, she had me on the chat and was essentially telling me their systems were my problem, and then at some point just left the chat on me. No word or anything, just up and left. I waited for 30 minutes messaging every few minutes and got nothing. I have never had such a bad experience with any support team ever. period. At this point I feel I am being robbed, they promised a credit and now wont deliver on it. Stay away from this airline.

✅ Trip Verified | I was leaving from Denver and they were fairly helpful. They felt the need to send my luggage in another plane which I don’t think should’ve been necessary because I had time to pay and make it through TSA. I landed in St. Louis and was told I need to ask the frontier airlines desk when to come in for my luggage and I was told, after the lady at the desk began ti act annoyed with me, “I don’t know. Probably around this time tomorrow,” even though she had a computer in front of her to tell me what time the next flight would be arriving at. I came back at the time she told me to and none of the frontier reps were there to help. I had to go tio the information desk to find out that they had another flight coming five hours after I had come in looking for my luggage and a flight left about an hour before I got there. There was poor communication and horrible attitude in the part of the frontier staff and I highly recommend you don’t fly with them.

✅ Trip Verified | One of the worst airlines I've flown with. My flight was changed from 1 day to another, I had to stay in Seattle and pay for a hotel. The same day of my flight that flight was delayed by an hour then my connection flight was delayed for 7 hours. After I had to wait 9 hours so that was more than 12 hours in the airport with no explanation. There was no way to talk to someone over the phone, only by a chat room and they will not do anything to compensate us. They just have the audacity to cancel and change flights without giving any explanation.

Not Verified | We will never ever fly Frontier again. The worst experience in my life and I have flown 100s of times on all airlines. If you are not savvy on their app you will definitely pay more. Page after page to go through to confuse and manipulate the customer. Unable to reach out to human help without a cost attached. Don't walk, run from using this airline.

✅ Trip Verified | Had a flight scheduled for 12/4 early afternoon. It got delayed and I received an email/text update. I hung out at my terminal until about an hour before my flight then headed to my gate. Noticed gate said different flight info than was expected. Employee working the desk told me the flight had been cancelled! No reasoning given or email sent. I told her I hadn't received any notice. All she said was announcements had been made but I know I didn't hear any. She directed me to go back to the check in desk to get rebooked. No flights were available until a couple days later for same location so while waiting in line I had to purchase another flight with a different airline to a different arrival location. Wasted 350$ and had to inconvenience someone to come pick me up at the new arrival location. Will NOT be flying Frontier again. Terrible communication and inconvenient rebooking process.

Not Verified | This is the absolute worst airline known to exist. I waited over 3 hours for my delayed flight, waited in the plane for 45 min and then was told that there was no pilot available to fly the plane. I spent well over $200 for my ticket and they said that they can't refund me because they have no history for my seats. Also all the employees were all disrespectful and did not help me throughout any of this process. Also about 7 months ago this company made me wait for over 10 hours and they just kept delaying the flight every couple hours, as well as lying to my saying they will offer me free tickets and they never did this company should disappear and no one should ever ride this airline.

✅ Trip Verified | Frontier is by far the WORST airline I have ever flown. When I say I will never ever, ever fly with them again I swear by it. My boyfriend and I had a connecting flight flight to Phoenix in which we had to make because of a tournament he was in. The flight was already delayed from the weather but by the fault of Frontier over booking multiple people in a few seats we were delayed further resulting in multiple people, including ourselves, miss that connecting flight to Phoenix. The flight attendants were rude and unprofessional and I heard her yell “I don’t get paid enough to do this” while trying to figure out the seating situation. The employee at their gate was also incredibly snarky. Like if you hate your life and job, just say so. Once we got off in Vegas, their so called “customer service” was unwilling to work with ANYONE to try and help their situation. Their next flight out wasn’t until Saturday NIGHT and we needed to be in Phoenix by Friday morning. They wouldn’t give any full refunds - only a measly partial refund of 80 dollars out of the 300 we spent, since we technically “already took the flight” to Vegas. So we said fine, book us back home to Denver on the next flight. AND THEY WOULDN’T EVEN DO THAT AT NO CHARGE. So I asked wait… I thought you guys said either partial refund or rebook and they said yes… ONLY a rebook to Phoenix because that’s your original destination. Oh my lord just a bunch of stupid people working for a stupid airline with zero empathy for customers. Do not ever take Frontier. You will never save that much anyway because they charge up the wall for luggage and they are all forcing people to pay $100 for even a personal item at the gate. Customer service doesn’t even exist for them, as you can see. A joke of an airline. Our only saving grace that trip was that we booked through Hopper and they were able to give us our refund.

✅ Trip Verified | This airline is plain and simple a scam. I first booked round trip flights for my boyfriend and I departing on different days. I needed to change either one of our departing flights to leave on the same day. I called their customer service number nearly 15 times within 2 days. They sent me the link to contact their online chat every time because they have no customer service representatives answering phone calls. Said online chat is a complete joke as I waited hours every time I attempted to contact them without anyone ever responding. On the way back, they lined up people and made them fit their personal bag in the sizer. My boyfriend’s bag, which he brought without issue on the departing flight, did not fit in. The lady in the front was extremely rude to us. She told us to step aside and that we wouldn’t be able to fly if we didn’t pay. When we moved to the other line as we were paying for the carry-on online, she yelled to the other agent in the counter to not let us in because we didn’t have a paid carry-on. The seats are literally bricks and they don’t have ports to charge electronic devices. You have to pay for every beverage. Crew is disgruntled.

✅ Trip Verified | This is a terrible airline and always my last choice. They are draconian about carry-ons and personal items policies. Bag fees are very high Then, they make it a game by charging you more if they determine at the last minute, your bags don’t qualify as either personal items or carry-ons. On this flight, it wasn’t enough that my bag fit in the measuring bin, it had to fall end of its own weight. Seats are uncomfortable and small. No USB charging ports.