Frontier Airlines

✅ Trip Verified | This airline is plain and simple a scam. I first booked round trip flights for my boyfriend and I departing on different days. I needed to change either one of our departing flights to leave on the same day. I called their customer service number nearly 15 times within 2 days. They sent me the link to contact their online chat every time because they have no customer service representatives answering phone calls. Said online chat is a complete joke as I waited hours every time I attempted to contact them without anyone ever responding. On the way back, they lined up people and made them fit their personal bag in the sizer. My boyfriend’s bag, which he brought without issue on the departing flight, did not fit in. The lady in the front was extremely rude to us. She told us to step aside and that we wouldn’t be able to fly if we didn’t pay. When we moved to the other line as we were paying for the carry-on online, she yelled to the other agent in the counter to not let us in because we didn’t have a paid carry-on. The seats are literally bricks and they don’t have ports to charge electronic devices. You have to pay for every beverage. Crew is disgruntled.

✅ Trip Verified | This is a terrible airline and always my last choice. They are draconian about carry-ons and personal items policies. Bag fees are very high Then, they make it a game by charging you more if they determine at the last minute, your bags don’t qualify as either personal items or carry-ons. On this flight, it wasn’t enough that my bag fit in the measuring bin, it had to fall end of its own weight. Seats are uncomfortable and small. No USB charging ports.

✅ Trip Verified | I booked a round way ticket and checked in early for both my flights. For the first flight I couldn't get my boarding pass and after speeding hours on two different devices, I was still the "next in line" for both and when I got a representative. I was told the reason I could check in was because I booked through expedia and their system was not updated. On the was back I experience the sma etching only when I received the booking I was unable to download and the rep kept telling me it's on the website however, I could not access it on the website because i was automatically sent to the check in page but it was also showing that I checked in. And at the airport I was to be charged an additional $25. When send did the self service to avoid this in the first place. And in order to get the pass sent to my email like they did on my way to Georgia I had also pay 25 dollars. If I do everything self service online, I should have access to my boarding pass online. Expedia is not an excuse and the website is not an excuse. Seat comfort is zero stars.

✅ Trip Verified | Only fly Frontier if you want to get charged extra for every single detail of your travel. You even get charged $25 to speak to an agent at the ticket counter. My experience started there. This was very frustrating as I was trying to get my boarding pass on the piece of shit app they have. Didn’t work! Then you get charged for a seat assignment. Then you get charged for any carry one larger than a purse or small backpack.

✅ Trip Verified | It was my first time flying on Frontier Airlines and it is my last time. I have 2 luggage and a carry-on the first luggage was $75 +50 for 4lb and the second luggage was $87 +$50 for 4lb extra, on line it shows 50lb at the airport its 40lb I can't believe that they change me $50 each for 4lb in my 20 something years I have been Travel never have any experience like that. Attendant ask me what wrong and I told him he was so sorry for my bad experiences I told him that this is my first and last, I will continue fly on AA and I change my flight coming back and I came back on Delta .

✅ Trip Verified | Plane was delayed and we would not make our connecting flight. There was another flight that had been delayed from the previous day and was mostly empty but they could not place us on that because it was not in the system since it was from the previous day. Postponed the flight for 13 hours. Customer service is horrible, basically it was "take it or find another airline." You betcha I will find another airline. Never Frontier again.

✅ Trip Verified | This airline is a scam and will suck you dry. Don't fall for the cheap ticket prices because you will be overcharged for your bags. The person at the ticket counter in Atlanta had no customer service was rude and vindictive. Delays, cancellations, changing of gates, my worse experience, this is truly the flight from hell.

✅ Trip Verified | Frontier Airlines is terrible. The customer service was terrible. The woman at the desk in Orlando was not just bad but downright mean. I watched her tell an 80 year old woman to figure out how to check in online or get in the hour line and pay. And she rolled her eyes at her. Also she told me the same. People were missing their flights due to bad customer service and just plain rudeness and not giving a care. I will literally never fly Frontier again. It’s like shopping at Walmart on Christmas Eve. Actually Walmart has friendly employees. The flight took off 40 minutes late due to seating discrepancies which should have been handled by the staff. It was just the absolute worst experience from start to finish. I fly 4 times a year and I have never been so ready to never fly again. If I do I will be going to Southwest on their site. I’ve never had an issue with Travelocity. You should consider dropping Frontier if they don’t correct their issues. I mean do they actually hire just plain bad humans? I’ve never seen anything like it.

✅ Trip Verified | Last flight with frontier. What is a 4.5 hour drive on road took 4 hours on Frontier because the boarding, take off landing was delayed by 20 min. And even after landing we waited 25 min to get off the plane because some gate was not available. Even the baggage delivery takes a lot of time if you have checked-in the luggage. Have never experienced these kind of delays in flight ever except when weather was bad.

Not Verified | This is suppose to be economy, but it is far from it! I should have read reviews before I booked a flight with them! All negative reviews. The flight may be cheap, but when you add paying for a seat, one check in bag $49.00 a carry on $54.00 (which is way more than your regular airline and they only allow 40lbs not 50lbs) like regular airlines the flight winds up being much more! Don't take this airline, it is awful! My first and last time! I had to take my wife's beach bag cause I read a man took a small back pack, a personal idem and they charged him $100.00 at the gate! They are cons, my first and last trip with Frontier Airlines!