Frontier Airlines

✅ Trip Verified | Do yourself a favor and never book Frontier. Frontier changed the gate at the airport with an hour to spare, we had to get out of the D terminal to the E terminal and they forced us to go through security again. This caused us to be late to the flight and they shut the door in our faces then the attendant laughed at us for being late. After talking to gate agents, the “help” desk at the airport, and the chat bot online they said there is no way we can possibly get a reimbursement and they cannot get us out on another flight today. There were several other people that went through the same thing we did. We have kids at home and are having to rebook with another airline just to make it home today. By far the worst airline we’ve ever taken and will never again book on Frontier. Our fault for trying to save money and get home early.

✅ Trip Verified | This airline is a joke. I wouldn't wish flying with them on my worst enemy. First we took off late from Grand Rapids which put us into Orlando at a later time. Causing all the restaurants in the food court to be closed. I have an 8 hour layover here in Orlando and now I can't even eat. All because Frontier is always late and slow.

✅ Trip Verified | Frontier Airlines has the absolute worst customer service ever. They changed their baggage policy recently and I’ve experienced and witnessed this causing issues with customers. The people ate the gate seem to be annoyed at how many times this causes issues and refuse to offer any help at all. I recently had a staff member be incredibly rude to me and when I contacted customer support they didn’t apologize or offer to help. I was told I would need to personally “find the CEO” myself if I wanted any direct help. I am completely over this airline and will not be flying with them anymore. Absolute garbage company. I had to fly home for a funeral this week and still need to fly back on Frontier this week. I am thinking of just paying for a new flight to avoid having to fly with Frontier again.

✅ Trip Verified | Frontier is the worst airline I have ever flown on. The service I received was horrible and both my flights were delayed, causing me to miss my connection. There is zero regard for their passengers, and it shows. Extremely disappointed in this experience and I will make sure to tell everyone I know to stay away from this airline!

✅ Trip Verified | Extremely frustrating to have a flight changed to an inconvenient schedule by this company and not be able to modify or cancel your flights! Low costs should still maintain a minimum standard of inconvenience mitigation - it would have cost me $400 to cancel a flight - more than the ticket! And of course, you can't modify your itinerary and are told to "call reservations" where you are then told you can't speak to anyone but have to chat instead. So angry about this whole situation I let them know I will fly with any other airline at all costs in the future. Their decision made my low-cost flight more expensive than with a regular airline seeing as it is cheaper to rebook than pay them to cancel and then book a new flight. Unreal.

✅ Trip Verified | This is the worst airline ever. How are we the first flight leaving out and still got delayed. Talking about maintenance. All that should have been done this morning. I will never fly with this airline again and y’all make us pay for a damn book bag.

✅ Trip Verified | Every flight I have taken in the last year has been delayed or major problems. I reached out to the airline that promised me a voucher but never received anything worthwhile to compensate me for my time. One flight was delayed four hours because of their incompetence. It is always their incompetence. Never any other reason. They can't even make things right by compensation. They have just repeatedly blown me off. This is the last flight I have booked with them and once again we are waiting around past the delay time and with no answers as to when we will even take off.

✅ Trip Verified | They removed all customer service access and only allowed you to use an app and continually times out, giving you no actual time and when someone can talk to you, or they want you to use Twitter. So use a free platform because they can’t be bothered enough to provide you with. Even with flight insurance, I could not circumvent the fees to change my flight. It would be cheaper for me to get a new flight than it would for me to change the flight that I purchased. When I was flying to New York on Delta, I missed the flight. Delta told me it’s OK, you can hit the next one, which was in an hour with no hassle. I am trying to do this appropriately actively, and Frontier is giving me a fight. Through the app, when I tried to change the flight, the fee was $10, and I thought great, that’s more than reasonable. As I continued through the app, the fee increased 13 times more. Why? Why would you do that? I went through Expedia initially, so I circled back to Expedia; they explained the fees, even though you have insurance, still apply to you. I spoke with the representative through the chat because, as of November 2022, Frontier removed all phone customer service. They state they have affordable flights, but after buying the carry-on, the flight price would be the same if I went through any other carrier, so what’s the point? Terrible seats, and terrible service, I was on a three-hour flight, and they didn’t even offer us a beverage. They didn’t even offer us water. I will never fly this again. Sadly, it’s pathetic, and they should be ashamed of themselves.

✅ Trip Verified | The employees has no manners, poor communication, with attitude that makes me feel I am a burden to them. There was a long line to enter to the plane to board and the lady who was in charge of checking us stopped us from letting us in at 0545 even if we were in line. She told us that plane will be close even if we were in lining up by the door to enter. She told us to rebook our flight for 14 hrs after which I end up purchasing from Alaska Airlines and fly an hour after. Generally the service was disgusting, I will not recommend frontier airlines for any body. On my flight from Chicago to las Vegas, I have to pay $215, no snack, not even a water. You will be charged for everything including for your carry on, and you will get the worst service in the earth.

✅ Trip Verified | I’ve always said I’ll never fly Frontier again after every flight but this was the straw that broke the camel’s back. On December 6th, 2022 I was on a night flight from Houston Texas to Denver Colorado, departing 21:05pm CST, arriving 10:43pm MST. After paying extra for extra leg room at the front I was subjected to what seemed like the brightest light on the flight. After the first 30 minutes to 45 minutes it was clear that the light was needed for flight attendant purposes which is understandable, majority of the time the light was left on. As a result I ended up wearing my hoodie backwards to shade my eyes from the light. Obviously there was no way I could duck down behind the seat but as a paying customer I shouldn’t have to. The picture below clearly shows the reason the light was kept on majority of the time was because a flight attendant was reading a book. Also attached to this review is a picture of what it could have looked like if the light was not on. We all know Frontier Airlines is terrible but it seems that regardless of how much you can pay for comfort Frontier will find a way to mess it up.